Castle Kiahuna Plantation & Beach Bungalows

Poor Service

The hotel boasts Internet service. We rebooted the cable modem in the room and rebooted our computer before calling the 24-hour Help Desk. We called twice (one hour apart), both times we received an answering machine. We left two messages and never received a return call and were never able to access the Internet. We are not computer geeks, but we do travel often and have been able to connect to the Internet all over the world - except at the Castle Plantation. To top it all off - they charged us $0.99 for each call we made to the Help Desk. $0.99 is the regular charge for a local call. They refused to reverse those charges - that just made it all the worse. They do not understand the concept of Customer Service here!

Nice hotel with Surprises

Many items you need to know about so read it all. We reserved a 'garden view' room hoping to be upgraded upon arriving and telling them it was our honeymoon. No such luck. The first room we received (412, i belive) had dirty carpet and a musty smell too it. That plus our 'garden view' was of a giant tree right off the patio so close we could grab the leaves and see nothing. Asked for another room and was given #448 on the second floor. Again, there was no 'garden view' but just a higher view of this tree. It was cleaner and well maintained. The 400-building is not part of the main yard but across the road in the back and no where near the ocean. The pool is not convenient at all as it is across the street. This is not a full service hotel. If you want maid service you must pay an additional $20 per day. I could not even get another pack of coffee, it cost me $1 (not that the price is a lot, just the principle). They charge for extra coffee but deliver a free paper each day. I am on vacation, I don't want a paper I want my coffee. The front desk, while attentive, was not overly nice or pleasant. Veda (yes, I name names) seemed rather bothered by my questions and requests. On the postive side the place is right next to the Marriot which has a great pool. The place is right on a specatular ocean and Poipu (Koala town) are quant and nice compared to the touristy Waimea area. You can get to Waimea or Port Allen in the other direction quickly.

Great week in Kauai

My new wife and I spent part of our honeymoon at the Kiahuna Plantation and we could not have been happier with the accomodations. We had the place recommended to us by a friend, so we had high expectations. When we checked in to our 1 Bd/Ba room, we were surprised. Hardwood floors, newly remodeled kitchen, walk-in shower. The place looked great. Very comfortable, very clean, and very nice room. We had an ocean view that was 20-30 yards from the beach. Not sure why anyone would downplay this location, we wish we had spent more time here than we did in Maui.

Great place if you get the right room

The overall facility is great - beautiful, with a limited number of rooms on or near the beach. We happened to get one of the worst rooms - had to walk 10 minutes to get to the beach. So it's a good idea to look at the layout before choosing your rooms. Our "garden room" room was terrible, but others of the same type and price would be a lot closer.

Back to Basics

My husband and I stayed in one of the condos for a few days of our honeymoon. We were surprised to find out that there are no windows...just screens covered by shutters. We could hear the birds but we could also hear the screaming baby in the condo next to us. We loved having the kitchen and the owners stocked the closet with nice beach extras. The beach was decent. The resort does not have lounge chairs for the beach...you only get straight chairs and you have to rent the umbrella. The grounds were impeccable and the views of the ocean were spectacular.

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Ok Hotel

Price was great because 3 night was free, but if I did it again I would stay somewhere else, was not impressed with customer service, It was our anniversary and they put us in the worst location at there resort. I was disappointed.

Guest did not leave a comment.

Good location, nice beach. Rooms show some wear and tear.

We stayed in the tower for 3 nights. The hotel was clean and comfortable. The staff was pleasant and accomodating. The beach was nice and the location was convenient. A minor complaint is that the carpeting in the room was stained and kind of old looking.

Guest did not leave a comment.

Great Hotel

My wife and I stayed here for our honeymoon, and couldn't have asked for a more welcoming room. Make sure to try the Plantation Gardens restaurant!

Better than the larger hotels

When comparing next to the neighboring Sheraton, this hotel offers a larger room, kitchen, and just more intimate atmoshphere because they are individual condos. The only thing I didn't like was the location of the pool - across the main road. We had to drive to it everyday.

Perfect for the money

We had a great time! The Plantation upgraded us to a better room with a partial ocean view at an unbelievable rate! Only drawback- no air conditioning so the rain and roosters were a little noisy in the early morning. We'd recommend it to anyone!

good room for the money

comfortable rooms and great location. needed help with our luggage, but none was offered, so we struggled, and survived.