Europa Royale Vilnius

Our 10 day stay at Europa Royale in Vilnius exceeded expectations. Charming hotel located within walking distance to most sights in Old Town, room size was decent and bathrooms were very clean and updated, front desk helpful, delicious buffett breakfast included. Only complaint would be additional charge for using safe in room. Great value for price and would recommend to others.

Vilnius is such a beautiful city, I really resent having to devote time and energy to hotel problems that should have been dealt with by the hotel staff. Summer in Vilnius can be hot, and for that reason I selected an air-conditioned hotel, the Europa Royale. But the air conditioner in my room didn't work. When I was shown two other rooms where the AC supposedly did work, they were hotter than my own room!! So I stayed uncomfortably put. No one ever came to repair the AC in my room. I was given a fan, which caused me sinus headaches on several nights. The room was so small that I had to contort myself -- think Houdini -- to move from one area to another without getting chopped up by the fan. The maids failed to leave an extra roll of toilet paper, so that on my last morning I had to supplement their meagre supply with my own packet of tissues. Although the hotel staff was polite, they were totally ineffectual. Someone should give them a scholarship to hotel management school. I was very glad to check out of the Europa Royale, and on future trips I will avoid it at all costs. Incidentally, I spoke to an American living in Vilnius who told me his father, on a family visit, had stayed in this hotel two weeks earlier -- and the air-conditioner in his room didn't work. So my case is obviously not an isolated one.