Extended Stay America Chicago - O'Hare

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GREAT VALUE

CLEAN, AND GREAT SERVICE

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Shuttle service could improve

When I arrived, I was told I had to wait 45 minutes for the shuttle. When the driver arrived, she asked how long I had been there which I told her. She said next time I should ask to speak with the driver directly because she could have easily come to pick me up sooner. This was frustrating given the late hour and having to watch all the other hotel shuttles recycle through at least twice during my wait time.

Nice for weekend getaway

Hotel room was clean which is important to us. I was concerned about noise from airplanes because we were so close to the aiport but this wasn't an issue. We enjoyed the fact we could park our car and take the shuttle to the airport to ride into the city on the Blue Line. Only drawback is it would have been a lot quicker in my opinion to take us to the Rosemont stop insead of O'Hare. The bed wasn't the most comfortable but I slept all right so it couldn't have been too bad. We needed to run the air because even though it was32 degrees outside at night the ambient room temperaure was warm. I read some of the other reviews and I don't understand why they had an issue with the neighborhood. Walk diaganol across the intersection to the park and the neighborhood behind the park. It was a clean and safe place to walk. For the price I would stay here again

A hotel without Wake up Calls.... hmmmm

Overall, nice property with decent amenities and a very clean room. However, two gripes: 1. Yes, in today's age, 95% of travelers have laptops with a wireless modem. For the other 5%, to access their wireless service, you will need to "go to a local electronics service and purchase a device." 2. "We don't provide wake up calls. There is an alarm clock in every room." Hmmmm.

Great Room for the Money

The location of this hotel is very convenient to O'Hare. Overall the hotel was a nice stay, quiet, friendly help. I would stay here again.

Recommended with caution

We had booked double non smoking room but the lady at the counter said non smoking room was not available!! I showed her the print from hotels.com and she said, hotels.com don't confirm with us while giving you a confirmation. This was a shock.. She tried to convince to accept the smoking room but I denied since we had our six weeks infant with us. Finally, she agreed to give us 2 separate non smoking rooms and promised not to charge for that extra room. The hotel stay started on this bad note :-( Overall, the stay was okay. Hotel is very close to I-90 and 294. Also, very close to the airport if you are planning to spend a night before your air-travel.

Don't Stay Here!

Shuttle driver was more interested in his girlfriend than the guests. Room was out-dated, beds were hard and uncomfortable, towels extremely small. Neighborhood is not the greatest so don't walk around after dark. Very noisy neighborhood. Desk clerks don't speak very good English.

very satisfied

I was very please with my stay....although there was a little problem with the commode running alot everything else was very satisfying...the staff all were very friendly, polite and helpful. The gym however was not within walking distance like we were told.

Not too bas

My boyfriend and I stayed here when we came to Chicago for a concert. We didn't have a car, so we had to walk everywhere. It is close to restaurants and a Target, which is very nice. However, when walking, we had to cross in front of some shady looking apartments (3 blocks) at night, though we had no problems. The room was very clean and the bed was fairly comfortable. It has a good size fridge, sink, and stove, which could come in handy. There was no pool, which was a bummer. The hotel also offers a shuttle to the airport and complimentary vouchers for taxi service back from the airport. The only downfalls were no pool, room could stand to be updated just a tad, and the nighttime front desk clerk didn't speak English very well at all (daytime clerk was extrememly nice and helpful though!) Overall, not bad at all for the price and rating!

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Great room for the money

the room needed to be checked before renting.

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