Grand Hyatt New York

Hidden Charges will get you

The hotel is beautiful and grand...however, it lacks the simplest eminities that you would expect in a nice hotel, let alone a great hotel. For example, no coffee in the room. When your breakfast choices start at $24 for a continental breakfast, it gets pricey real quick. Just to order a cup of Coffee, since it lacked a coffee maker was $9. I had a regular breakfast with eggs toast coffee and juice and it was over $40. The only consolation was I could buy coffee in the lobby for $3. Parking, room service, internet in the room etc, were all way over priced! You would think spending $1000 for 2 nights (King room) after all taxes, fees etc, that you would get some basic comforts. I won't be returning.

great convenient location

great convenient location

Guest did not leave a comment.

Great hotel centrally located in NYC.....Subway & Metro-North steps away

We wanted a hotel close to Grand Central and the subway. This was a great choice because both are accessed without even having to walk outside. We checked in and were upgraded to a wonderful Lexington suite which included a seperate living room w/sleeper sofa!!! I love the fact that we could leave our bags with the bell hop the next morning...explore the city...and on our way to the Metro north....stop back in the hotel to retrieve our bags. Staying anywhere else would have been a hassle in regards to getting our bags at the end of the day. Very clean room and very friendly staff....expecially the conceirge.

OK

Hotel was good. Parking was expensive but, it's New York

Guest did not leave a comment.

Beautiful hotel. Great location.

If you're in N.Y. and need access to trains or subway, Grand Central is right outside the hotel entrance. Walking distance to Times Square, Broadway Plays, Rockerfeller Center. Bryant Park is right up 42nd street (2 blocks away). Hotel lobby is beautiful. Room was comfortable, although internet wifi acces is through t- mobile. We were unable to access. Not sure if there was an extra charge to log on. It wasn't a priority for us. We'll stay there again if we can get the same price we recieved with this stay.

Guest did not leave a comment.

Large well appointed room for NYC

The room was huge for NYC at a great price. Where is the coffee maker and TV channel directory.

Guest did not leave a comment.

Guest did not leave a comment.

Good value for money

Excellent hotel for the price we paid, it was conveniently-located at Grand Central so subway access was no issue. Plus it's so near 5th avenue, shopping is a breeze. Definitely will recommend to friends & family!

Guest did not leave a comment.

Air Conditioning

We arrived around 3 and asked for a room with a good view. The receptionist was very helpful and found us a good room. The problem was the room was musty. We had somewhere to go so we set the A/C to 60. When we returned (10:45), the room was 78 degrees so we called maintenance. The guy told us that some valve wasn't open, but the room should be cool in about a hour. Went out for drinks, but was not planning on it. It was finally reasonable, but not cool around 2:30. That part was very disappointing!