Extended Stay Deluxe Chicago - O'Hare

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Unsatisfied

No weekend housekeeping service. No weekend maintainance. I called with a complaint about the DVD player because it was broken and they would do NOTHING. Also, though I did nothing to make it happen, the bed was way too firm and uncomfortable and I woke up the last night with what amounted to a broken hip, it HURT THAT MUCH!!!

Great hotel for the money

We stayed just one night but we imagine that it would be great if your staying longer too. Large rooms and kitchenets make you feel more like at home. Don't expect a great view from your window Continental breakfast is actually coffee and donuts. Great hotel for the money.

Be Prepared Before You Stay Here

This hotel's location, price and convenience of a kitchenette are great! However, be prepared to come to a poorly cleaned room. And do not expect housekeeping to come clean your room during your stay unless you're staying for at least a week or more. That was what we were told when we inquired about our room not being cleaned. The blanket and bedspread were also dirty with hairs and something red and sticky. We ended up stripping the bed and used our own bedding, which we had to purchase. We stayed for 6 days, not one passing of a vacuum, fresh towels, toilet paper or soap! We had to go out to purchase cleaning supplies before we could even use the kitchenette! Talk about gross! So, IF you decide to stay here, bring your cleaning supplies, a vacuum and clean bedding. Needless to say, we'll never stay at this hotel again.

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Amenities Check

Everything about our stay was great, with the exception of the molded coffee in the coffee pot from the previous guest.

Good for the money

It was a good value for the money. Great to have the ability to cook and pots and pans are provided. Had a nice pasta dinner with wine for much cheaper than at the restaurant. The room couldve been cleaner but they only clean it after each guest leaves and not everyday. Anyway it was good for the money.

Pleasantly surprised

The staff was wonderful and very helpful with directions. The room was very clean and more than I needed. The neighborhood was quiet but pleenty of shopping, good restaurants, and convenience stores but no traffic noise at all. Breakfast was skimpy, bagels, fruit and coffee only. Would definitely stay again.

just okay

Wish the shuttle to the airport was 24 hour. There was also hair on the bathroom floor, other than that, not too bad!

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Needs inprovement

Staff not very helpful at all. As I checked in the guy behind the counter on the cellphone talking with his friend. Using foul language........not good infront of customer. Room needed some serious vaccuming....... no shampoos or conditioners..... the blanket for the hide a bed had burn holes in it. COME ON NOW.......you all can not replace blankets. As we were checking out, 2 employees were sitting there talking as I am TRYING to get all of my luggage out the 2 sets of double doors.......I mean how rude is that! I will never reccommend this hotel to anyone.

Hidden Costs

We were charged $25 per day (plus tax for 3 days) for bringing our little dogs to stay with us (almost $84 in all). The fine prints of the hotel policy were not included beforehand until we got to the front desk of the hotel. It surely put us in a rather awkward position trying to figure out what to do then until we gave in. The hotel room was supposedly to be a non-smoking room but there were also a smoke smell in the room.

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