Excelsior Hotel Ernst

A Special Hotel

Excelsior Hotel Ernst was first class from top to bottom. It is perfectly located next to the Cathedral Dome, train station, and city center. There are other nice hotels in the area but none can match the elegance, style and service of the Excelsior. Upon my early arrival, the front desk manager accommodated my request for an early check in so I could freshen up and get over to the convention center. The room was nice but dated so when leaving I asked for one of the newly remodeled rooms. Fabio later came through and personally took me to my new room. This room (#425) was one of the best rooms I have ever been in from “top to bottom”. DB (Baton Rouge, LA.)

You'll be very happy

I can't say enough good things. My only suggestion is that you bring a significant other. I stayed with my best friend and found it a bit too romantic.

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Depends what room you get.

Most old-school luxurious Hotel in center of city within walking distance of all main attractions. Make sure you request your room in the new wing as this will make the difference in your stay at this hotel, specially during hot days of summer, since the older outdated rooms only have ventilation and no a/c. By the way: if you want the best upscale German food of the city, you don't have to go anywhere, as there is the Hanserstube" in-house, which is excellent!!!!

INCREDIBLE HOTEL

This hotel was absoutley incredible! Location, appearance, ammenities, room size, everything was simply outstanding!

Service was poor

Great location

LOVE this hotel

It has a GREAT location, next to the cathedral (dom) and the train station, and the tourist info offices. We went there for the Christmas markets and all were easily walkable from our location. We also used the fitness & spa center, which was very relaxing. It appears to be basically co-ed and pretty open, but we were the only ones in there. One employee did get VERY VERY offended because we had brought McDonalds take away to a quiet corner of the lobby because our room was not ready on time, but other than that the hotel staff was faboulous. Will go here again and recommend to all. (long story why we were eating McDonalds in Germany, so don't get offended!)

Standard Room Poor Choice

My wife and I reserved a deluxe room with a king bed, and the room we recived had two twins pushed together, and was depressing and probably had not been updated for decades. I asked if we could have another room, especially since we would be there two weeks. They gave us a better room with king size bed. On their website, they show no such rooms, but instead a standard room nicer than our second, and a deluxe much better. I would never book there without knowing exactly what room I would get, given the huge difference in quality, as the first was unacceptable, and the second barely so, and still not in keeping with a 5 star property.

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Great concierge

Excellent service! The concierge was particularly great, although there was only a concierge until early evening.

Outstanding, perfect location to the heart of the city

I have stayed at this hotel in the past and would always recommend this hotel to others. The staff is friendly, efficient, and always helpful. You are right across from the Kolner Dom and the Koln main train station.

Amazing Hotel

This hotel exceeding my expectations. The service was totally amazing. The staff made us feel like royalty. The hotel was centrally located to all the main attractions. I want to go back!!!! I would recommend this hotel to everyone.

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