Best Western Lake Buena Vista Resort Hotel - Downtown Disney

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Nicely average

We had a nice stay, but when checking out we were to pay for the resort fee. There were several charges added to our bill. We did not use room service or their restaurant. When the desk clerk tried to explane what the charges were for I told him that we had used neither. He printed up another bill, this time there was a valet charge for 3 nights of parking and I told him that we had not used that either. That time he told me that is was someone elses mistake and that I would have to wait for his manager to get there. We were already late that morning, I was getting mad, then all of a sudden things were somehow "cleared up". I was disgusted being treated as if I was not supose to check over the bill, but just pay it. I can understand how extra cash is made by those very busy Hotel chains when they can throw on a few extra charges to an already very long check out bill.

Comfortable Stay

I have stayed in this hotel many times. For the price it is pretty nice. There are a lot of things very convenient about this hotel. It is right near Downtown Disney and within 10 minutes to the Disney Parks. If you don’t feel like driving there are buses to the Disney parks that run frequently (I think every half hour) during the day. They are nice buses. It saves you the parking fee and driving ,if you don’t mind the few stops along the way to pick up passengers from a few other local hotels. Another convenience is the food downstairs, where they have a breakfast buffet (where you can make Mickey Mouse waffles,always a hit with the kids..and the grownups ? ) and also have availability to eat up until pretty late. The pool area is very big and clean ,with lots of lounge chairs, and they also have a small kiddy pool. The beds and pillows in this hotel are VERY comfortable,which is a HUGE plus to me,being that one of the main things I do at the hotel is sleep. The room sizes are bigger than the average hotel around this price. There is free wi-fi. The one thing I LOVE about this hotel,is every room has its own private little balcony area,which isn’t huge ,but it’s a small table and two chairs,and enough space to relax with your significant other for a moment and talk while the kids watch tv and goof around inside. If you spend the extra money, the Disney view rooms offer a nice view of the fireworks show in the distance,which is nice to sit on the balcony and watch. The main thing I don’t like about the hotel is the bathrooms.There is no vent fan in the bathroom,so the bathroom gets super steamy and hot,and it seems that the bathrooms don’t have locks on the doors. What I do like though is there is a separate little vanity area outside the bathroom to use for doing hair,makeup ,etc while someone uses the bathroom. Overall this is a nice stay for the price.Just be careful not to get a room right next to the elevator as you can hear the “dinging” of the elevator bell p

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Price fit the room

Room was clean Bathroom didn't have a lock or fan bed was comfortable And in a great location

Not Your Best Option

I've stayed in several hotels in the Downtown Disney area, and this is my least favorite one. When we arrived in our room, I realized we only received 2 room keys instead of 3 like I had asked for. This wasn't a huge deal, but it was something I had requested of the desk. Then, later we tried to get online on my fiance's iPod, and their wireless internet didn't work in our room. We found out that there was a keyboard associated with the TV so we thought that maybe we could access the internet that way. When we tried that, our remote for the TV had dead batteries, but it didn't matter because the TV didn't work when we tried to change the channels manually anyway. We only stayed the one night, and it was late, so we decided to let them know in the morning. When we told the front desk about the TV situation they brushed us off and acted as if we weren't there. Overall, there are better places to stay in Downtown Disney. Spend the extra money and stay at a different place.

Great Stay

The beds were very comfortable! Loved having a balcony in the room. The service was excellent, and the staff very friendly and helpful! The food is excellent too! Even the food from the Express Cafe was excellent. Our stay was great!

Nice Place But No Free Internet in Rooms

Room was lovely, common spaces were very nice. Free Internet not provided in rooms. Obscene. Given that most people who visit here are not on business, free Internet would be appropriate.

plain jane value

good value, good location, few amenities

A "go to" hotel

This was our 3rd time staying at this hotel in the last year. Whether we are going to Disney or Universal it is a perfect location! Pay the little extra and get a Disney View Hotel! It is so nice to sit on the balcony and watch the fireworks go off at all the parks while you are comfy in your jammies with a glass of wine, rather than fighting the crowds and traffic to get out of the parks at closing! Even my 7 year old daughter would rather watch the fireworks from the hotel. The beds are beyond comfortable, the hotel it a bit older and the bathrooms should be updated, but other than that it is a nice place to stay, with transportation direct to the Disney parks is a definite plus! So close to everything and the price is always right!

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Good hotel.

I had a voucher from hotels.com and decided to finally use it on this hotel. I usually stay at Best Westerns and have pleasant experiences but have never been to this one. It was during low season and I had double beds booked. I asked how much it would be to upgrade to a King, and I got it for free! Great service from the front desk. I did not enjoy the automatic daily resort fee they include for transportation to Disney Parks, parking, etc. but it balanced out with the upgrade I got. Breakfast buffet has PLENTY of foods and very nice servers and a great price. Amazing location within walking distance to Downtown Disney AND a popular shopping center called The Crossroads. Stay if you can!