Dolce Hayes Mansion

Not really the best hotel

The hotel can definitely improve. We didnt even have shampoo and soap at the bath tub. No free drinking water available. Not many people were there.

Wonderful Hotel

The location was very idyllic and relaxing. The rooms were very comfortable and the verandah was a nice surprise. We would definitely recommend it to others.

Guest did not leave a comment.

Needs Improvement!

The hotel was very nice... The service, however, was horrible! When we first checked in at the front desk, the people were very quiet and not friendly. There was weddings going on and it was very loud in our room. Our car got locked in the parking garage over night (which was never told to us that it gets locked!), we had to be at an appointment at 8am and it took someone an hour to come unlock the gates at the parking garage. Parking was very inconvenient.

Need just simple smile to see

I couldn’t book hotel at down town San Jose day before ½ marathons. Just I needed some where very close to San Jose down town to get race. Hotel location was very quiet place next to park, easy access to 101 freeways, 10min to San Jose down town if you drive a car 75miles/h speed from hotel. There was no computer for guest use, no simple maps at front disk. It wasn’t friendly welcome feeling when I checked in time of 6pm. No smile on face or voice. I went out for dinner because I didn’t want disappointed with unfriendly services at hotel restaurant. Big party of wedding was going on Saturday, I was getting ready for race next day but loud music kept going on some where above my room until 11:45pm. I guess I picked wrong time to stay.

Guest did not leave a comment.

Home away from home

We enjoy our stay at the Dolce Hayes and especially the Spa and coffee. We have stayed here many times since it is close to family and we visit every 2 months at least. Love their coffee and staff help.

High Quality, Low Price

The hotel was in a beautiful residential neighborhood - safe for a morning jog. It was only a quick 10 - 15 minute drive to downtown! I'm definitely staying here again.

Guest did not leave a comment.

Hard to find but worth it.

I don't know the San Jose area well, so maybe it was just me. I had a hard time finding the place. Once there, we were very happy with the hotel, grounds, and the breakfast. It was much more than we expected. We are planning a trip to the Winchester House sometime soon and will definately stay at the Dolce hayes mansion again.

Beautiful Hotel

This was a great last-minute find. The staff were helpful, rooms were clean and the hotel grounds are beautiful. All at a great price too!

Guest did not leave a comment.

poor service

In a hotel that was about 40% full I was put in a room next to the employee entrance. I was awoken at 5:00 am to the sound of slamming doors that went on until well after 6:00. When I checked out I was told they would take it under advisement. Not what I call customer service!

Guest did not leave a comment.