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Embassy Suites Cleveland, Cleveland, OH

Embassy Suites Cleveland

Star rating: 3.5 of 5
1701 E 12th St
Cleveland, OH, 44114
866-539-0036
Average Rating
4.4
Recommend
87%
158 Guest Reviews

from $84.00

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This rate first available on Friday, Dec 11

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Review Details for Embassy Suites Cleveland:

  • 87% Recommend
  • 4.4 Average Rating
  • 158 Guest Reviews
Hotel Service
4.3
Hotel Condition
4.2
Room Comfort
4.4
Room Cleanliness
4.4

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All Trip Types
(158 ratings)
Average Rating 4.4 of 5
Business
(11 ratings)
Average Rating 3.9 of 5
Romance
(23 ratings)
Average Rating 4.7 of 5
Family
(42 ratings)
Average Rating 4.1 of 5
With Friends
(32 ratings)
Average Rating 4.5 of 5
All Others
(50 ratings)
Average Rating 4.4 of 5

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Next Next Page 2 of 11 Previous Previous
Trip Type: Rest and Recreation Review 16 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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great stay for a night out at the baseball game.

The hotel was very clean and a great location to spend a night downtown going to the baseball game and out on the town

 
Trip Type: Family Review 17 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Outstanding Hotel

We loved this hotel. Area surrounding hotel quiet because it is downtown and we were there on weekend. Not many options for food close by (within walking distance)other than hotel restaurant and a pizza place next door. However, our room was super! Beds were great! We were surprised to find the complimentary breakfast to be fantastic! Made to order omletes! We will definitely stay here again when we come back to the Rock N Roll Hall of Fame - just down the street! Awesome stay!

 
Trip Type: Romance Review 18 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Best Downtown Hotel

If your staying in Downtown Cleveland, this is the best choice. The quality of staff and room cleanliness is slowly declining over the years, but there is no better option. Free Happy Hour, and Breakfast don't hurt either...plus being a Hilton Hotel helps keep Paris flush with cash for all those partys!

 
Trip Type: Family Review 19 of 158
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
4.0
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Good Hotel

The initial contact with the check-in staff was uninspiring. There was no welcome or thank you. Staff at Manager Reception were equally bored. Other staff, especially resturant and room service staff, were friendly and a pleasure to deal with. The sitting room area of the suite was furnished with the most uncomfortable couch and chair and there was a large empty space probably reserved for additional table and/or seating for meetings but the empty space gave the room a cold feeling. Sleeping and bath areas were great. All and all the hotel was on par with its price range but could up the level of welcome and warmth.

 
Trip Type: Family Review 20 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great spot

Very nice hotel. The room was very quiet, clean, and large. The made to order breakfast was great with everything you could want. I would stay here again.

 
Trip Type: Family Review 21 of 158
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Romance Review 22 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 23 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
3.0
Room Cleanliness
5.0
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Awesome hotel albiet with one exception

This was an amazing hotel. One of the nicest I have ever stayed at. The whole building looked up to date and the complementary happy hour and breakfast was much appreciated. However there was ONE thing that was awful and that was the temperature of the whole building and especially our room. The building is old and has one central heating and air conditioning system. If you stay between the cold and hot season like we did, you may get unlucky and not be able to turn the air conditioning on because they haven't done it for the whole building yet. However, the rest of the stay more than made up for that and it was a great hotel! I would certainly recomend it.

 

Not Recommended

Trip Type: Family Review 24 of 158
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Not Provided Review 25 of 158
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
5.0
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kind of disappointed

We only stayed one night, but our daughter was very disappointed that the pool was closed for repairs as that was one of our criteria for picking the hotel. Also the gift shop had closed, so in effect, there was nothing to do but sit in the room and watch TV. All in all, it met our needs for the trip. Room was clean and spacious.

 
Trip Type: Family Review 26 of 158
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 27 of 158
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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great job.

Have an enjoyable time without any headaches.

 
Trip Type: With Friends Review 28 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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outstanding!

Great location! Excellent service! You cannot go wrong with this hotel. They have a great manager's reception (with some complimentary alcoholic drinks and snacks) as well as an excellent continental breakfast--complete with cook to order eggs/omelets. This hotel comes highly recommended.

 
Trip Type: Not Provided Review 29 of 158
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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"Outstanding Hotel Great room for the money"

Very satisfied with stay at the embassy very friendly staff nice large room convient to everything

 

Not Recommended

Trip Type: Family Review 30 of 158
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
2.0
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Old and tired

The hotel at one time may have been very nice, but the lack of upkeep is very apparent. Our room was relatively clean, but the hallway was not vacumed once during our three day stay. Hallways constantly littered with roomservice trays. Never once saw anyone who looked like a manager (even at the manager's reception). Would not recommend.

 
 
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