Chateau Bourbon, A Wyndham Historic Hotel

Super New Orleans Experience

This was a great value in a very pretty hotel one block off Bourbon without the noise. We requested an interior room thinking at this low rate they would put us on the street, but front desk was extremely friendly and found an interior room. Hotel restaurant for breakfast one of the best; super bar; nice to have Red Fish restaurant connected to hotel. Would go again -- this coming from two who used to live there and who have visited dozens of times.

Excellent

Very nice place. Room was one of the largest I have ever stayed in. Very comfortable for my wife and 3 kids. We were able to walk most anywhere we went. Hotel staff was very good although we didn't have but one or two requests. Will most definitely stay here again.

Great Location - Horrible Hotel

I stayed there over Halloween weekend - reading the review I expected a very nice hotel with great amenities. I walked into the room expecting it to look like the pictures on the website - instead of a charming New Orleans type room, it was a very basic room, not as comfortable as I would have expected. The carpets and bathrooms needed to be upgraded. There were many stains in the hallways and the rooms were noisy. There were no amenities - not even a coffee maker. My friends stayed at the Astor across the road and said it was wonderful. Next time - thats where I will stay.

Fabulous location, service and BEST BED!

When you book online, there is always a risk. This hotel is no risk, I would stay there again many many times. The room was big and the bed was absolute heaven!!! The only disappointment was the fee for parking our truck, undisclosed at the check-in, and it was nearly $30 more per day. THAT was a bad way to inform us as it was slipped under our door the morning we were to check out. Otherwise, fantastic and wonderful hotel. Charles, the concierge, was fantastic!

Convenient location but noisy

You may choose to request an inside room vs one with a window if noise interferes with your sleep - noise at ALL hours. The hotel itself is conveniently located. Be prepared to have a missing coffee pot or iron or something. We had 2 different rooms and each was missing something we needed; however, the staff brought it up promptly. Also, I needed laundry service which is supposed to be same day service (during the week). I dropped my pants off on Sunday to have done on M and that never happened. I got them on T but they never charged me.

Internet

Cost $9.95 a day, which in this day and age a total requirement. They say that they are under contract with a provider from the previous owner, but like all contracts it can always be broken. They are just enjoying the benefit of charging you this price because they get a cut of the sur-charge. They seem to believe that since you are paying high dollar for your stay, that you wouldn't mind paying for your internet as well; while other chains offer it for free, example Holiday Inn.

Overall Good Hotel

I really enjoyed the hotel overall. The hotel bar was nice and the staff was friendly. The location was perfect. You walked out of the side door and were on Bourbon Street in 100 yards. I had two minor problems that weren't that big of a deal but wanted to let others know. We did not have an ice bucket in our room we called down to get one sent up, 2 hours went by and we received nothing. We called back down they said they would have one sent up. They then called back 30 minutes later saying they were out of ice bucks. (Don’t know how you are out of ice buckets) The next day we called again they still didn’t have any ice buckets and the night before we left they brought us an ice bucket. They had three elevators and only 1 worked each day. It took the one elevator forever to work and there were only 4 floors in the hotel

Halloween Weekend

The room comfort and quality was great. The front desk staff was not at all friendly or helpful. They appeared disengaged and when asked specific questions they provided only minimal information. We visited the breakfast buffet one morning and found the food was great; plenty of fresh fruit and good variety. The young lady who waited on us was friendly and attentive. (the only friendly staff member we encountered during our entire stay). Only one of the 3 elevators was working during our entire stay.

outstanding hotel

will be staying here everytime I come to New Orleans

Great, with a few exceptions

When we checked into the hotel, the room was very warm (85 dagrees, 99% humidity outside). Supposed the AC had just been turned on. Upon returning to the room at 2:00 AM, the room was still very hot and stuffy. Upon calling the desk, a key for another room with working AC was immediately delivered, but we had to move at 2:00 AM after a night on the town. A bellman's cart along with the key would have been helpful. Things do break down, but someone (maybe housekeeping) should have caught this earlier. At the beginning of our stay, only 2 of 3 elavators were working. Over Saturday and Sunday, only 1 of the 3 elevators was working. Hotel staff was very cordial. The room was generally well appointed, except there was only one chair in a large room with two beds. The Hotel is within a converted department store building, making for an odd layout. However, IMHO the historic nature of the building makes up for the lack of windows to the outside; most windows face a courtyard or atrium (so most need not fear Bourbon St. noise).

LOCATION LOCATION LOCATION

The hotel room was huge by New Orleans standards. It is one block from Bourbon Street and one block from Canal Street, where you may want to catch a street car. I would highly recommend asking for a room on a high floor facing the courtyard. We went up for Voodoo Fest and on Halloween night the party never stopped, which is fine for New Orleans but not fine if you want to sleep around 3,4,5,6 a.m. I can't stress that enough. The first couple of nights were fine with us, we liked the atmosphere, but by day 3 it was not so nice. Other than that, we will stay here again. The room and location cannot be beat!

Lovely.

Can't say enough good things about this hotel: outstanding staff, amazing beds, HUGE rooms. A+ for sure.

Terrific Hotel

This was my 4th trip to New Orleans and the best. The staff and service were superb. The Clock Lounge was a great location to meet up with friends & the Redfish Grill was excellent.

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