Best Western Mercedes

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great location for a real french experience

it is close to a subway station that makes it easy to visit all Paris but is located in a residental area with nearby coffee place that makes it very attractive. The staff was very helpful and arranged our return back with a cab even though you could use the train if you don't want to spend the money on airport transportation.People complain of the shower and that is true. They should put a shower curtain or something otherwise the whole floor gets wet but who cares. Is not that you have to clean it yourself.We walked everywhere and restaurants where open until 2 pm in the neighbourhood so it always felt safe to walk back. Small room but it had all you need if you plan to visit Paris and tour around and not spend your time in the hotel

An awesome hotel, and outstanding staff

If you want to stay in Paris choose this one. The rooms are lovely (LCD TV), plush pillows. But you can find these things in other hotels, what you cannot find is the staff. This is the most helpful and caring staff I have ever met. Period. Let me clarify. We had our stuff stolen during our previous visit to italy and we didnot have enough money on our credit cards to pay for the hotel breakfast. We just passingly mentioned this to the staff at Best Western and what did they do? They offered us free breakfast, called us up multiple times to ask for our well being and wait for it....Shiran, the restaurant manager offered to drop us to the Airport at 5:00 in the morning. Can you beat that? no you cannot. The staff at this hotel has real empathy for the visitors. You cannot go wrong with this hotel.

Good value / location

We stayed 4 nights for our anniversary. Other than the service upon arrival, overall it was a pleasing stay. Hotel condition is good, in a nice neighbourhood, and about 1km walk from the famous street. On arrival, we were given a room without A/C near the road and told there were no other room available. After refusing to stay and asking to find another hotel, we were transferred to the top floor in a single room and were transferred to a delux room next day. The daytime receptionist Stephanie was very helpful.

Very Lovely French Hotel

The room was as we expected in France,very clean,on the small side.A sweet little balconey overlooking the street below,and a nice view over all.The staff was exceptional,very helpful with the area and with "What Should I try to see in the limited time I have." Very accomadating,can't say enough about all of them but especially about Valentine she was the best,went above and beyond the call of duty.The only thing that needs improvement as far as we are concerned would be the shower,it was like trying to shower in an old fasioned telephone booth,very,very small. Other than that our stay was fantastic at the lovely Best Western Mercedes Hotel.

Displeased

As we walked into the lobby there was a customer complaining about something (I dont know what) to the desk Manager and saying that he wasnt going to pay. We felt the same way by the time we checked out. This is, on paper, an average hotel made substandard for us when they put us in a room that had an inoperative AC. Complaints to the desk resulted in relative indifference with no problem resolution, no room change and no compensation. They wouldnt even give us a fan to make our nights a little more bearable. This being August, it was too hot to sleep comfortably so we had to open the window. This also being a 1st floor room facing Wagram Ave (a major thoroughfare)the street noise of fire engines, trucks, and loud scooters all night long made sleeping a real challange. Without AC in Aug, we didnt much care about the rest of the "amenties" of this hotel, which appeared average. One other negative was the size of the shower stall which was so small that whenever I turned around inside the stall (I am realtively thin to average in size) I would bump the water flow handle slamming it to full hot or cold (depending on which direction I turned). Not a big deal in itself but when your already feeling grumpy about your comfort...

Good Hotel

Stayed 2 nights. Hotel desk people were very helpful and accomodating. First night shower drain backed up and overflowed onto floor. Had to take a shower in vacant adjoing room. 2nd. night air-conditioning was not working. Shower did work.

Great price and good location

Hotel is one block away from the subway WAGRAM station (Line 3/Close to ST. Lazare). If you are taking a taxi to the airport, it's perfect, but if you're going by train to Orly airport it's 45 minutes, but complicated, 3 different trains, you could do it if you're good with maps. 15 min. walk from arc the triomph, good neighborhood, quiet, but at night it's deserted, everything closes unless you walk towards arc the triomph where you can find lots of restaurants. Good hotel, clean, Asian girl and blond girl at the front desk spoke English and were helpful and kind. Good price for a Paris hotel. The trip to the Orly airport by train is 45 minutes, but complicated, 3 different trains, you could do it if you're good with maps. Bakery right in front.

Nice size room with upgraded bathroom

The Best Western Mercedes was a nice hotel located in a residential neighborhood. The metro was a five minute walk from the hotel, however I didn't feel it was so safe to walk around there late at night since not many tourists stayed in this area. The hotel is a good 10-15 minute walk to the Champs Elysees and the Arc de Triomphe. The room was a good size as well as the bathroom with modern fixtures. I did not get the breakfast buffet because I felt it was a little pricey. The hotel staff was very nice and helpful with directions.

Nice hotel - charges for everything extra

We got into this hotel after having stayed at Orly for five hours when our luggage was misplaced by EasyJet (the same happened to another 12 passengers). So maybe I was just tired, but, despite a beautiful room in a quieter section a bit farther from the Arc de Triomphe than I thought, I was displeased with a $5, 10oz. Coca-Cola and with the attempt to charge to print out a boarding pass in the morning. The sole computer (no WiFi) was a heavily locked down affair and the sole hotel employee relented when I protested about being charged, but I didn't feel any warm and fuzzy things about the hotel. Again, I arrived tired. Beautiful, if typically small, hotel room. Nice bathroom. Room overlooked a quaint intersection, but without being noisy.

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Good hotel for the price

My husband and I aren't very picky, so as long as the rooms are clean and the staff is nice, we're usually good to go. This hotel is good for the price. It's located about a 15-20 min walk to the Champs Elysees, but right next to a metro station so it worked out fine. You'll be fine if you stay here and are worried about getting to the tourist attractions. The metro is a hop and skip away and the Paris metro is very easy to use. It only cost 1.60 euros each way, so it's inexpensive. It's in a good neighborhood and right across the street from a grocery store which could save you money if you're staying for a while. The staff is nice. The hotel is small, but perfectly fine. The only complaint I have is that our room door didn't have a key cover (I'm not sure what else to call it). The battery and wires were exposed leaving it open for people to take the battery out if they wanted. Our bathroom door didn't have a door knob. It was broken off. These are not big deal items, but makes it seam as though they don't take great care of their hotel and not worried about impressing guests. Otherwise, it was not a bad stay.

A little out of the way but we enjoyed out stay

One block away from metro station but it was about eight metro stops further than I would have liked to have traveled every day. Hotel was tiny but just fine. Neighborhood was quiet but also dead. This hotel has world's smallest shower stall--so small we kept turning off the water when I tried to soap up. The elevator was micro sized. Except for sales pitch to purchase tickets back to airport it was great. Oh, also it sucked that Internet PC in lobby was NOT free--10 Euros to buy block of time. I didn't buy... no way. Manager was nice enough to let me steal some time on it to check weather but it's bad business to not have Internet for free. At least offer 10 minute segments for a Euro.. but they didn't offer any time length that small. This is not serving the customer but just greed. Flat screen TV was nice to watch Parisian shows.

Very good for Paris

The room was clean, large bathroom, quiet neighborhood, close to the metro, staff helpful.It was nice having free internet service(Wi Fi) in the room. A small grocery store nearby was also a nice benefit. We did not eat at the hotel. The biggest negative is the elevator. You can only fit two small persons in it. We usually used the stairs. Another is it is somewhat off the beaten track. But that was a plus for me since it was not very noisy. For the price I would stay there again. Also, a good place to stay if you are concerned about safety.