Grand Hotel And Suites Toronto

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Honeymoon at the Grand

We had a great time at the Grand. The staff was very personable and had a great knowledge of the city! The complimentary breakfast buffet was amazing and included a wide variety of fresh food. It is really hard to give an accurate description of the atmosphere at the Grand, there really aren't words to do it justice. The rooftop jacuzzi's are fabulous and the view is gorgeous (especially at night). Our only wishes for change would be better mattresses and a adult only curfew for the roof(We would have enjoyed a little less time with other peoples kids). We are looking forward to staying again:)

OUTSTANDING HOTEL

We loved this hotel! We were on the 17th floor and the view was magnificant. the jacuzzi is on the roof and you can see all of Toronto. The view at night is amazing! The buffet breakfast is not to be believed!! The value puts other hotel to shame. The bathroom is a bit small but I could put up with that for the wonderful breakfast every morning! They also have a shuttle that will take you to the downtown area free of charge which is a nice feature. I will stay here again for sure!

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Needs Improvement

The hotel appeared to be a nice hotel online and in person. The type of room that was booked was not available when we got there and the front desk staff was rude and not accomodating. They did not do anything in their advantage to be accomodate me or my travel companiion and suggested that we take a room that they made availabel and move to another room in the middle of our stay. When we requested to speak to the Manager on Duty she was not available and she never followed up with us during our stay to check on how things were going. I will never stay in this hotel again. I was shocked at the lack of customer service that the staff conveyed. In addition, housekeeping would loudly knock on the doors to request to clean the rooms when there were DO NOT DISTURB SIGNS on the door knob. This was a shocking experience. Too bad for this company that they have lost a customer.

Fabulous hotel

If you are looking for a great hotel experience in Toronto for a very reasonable price, you should definitely look at the Grand Hotel & Suites. The location is great (about 3 blocks east of Yonge and Dundas), the facilities are superb and the staff amazingly friendly and helpful.

Good Choice For Sale Price

Good Swimming pool. standard room is small, no real desk, noisy AC fans.

Great value---very hospitable.

We've stayed on Jarvis St. before and like it's slightly-off-the-beaten-track convenience. This hotel is wonderfully casual and doesn't feel at all big--- which is just what we like. The staff are very pleasant and helpful. Our room was clean, had a good open view to the North and had a very comfortable bed plus a separate sitting area with its own TV---a new, flat screen model. Bathroom, though small, was clean as was the rest of the room and common areas. The pool is positively baroque in atmosphere. Breakfast buffet was quite sufficient and included in our room rate. Parking was a little high ($19/day self-park) but super convenient and we might have saved some money parking in the open lots next door or across the street. In all, this is a very pleasant, convenient place to stay---a couple blocks East of all the action you'd want. A nice walk due West gets you to the AGO, Chinatown, etc. We'll definitely stay here again!

Outstanding Hotel

Exceptional value for the money. Beautiful lobby and rooms. The best part is NO CARPET in the rooms - much cleaner look with the hardwood floors. The rooftop hottubs and the view at night is great. Full buffet hot breakfast in the morning is excellent quality. This hotel is my choice in Toronto!

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Housekeeping

the room was not clean properly. Dirty glasses were left and bed was not made properly.

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The Grand is great!

My wife and I absolutely loved this place and greatly enjoyed our stay. The room comfort and rooftop (and room) view were outstanding, as were the friendliness and helpfulness of the staff, who were present and attentive when needed and unobtrusive when they weren't. We also got a fabulous price. We'll be back!