Best Western Landmark Inn

What customer service?

Front desk staff need some customer service training. Eye contact was lacking and whispering to co-workers while guests are waiting is unacceptable.

Overbooked - Downgraded Room

After checking in I discover my room did not have the fridge or microwave promised in my reservation. I was told by the front desk staff that they were overbooked, had downgraded my room, and there was nothing they could do. Disappointing after pre-paying four months in advance.

Reasonable Price - Good Location

We got this hotel on "sale" both times we stayed. The rooms are clean - staff is friendly. This winter we had a slightly nicer stay b/c the hotel was not as crowded - this summer there was a girls softball tournament going on and the hotel was loaded with kids and families - which made the continental breakfast/seating a little chaotic. Overall the staff was friendly - the breakfast was satisfactory (cereal, toast, eng.muffins, fruit, juices). Cookies in the afternoon were yummy! Internet available in the lobby - wi-fi was very slow in the room. If you are planning to visit other areas (skiing, hiking etc) this is a great location right on Rt. 80. But also has easy access to Park City if you want to go there - 10 min. drive.

look elswhere

Nothing like advertised by Hotels.com

Good value for the money

Our room was fine. They allow pets for a $10 per night fee. Breakfast was included but we passed.

Great room for the money

Much nicer interior ofm the inn than we expected given the low cost of the room. Excellent service from the staff. Very nice cold and hot free breakfast.

Great Room for the Money, My kids thought it was great!

Great Room for the Money, My kids thought it was great!

Outstanding Hotel

It was Great with in walking distace to the outlet mall and resturants. The continental breakfast was great:) It was very nice to have the Hotel pet friendly. Our grandkids loved the pool. Thanks

Excellent location

Was very convenient to get to. The Complimentary cookies and breakfast were wonderful. Visited in the summer but it very much looked like a great ski chalet getaway.

Guest did not leave a comment.

Exellent Hotel!

My wife and I stayed here for 3 nights during our honeymoon. The room was always emaculate. The staff was very friendly and always helpful. It had a nice pool and hot tub, with a ping pong table and pool table nearby. We are very satisfied with our stay here at the Park City Best Western landmark Inn.

Guest did not leave a comment.

Worst Service Ever Experienced

My husband and I booked a two night stay from Fri. June 12th- Sun. June 14th. I had to unexpectedly work on the evening of the 12th. We tried to cancel the room for the night but it was past the noon cancellation time. So we decided to travel anyway and stay even though it was going to be very late by the time we reached the hotel. (It's a 3.5 hour drive) It ended up being around 3:30 in the morning when we arrived. So we place the "do not disturb" sign on the door in order to get some additional sleep the following morning. Needless to say we received a knock on the door at around 11:30AM from housekeeping and the front desk. I opened the door and without a greeting or anything else the woman was holding a clipboard and housekeeping was standing behind her and she said "Front Desk..when are you leaving?" I explained that we were staying two nights and checking out on Sunday the 14th. She said "that's not what I have here." So I explained that I would be happy to get changed and run down to my car to receive my Hotels.com reservation to show them. So I closed the door and another woman called the room. So I answered the phone and explained that I was about to retrieve the reservation to show them we had paid for an additional night. She still proceeded to tell me she had no record of this. So as I hung up and began to exit the room the phone rang again! By this time I was frustrated. We were exhausted and had hardly gotten any sleep. I explained to her that I did not appreciate all of this run around and their un-professionalism as a paying guest. I felt that there hospitality was non-existent and I didn't appreciate the front desk calling twice and knocking on the door that read "do not disturb". They were not even competent in being able to find the reservation that we had made. The woman said that she did not believe that this occurred and that the front desk would not knock on doors, etc....I asked if she was calling me a "liar" and she said that what I was sayi

remodeling

remodeling in the main entrance, getting to check in was a little confusing, but otherwise it was a great place to stay.