Crowne Plaza Cleveland City Centre

Some Good Some Bad

My husband and I stayed at the Crowne Plaza Cleveland City Centre this past weekend. The hotel was easy to find, and the parking ramp was right next door. We parked ourselves but there was also valet available. We got there right at 3:00 (check-in time), and found a line of 15 people waiting to check in. They had one person working the desk, and we waited half an hour to get up to the counter. I would think that they would have multiple people working the desk at check in. The gentleman that did the check in was very nice though. Our room was on the 10th floor. The halls were dark and just felt dirty. There was no ice machine on our floor. Our room on the other hand was great. It was clean, spacious and had a great Lake View. It did not have a refrigerator (as most rooms do these days), I guess it must have been extra. The walls from room to room must be paper thin because we could hear every word the room next to us was saying. In the morning housekeeping walked right into our room without even knocking at 10:30am. The location of the hotel was great though, and probably the only real good thing about staying at this hotel. It was a few blocks walk one way to the Warehouse District, and a few blocks walk the other way to Progressive Field. Next time we go to Cleveland we will probably try another hotel near by instead.

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great place

A very nice property with great views of Lake Erie. Very helpful staff and within walking distance of sights and restaurants.

Elavators

It took a very long time to get an elavator every time we needed one.

Fix the Elevators and Expand the Parking Lot

I worked at this hotel back in the 1980's when it was privately held and called the Bond Court. The hotel still holds its 1970's "charm" but is clean and updated...that is the lobby and the rooms. The elevators were always a problem back in the 80s and they continued to be 25+ years later. They don't have enough to begin with and not only was one passenger elevator down, but the one and only garage elevator was also down. The hotel was oversold and this created a mess. We had to walk up and down 9 floors to make the most of our time. It's really unfortunate because it is a great location and nice rooms. The hotel garage does not hold enough cars, but fortunately there was just enough space for us after scouring 5 floors of parking a few times...but of course the spots are very tight...all in all we enjoyed our stay in Cleveland despite the fact that the Indians lost to The Reds! :-)

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Needs improvement

The building is old and needs a facelift on the inside.

Great room for a great price

If you want a downtown Cleveland stay, the Crowne Plaza is excellently located. We had a room on a high floor with a greattttt view of Lake Erie and the Brown's stadium. Walkable to downtown amenities. Staff is very helpful.

Guest did not leave a comment.

Great Hotel, great neighborhood, horrible guest services

This is truly a very nice hotel, extemely comfortable and quiet. However, I cannot believe what terrible room service they had. I had ordered food at 5:30pm. Just appetisers and it took 1 1/4 hours. No time to eat to get to an event and even charged me an extra pizza. The pizza was soggy and nasty. Also, there was a hidden extra 12.00 service fee that say's 2.00 on the menu. the next morning we went to Pimento's for breakfast. Huge mistake, no food at the bar, once re-stocked it was cold, We finally got the orange juice after we were done eating what we could possibly digest. Also the floor was filthy, the tile was sticky and the bar was just plain dirty alsong with dirty dishes that were from the dish washer. Needless to say, we didn't have to pay for breakfast.

Guest did not leave a comment.

Close to Sports Venues

Great location if you are going to see the Browns, Cavs or Indians - the heat didn't work in our room - not a big deal was just a little cool and we were only staying one night so not worth trying to change rooms - room was clean and bed was comfortable. Staff was very friendly -

COMFORTABLE ROOMS

The bed and sitting area were both very comfortable. I especially liked the duvet style comforter on the bed.

Not too shabby

Room was nice price was good except no free breakfast so ordered room service which was supposed to take 30 min but took hour instead so need to improve that