Grosvenor House, A JW Marriott Hotel

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5 Star Facilities Without 5 Star Service

The common areas and rooms at the Grosvenor House are absolutely beautiful and its location in Mayfair by Hyde Park is lovely. BUT, the service is mediocre. It was like the staff had never run a hotel before. First, our rooms were not ready at noon and they offered to store our bags while we went shopping. When we came back 5 hours later, our bags were actually still curbside for anyone to take, despite the hefty tip we had provided. Then, the front desk had told one of the pairs in our party that their king sized bed was actually 2 double beds that could and would be separated. The front desk then sent up a cot instead of ordering the beds to be separated. Our friends called Housekeeping who proceeded to take off all the bedding to be surprised that their king bed was actually a single king. Shouldn't they know before taking every single sheet off? Then they left the bed unmade and Housekeeping had to be called again to have the sheets put back in place. The TV had an automatic low volume setting so we could not hear it (especially since there was a band blaring somewhere outside every night) and the A/C reverted to an automatic setting no matter what we did. When we left, the bellhops accepted our tip but did not help us put our bags in the car. We had stayed in a hotel with great and friendly service (despite being a 4 star) in Belgravia a few weeks before and actually wished we had gone back to it.

Excellent Hotel - BUT

Loved the hotel but hated the fact that on top of a pretty high daily charge, they have the nerve to charge another 20 pounds (over $30) per day for internet service. Despite its British sounding name, this is a large, business hotel with lots of Americans tourist. So if you want a true "British" hotel, this is not it. But it's an excellent hotel with all of the necessary amenities, including real American style showers.

Perfect choice for visiting central London

Beautiful 5 star hotel with well appointed rooms and extremely comfortable beds (especially for someone suffering with a bad back). Very centrally located, facing Hyde Park and only a three minute walk to the Marble Arch and the hop-on-hop-off tour buses. The only complaint was when we arrived at 8am and asked for early check-in, we were told they put us on the priority list and would have the first available cleaned room but it never happened. We didn't get the room until just after 3pm. However, to make us happy they sent up beatuful complimentary cheese and fruit trays. Definitely would return to this hotel.

Needs Improvement

No Hot water in many areas of the hotel including my room and the salon.