Courtyard by Marriott Miami Downtown

Hotel Staff needs improvement

The Hotel staff did not greet us they talked rude and had horrible attitudes.

Not so good of a location

Felt like everything was closed down at 6pm, did not feel safe to even walk a block from the hotel. Parking for $15, I know its the trend now but when you pay top dollar for a hotel its an insult to tack on parking, especially when its not even valet.

staff

I felt that the front desk staff left alot to be desired. I was not told how to get my luggage to my room. I was told were to park, but they failed to mention that I was supposed to bring my lugage in the front, had to figure out how to get into the building by trying every door until I found one not marked but that my room key would fit. Then I asked the direction to the warf wich I was told I could reach by walking, again I was given the wrong direction. Hotel was otherwise worth the price.

Service needs improvement

Reception desk needs to hire more ppl. There was only one guy working behind the reception desk. When I called the desk, I was put on hold forever so I ended up going downstairs. The guy can work on his customer service as well.

Guest did not leave a comment.

Great room for the money

Our only gripe would be that the breakfast was a bit overpriced. I read that in someone's review when I was booking the room, but chose to eat there anyway because of convenience and I thought that someone else might have a different idea of what was overpriced. We got the bill and it was over $30 for the 2 of us! The hotel was nice and clean and a great value. We would stay again if we had another event in the downtown area.

Guest did not leave a comment.

Great price

Great hotel for a quick weekend getaway. Everything was beautiful and clean. Inside pool and a fitness room... too bad i could not use it. I was pretty much in love with the hotel. The only problem i had was getting into the hotel. And the surround area was not that great looking.

Guest did not leave a comment.

We loved it...

Breakfast is over priced and not that great but other than that the staff was very friendly and helpful. It was only $10 from hotel to cruise terminal. Our view was a construction site, although we didnt hear much noise.

Guest did not leave a comment.

Very Nice Hotel Near Miami Cruise Port

We enjoyed our stay at this hotel. The hotel was in walking distance to the Bayside shopping district and very close to the Miami crusie port. The hotel was clean and our room was very spacious. The beds were very comfortable which was an added bonus. We did feel that the breakfast buffet served in the hotel resturant was very over priced for what you received but overall our stay was very enjoyable.

Pay for Parking

Overall the stay was nice, but the money you pay for parking actually raises the price and they advertised that they provide transportation to events which is not exactly true.

air conditioning unit in room was too load

Nice hotel but air conditioning unit in room was too load