Best Western Tuscan Inn Fisherman's Wharf-Kimpton Operated

Great Location but hotel needs improvements

We picked the Tuscan because pets are allowed and its location on Fisherman's Wharf. We previously had stayed at the nearby Sheraton and enjoyed walking the wharf area on foot. The condition of the public areas at the Tuscan is adequate and could benefit from remodeling and updating. The room itself was clean and very basic with wallpaper peeling on edges. If not for the location, the room rate would be outrageous. The staff service was just ok. We normally like to move our own luggage so we can do it at our own pace. When we arrived by car late in the evening, the bell man would not allow us to use two nearby unused luggage carts even though there was nobody else checking in, saying that a guest had hurt themselves. He was more than willing to help and receive a tip for putting our things on his cart and moving to the room. If the condition of the hotel is important to you, I would look at the Sheraton or the Marriott. The Radisson is also ok but rooms are small. If room rate is more important, then the Tuscan is not bad. The location is very good, room is comfortable, rest of staff service is good, and they have pet snacks and California wine at 5 in the lobby. Enjoy!

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Rude Staff...items missing from my room

When we checked into the Hotel, we were given a 'double' room instead of the King we had booked for our romantic weekend. When confronted about the 'mistake' on their part we were told that we were wrong, until we showed the girl at the front desk our print off from Hotels.com. Instead of apologizing and correcting the issue, we were told that nothing could be done until the next day. Not even a smile was sent our way. The Tuscan staff moved our packed luggage into the new room, and my husband and I discovered that both of our phone chargers were missing. When we approached the Manager about this, we were accused of not packing them to begin with. Finally, we were told that the Manager would run out and purchase our charges that day and overnight them to our home. None of this was done, and now we are forced to go and purchase them ourselves. Nothing has been done to correct our issues while staying at the Tuscan. This experience has left a very poor taste in our mouths, and we will definitely never stay there again. I will also make it a point to never recommend this hotel to any of my friends or family that travel to San Francisco in the future.

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It was ok

Be ready for traffic noise, Walgreens and Safeway next door, within walking distance to almost everything.

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Great Location

The room was much smaller than the pictured "Deluxe King". It had a couch and coffee table in the room but it was extremely tight space wise, you could barely get around the room. The air conditioning unit kept flipping from manual to a default 80 degrees in the night and we were in San Francisco during a warm period. Those complaints aside the location was great for walking to Fisherman's Wharf and Pier 39 but wasn't so close that it was noisy at all. The concierge Cassie was wonderful and had great recommendations for dinner. The rest of the staff was uniformly helpful as well.

Cozy and convenient

What a lovely clean room. We could see down to the Bay on one side and up in the hills on the other. I would definitely stay there again.

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Charming Hotel

The hotel was so nicely decorated and in such a great location. It was easy to walk to many of the places we wanted to visit. It had a nice restaurant off the lobby. It also had complimentary beverages in the evening and coffee in the morning. We would definitely stay there again.

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Outstanding Hotel

I traveled with my three teens , they loved the Hotel, conveniently located I would definately stay there again, hotel employees all very helpful. Loved it. Nice size room for us all.

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