Best Western Americanna Inn & Conference Center

OKAY

A little old and outdated, but quiet and clean.

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Needs cleaning

The hotel's appearance and cleanliness left much to be desired. The appearance of the hotel beyond the lobby was very poor. Although I requested a smoking room, the odor in the room was terrible. The bed was older and not very comfortable. For a few more dollars, I'm sure I could have found something much better. Best Western is usually a good chain, but would not recommend this hotel to anyone!

Nicer Than Expected

Although this hotel is well-maintained on the outside, the surroundings are a little dreary. So I was a little surprised to check and find the facilities to be updated, clean, and pleasant. The room was large and clean and nicely furnished. Everything worked, and the bed was comfortable - very nice. Although the hotel is next to US 10 with a busy freight rail line within one-half mile and a large convenience store/truck stop next door, the inside of the room was QUIET. In fact, a thunderstorm came through one of the evenings that I was there, and I did not know it until I looked at the Weather Channel. Breakfast is just fine although there were no hot items (except the coffee). There are only three four-person tables in the breakfast area, so if the hotel is busy, you might have to take your items to the room. I usually travel with a dog. The pet exercise areas are really poor. The whole site is paved; there is an overgrown, weedy, and trash-strewn lot on one side; the only other option is to cross the service roadway in front of the hotel to exercise within the weedy right-of-way of the highway. Not great, but I really appreciate that my dog is allowed here. The site is backed up by a solid fence and the walls of low-rent apartments, so you cannot really walk anywhere. It is difficult to give this hotel an overall rating of less than four stars because it really is nice and comfortable inside and a good value. It really needs some sprucing up on the outside.

GOOD VALUE

Had an overall good stay at Americanna Inn. Good ammenities, and friendly staff. I would recommend this hotel.

Convenient to Highway 10 on way to the Twin ities

It took the clerk a bit of time to trace my reservation because I had made it just a few hours before. He was, however, very polite and willing to send me to a room while things were figured out. Beds were a bit uncomfortable but the issue was price and convenience since I had another reservation in the Cities but was unable to drive further that day.

Hotel Desk Clerk needs to hear guests needs

I checked into the hotel. I had hair on the sheets when I checked in and it was not mine. I showed the desk clerk and she said she was "Sorry." The next day I brought up blankets that had holes in them, and gum stuck to them. This night, the new desk clerk told me, "Yuck" and told me to throw them over the counter. When, I checked out of the hotel. I was not given a chance to air my reservations to a manager or anyone. I would not recommend this hotel for anyone.

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Guest did not leave a comment.

A bed to sleep in

I booked this room because it was close to my event that I was in town for and because it had free wireless. The wireless did not work in my room unless I was right next to the door. The desk representatives option for me was to come to the lobby. This was unacceptable. The bed and room were ok. Toilet paper was very low quality and rough. The hallways and exterior appearance could be improved.

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Nice Place

This hotel exceeded my overall expectations. The furniture was very nice, the staff was very friendly, and the Metro Bus service nearby was very convenient. I would recommend this hotel to a lot of people, especially if they are on a budget.

Great Room and Staff

We were greated by a very friendly staff and upgraded (at no additional cost) to a suite. Suite exceeded our expectations and was vey comfortable. Good access to freeway and rest of St. Cloud area. Wish we would have made it a longer trip. Kudos to the manager on duty and staff. Thank You! Even though we live in the Twin Cities will stay there again in the future.

Great room for Great price

I thought this hotel was an outstanding pick for what I paid for a Saturday night and its location on US Highway 10 in St. Cloud. Room was clean even for a smoking room. Have been to this hotel twice and will be coming again.