Grand Hotel And Suites Toronto

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Good Hotel

Staff is extremely helpful and breakfast was fantastic. Did not expect all the amenities that were in our room.

good location, good breakfast, but needs improvement

We traveled to Toronto to celebrate our first anniversary. We picked the hotel for the location to the metro and the complimentary breakfast. The room was like a mini apartment. Unfortunately, the shower knob did not work, so it was replaced. And then it broke at the first usage. One day they forgot to clean the room. We would still recommend the hotel to others, but it needs improvement on the maintenance of the rooms.

Needs Improvement

The Hotel needs maintenance, the carpets are old, you can see everything is used and a little bid old. Overall we had a nice Stay. The Breakfast is good. The inside pool very nice. The rove top hot tub is perfect, its the best part of the hotel. It is only a 7 min walk to the Dundas Street Subway station. The free shutle works only on weekdays. Parking is an extra $21 per day.

"Needs Improvement"

Even though we made advance reservation for a non-smoking room, the first room was a smoking room on a smoking floor (16th). The receptionist denied this, but said it was the only room left. When we complained, we received another room. In that room, the bathroom door was so bent out of shape that one could not close it. The spare bed was unmade (hair left). The beds were too soft for our taste. The brochure text says something about suites, and a separate sitting area, but it is only separated by the bathroom, so if you are looking to use the third bed, things get really crowded. Bell staff and breakfast staff were polite and efficient. We cut our stay short after one night.

You need patience

This hotel is really grand in terms of price. But the reality doesn't match with the photos shown. The swimming pool is really very small. The top deck swimming pool is more like an over sized bathtub than a pool. It took repeated calls to get some plumbing fixed in my bathroom. Overall a below average experience. I've experienced better service in days inn compared to this pricey hotel. Good, if you are staying on someone else's money. definitely not worth the price.

Great Hotel

Very nice staff, overall nice hotel, magnificent vue on the city and the Lake Ontario. Nice breakfast buffet, gorgeous swimming pool. Recommend this hotel.

Great hotel, Not so friendly Front office and F&B staff

The hotel rooms exceeded my expecatation and the concierge and bartender were super friendly. However, the initial welcome from Front Office was dismissive and a little rude. The breakfast staff seemed better suited to a uppity nightclub. Rooms are not cleaned thoroughly every day. For the money we paid, it was definitely worth it.

Previous visitor comments were dead-on

The neighborhood was better than expected. We walked about 6 blocks to a large complex with theatres and restaurants and did not feel unsafe. It was fairly busy even at 10 pm on a Sunday night. The hot tubs on the roof were enjoyable and the views very nice. Room could have been cleaner. With the trend toward very dark furniture, hotels have to be better at dusting. Felt like the bathroom needed a good cleaning in the corners. Toilet, sink and tub were fine; but the corners were neglected. Breakfast was better than expected . . . many more items than a continental-type spread.

Best Value in Toronto

I had a business trip in Toronto and hooked up with this hotel through your web site. I was very pleased with the location (short walk to Yonge St.) the room was very spacious with a great king size bed and nice sleeper sofa for the children. It cam with a large ref/freezer that kept our ice cream cold and they also had an electric stove top and microwave. Although non of that is needed due to the excellent buffet breakfast they had everyday. I estimated we saved at least $70/day having breakfast at the hotel include in the price. The front desk also had fresh fruit every day, and the help was outstanding. The ONLY issue I had was the hotel was over sold and it was hard to get extra pillows for my boys to sleep on the pull out sofa, and it took over 45 minutes to get housekeeping up to our room with a plunger to unclog the toilet. One other negative was the limited if any service at breakfast. IF they can get better servers to take away your dirty plates and provide fresh water this would be a 5 star hotel The veiw of the islands and the city was fantastic, and the rooftop hot tubs at night was a memory my family will remember forever (We saw the Persiod meteor showers from the hot tub). Being a slightly older hotel I did not expect the A/C to be that good but even on the hottest weekends of the year our room was a cool 68F. Check in and Check out was effortless, and covered parking was very reasonable with in out privledges all day. I look forward to additional business trips into Toronto just so I can stay at this outstanding hotel.

Enjoyable stay

This was a great hotel. We booked four rooms for two nights. Customer service and rooms were excellent. Facilities included swimming pool, jacuzzi on the roof with projected TV and gym. Complimentary breakfast was very good. No hesitation in recommending this hotel.

Unbelievable value, outstanding selection

This place far exceeded our expectations from the lobby and check in area to the room to the bar to the breakfast. The roof top hot tubs and movie screen were out of this world. What a view and peaceful setting in the heart of anywhere you want to walk or commute. The staff was outstanding and helpful from directions to suggestions for our first trip to Toronto. There is no question we will stay here again!

Would recommend with reservations

While the Grand was in a convenient, if somewhat seedy, area that is obviously undergoing improvement, the free breakfast was very good and the staff at the front desk were friendly and helpful, there are a few things that were not up to expectations. First, no one was present in front of the hotel when we pulled up in the very small front parking area. We figured out for ourselves that we should park in the side parking area, register and then self-park the car. The concierge mentioned on the web site was non-existent as far as we could tell. Finally, the sofa bed mattress was somewhat V-shaped and generally uncomfortable.

Great Hotel

Very pleased with the accommodations - great hotel and the price was right. Found the parking structure to be a little too cramped.