Country Inn & Suites By Carlson Calabasas

good value for price

Hard beds, good location, can walk to the Commons. Halls were hot and humid, room was OK though, fake eggs for breakfast yuck!

Guest did not leave a comment.

awesome breakfast

Hotel was clean, comfy and nice with a great breakfast in the AM!

NICKEL AND DIME YOU TO DEATH

THIS PARTICULAR HOTEL, PENNY PINCHES EVERYTHING OUT OF YOU, YOU GO AND MAKE A RESERVATION, EXPECT THATS WHAT YOU WILL BE PAYING AND WHEN YOU GET THERE IT CHANGES, OH BY THE WAY BS

internet and traffic problem

hotel overall ok, but watch out for rooms facing freeway, and there is no wireless connection away from office

Pleasant Stay

Our room was clean and comfortable. My only complaint is that the wireless Internet signal was very weak. I found it impossible to load streaming video or to upload large files. However, the rooms were quiet, and parking was easily accessible. It was a pleasant stay.

Pleasently surprised

After some of the reviews i was a little concerned. However the hotel and its employees were outstanding. I will be coming back.

Great & Convenient!

Nice breakfast bar. Great rooms and clean.

Verry unhappy customer

They charged my credit card $150 two days after I left claiming I smoked in the room. Neither my wife or I have ever smoked, the hotel did not follow their poicy, they won't refund the money or provide the documentation from staff and I have no recourse so my room cost me an extra $150. Don't stay here!

Did not feel welcome

Right after check-in, we called the front desk to ask for a crib for our 1-year old son. After two hours, we called again and was told the crib would be right up. Then we received a call right back saying there would be a $10 charge per night for the crib. When I asked why this was not stated when I booked the room, nor is it mentioned in their guest service guide (mention is only made of a charge for roll-away beds), the front desk clerk got very defensive, blaming my third party booking service and an old guest service guide in the room. I was told that "if I was going to make a big deal about $10, I would need to be put on hold, while she checked in other guests." After 15 minutes on hold, I was told I would not be charged for the crib and it was delivered 10 minutes later. The complimentary breakfast was good overall. However, the breakfast attendant did not even look up or say hello, only asked for our room number and wrote it in a log. The breakfast buffet is not self-serve. However, other hotel employees grabbed plates and served themselves heaping portions. Just seemed a bit odd.

Guest did not leave a comment.

Will stay here again

I love the location, price, service, and breakfast. Pillows could be better.

Great value

Huge room with 2 queen sized beds, the breakfast was wonderful

Quiet and Convenient

We were pleasantly surprised when we checked in to find a very large room with a king bed, love seat, arm chair, good sized desk and desk chair. Although Route 101 was on one side of the hotel, and we were right overlooking the pool, our room was perfectly quiet day and night. We couldn't even hear any noise from other guest rooms. The breakfast was much better than the usual hotel breakfast - eggs, sausage, hash browns, and waffles as well as the usual bagels, muffins and juice. The only negative was that the rooms showed a little wear, and the free wireless internet was slow (although there was a wired connection that worked better.) The bed was comfortable and the shower worked well. I would recommend this hotel to anyone looking for a quiet and convenient hotel in Calabasas.