Arizona Grand Resort - formerly Pointe South Mountain

Disappointed

Staff was rude on several occasions including when we called for a new comforter because the one on our bed had some nasty fluid stain...don't even want to think what that was. Waterpark was OK for small kids but my teens got bored fast. The waterpark closed too early as well. Parking a mess. Was about a 2 star hotel to me. Will never stay there again.

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Needs Improvement

The bath room was dirty, hair on the foor and dust on the wall. The bed was very comfortable! Great location! Good place to eat Joes Crab shack! The pool and lazy river were dirty, I didn't really want to get in. Leaves in the water and water cloudy.

Amazing!!!!!!!!!!!

We loved this hotel and waterpark it was amazing. We loved the nature preserve behind the hotel with trails to hike on!!!!!

Great customer service

Initially we got to our suite and the safe was working. We were moved to another room that was not completely made up. The front desk moved us to a villa for our troubles with both rooms which was beyond what we expected but was the best customer service we have received anywhere when there has been an issue. The staff goes out of its way to make things right.

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Guest did not leave a comment.

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Guest did not leave a comment.

Great hotel

Great hotel for the money. Great location. Water park was wonderful.

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a few issues

I had stayed at this resort a year ago for a girl's getaway and had such a wonderful time I had to take my family back this year. The room was right across from the pool and we could walk to the water park!! It was fabulous! We did have a few issues this time. The shuttle service was slower than they had estimated so we stood outside in 100+ temperature waiting for 30 minutes (they told us 5-10 and that we HAD to be out in the parking lot) This was our ride to take us to dinner because you can't walk to it from our room! Our small children were not happy and the adults were losing it too. Our refrigerator in our room was broken and when I called to get it serviced I was told "it is only a cooler and should truly be cold". Funny since they had beer and wine and other items in it that they wanted us to buy! The man that came to look at it told us they don't replace them so it would have to do. The hotel was NOT full and now their own items were spoiling in their fridge! We had already planned our next stay here for our daughter's birthday because it is close and has the water park but there are a few others with the same amenities just a bit farther so we may try somewhere else.

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