Guesthouse Hotel Norwalk

Dirty and Cannot Please Everyone

1. Ants in the restroom and on the bed. 2. Little black bugs flying around (in the 2nd rm they put us in, because the first one had ants). 3. Woken up by chainsaws and landscapers at 7am. (palm trees being cut back and groundskeeping). Called front desk, they stated that the landscaping is done on Friday's and Monday's. Ok, I understand, but atleast warn the guests, I would not have scheduled that long of a stay and avoided the landscapers. 4. Landscaper standing out in front of room running the blower, but he was not cleaning anything. He was stopped in front of our room, staring at the females that were enjoying the pool. He did not move from in front of our window, until I made myself noticeable in the window. 5. Called to speak to Manager, big mistake. Manager proceeded tp recite California State Law to us regarding hours of landscaping??? Then, proceeded to tell us that he cannot please everyone. At which point, we asked for someone above him, which he stated, "I don't answer to no one." I don't work for no one, I'm the boss." 6. Later called front desk in hopes to talk to someone new, female at front desk listened to our concerns and stated that she would get back to us. No one got back to us. 7. Tried to order from the restaurant, did not have the first meal I ordered (salmon), neither the next (steak) nor the next (appetizer). Gave up after that. Atleast the guy had customer service skills. Consideration was all it took to resolve this matter, we were not asking for a discount, anything for free, etc. Would not recommend this place to anyone.

Great place for the cost

Only problem we encountered was that we had no phone (not working) and smoke alarm not working (in case of emergency). Front desk contacted, told it would be corrected, but not during our 4day stay. Very clean room and employees very nice.

Guest did not leave a comment.

Bathrooms

The shower stall in our bathroom was designed for people who are under five feet tall. I'm only 5'5" and had a problem taking a shower. Had to sit down in the stall to rinse my hair. We had an unexpected one day delay in arrival date. Our room was pre-booked and paid for in advance. We phoned the hotel and let them know. We asked that the reservation be held for one day and were told it wasn't a problem. When we arrived our reservation had been cancelled. Only when I demanded a refund did they "find" a room.

Guest did not leave a comment.

"We cannot satisfy every customer"

The accommodations were fine and the value for the price we paid were OK. However, there were ants crawling with us in bed in the first room. We were changed immediately and without hesitation to another room. In the other room, we had to take a shower in 4" of water as the tub would drain extremely slow. The second day we stayed, the landscapers were working in the courtyard early in the morning. When we called the manager, he indicated that, "California law stipulates that we can make noise from ...." I explained to him that I didn't care about the law and was actually looking for a quite place where we could rest since we were on business and working into the early morning hours. He then indicated to me, "We cannot satisfy every customer". I asked for the telephone number of his boss and he indicated, "I don't have a boss. People work for me. I work for myself". In finding out, he did not own the building or the company. My wife comes out of the room after the incident, and one of the landscapers is starring toward the pool at a lady in bikini... To say the least, customer service was well below standard. I will definately not recommend this hotel to anyone.

Great value- nice staff-

This was my second stay at Guesthouse Norwalk- it's very close to friends that I visit, and also centrally located in L.A. The hotel seems to have been re-modeling/updating and is coming along nicely. It's a great value- located in a blue collar part of L.A., so best probably if you're planning to be out and about, although it has a nice pool area for families. The staff is very nice and forthcoming.

Needs Improvement

It was pretty hot when i was there, and the A/C didn't work it would only blow air...

Nice Place for the Price

There was a very attractive blonde kmai front desky lady. :)

excellent accomadations

It was a very clean hotel and is close to other locations(gas, restaurants, etc...).

Pleasantly Surprised

We weren't sure how good the motel was going to be, seeing as for most nicer hotels you want to stay at a hotel for the extra security in LA. But the neighborhood was great. The hotel had been fully renovated with only one main monitored entrance and was fully staffed with security patrolling. The rooms themselves were very spacious and were in great condition. We had a problem with being given two beds instead of the one, but they promptly changed it. Enjoyed this place!

GOOD

I WAS A LITTLE SCARED OF STAYING THERE SINCE I HEARD THE HOTEL HAD BEEN ABANDONED FOR A WHILE. BUT I WAS SURPRISED TO SEE HOW NICE IT WAS WHEN I GOT THERE. IT WAS GOOD, DIDN'T HAVE ANY COMPLAINS. NOT THE MOST COMFY BEDS BUT MY FAMILY SLEPT JUST FINE!

Ideal for price and quality

The price made this hotel my choice and i was pleasantly suprised. Very clean...Housekeeping wouldnt leave me alone when i said i didnt need service until i accepted new towels from them. Pool's nice with a spa. It's very quiet on the property and just down the street from the 605. Will be back. Oh and the 24 hr Jack in the box down past the freeway was a perfect pit stop on the way back from l.a. nightlife.

Awesome experience

I like the stay