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Best Western Inn and Suites Grants, Grants, NM

Best Western Inn and Suites Grants

Star rating: 2.5 of 5
1501 E Santa Fe Ave
Grants, NM, 87020
866-539-0036
Average Rating
3.3
Recommend
58%
12 Guest Reviews

from $75.00

Lowest avg. nightly rate

This rate first available on Wednesday, Nov 25

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Review Details for Best Western Inn and Suites Grants:

  • 58% Recommend
  • 3.3 Average Rating
  • 12 Guest Reviews
Hotel Service
2.8
Hotel Condition
3.0
Room Comfort
3.6
Room Cleanliness
3.3

Nothing is more important than the opinions of our guests.

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All Trip Types
(12 ratings)
Average Rating 3.3 of 5
Business
(1 ratings)
Average Rating 2.0 of 5
Romance
(0 ratings)
Average Rating 0.0 of 5
Family
(2 ratings)
Average Rating 3.5 of 5
With Friends
(1 ratings)
Average Rating 4.0 of 5
All Others
(8 ratings)
Average Rating 3.2 of 5

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Trip Type: With Friends Review 1 of 12
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
3.0
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Safe hotel meets basic needs for the money

Bathrooms could be cleaner. Very nice breakfast buffet. Nice parking area.

 
Trip Type: Special Event Review 2 of 12
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Overnight Stay Review 3 of 12
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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nice place

overall great place to stay and would stay again if traveling through New Mexico.

 

Not Recommended

Trip Type: Special Event Review 4 of 12
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
2.0
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Very Roomy

The staff seemed a bit standoffish, there were three (3) light bulbs out, which I will say were promptly fixed, but should ahve been caught while cleaning? Didn't like it.

 

Not Recommended

Trip Type: Business Review 5 of 12
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
3.0
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The worse service! Skip this hotel

From the time I arrived until the following morning, In encountered nothing but bored, uncaring front desk staff, a housekeeper who banged on my door at ten the next morning to tell me it was check out time (it's actually at 11), to a mediocre breakfast, this hotel ranks at the bottom of my stays. Avoid this hotel at all costs.

 
Trip Type: Special Event Review 6 of 12
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
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Guest did not leave a comment.

 
Trip Type: Special Event Review 7 of 12
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Overnight Stay Review 8 of 12
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Very Dark

The hotel rooms were nice, but the atrium which had lights, was very dark and dingy. The breakfast in the restaurant was horrible. Worst breakfast I have had at a hotel, didn't even eat it. The price of the room was good enough enough that I didn't mind going to pick up a breakfast somewhere else.

 
Trip Type: Family Review 9 of 12
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Yes (0)
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Guest did not leave a comment.

 

Not Recommended

Trip Type: Family Review 10 of 12
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
2.0
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Dirty, run down

The first room we had wasn't cleaned. The entire place is rund down. I used the laundromat which was incredibly filthy.

 

Not Recommended

Trip Type: Overnight Stay Review 11 of 12
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
1.0
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Not acceptable

toilet bowl was filfy - had to change rooms. unable to connect to wireless - Desk clerk unable to reboot

 

Not Recommended

Trip Type: Special Event Review 12 of 12
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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Yes (1)
No (0)
My experiance at the Best Western Hotel in Grants New Mexico

Firt of all the lady in the front desk was not very nice to me when I checked in. second of all we got a room with a bathroom that when we flushed the tank would over flow and we had water all over the floor. Yes, we did get another room, but we did not get any sleep because the people that stayed in the room next to us were smoking and the smell was coming into our room. They also had the TV on all night until the morning with the volume very loud. I could'nt get any sleep. The carpets were very dirty. I could see the dirt along the wall. Breakfast was very dry and eggs were soggy. The hotel was very expensive and I did not get my moneys worth.

 
 
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