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Arena Hotel, San Jose, CA

Arena Hotel

Star rating: 3.0 of 5
817 The Alameda
San Jose, CA, 95126
866-539-0036
Average Rating
4.1
Recommend
87%
268 Guest Reviews

from $82.00

Lowest avg. nightly rate

This rate first available on Monday, Nov 30

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Review Details for Arena Hotel:

  • 87% Recommend
  • 4.1 Average Rating
  • 268 Guest Reviews
Hotel Service
4.1
Hotel Condition
3.9
Room Comfort
4.1
Room Cleanliness
4.1

Nothing is more important than the opinions of our guests.

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All Trip Types
(268 ratings)
Average Rating 4.1 of 5
Business
(73 ratings)
Average Rating 3.9 of 5
Romance
(24 ratings)
Average Rating 4.3 of 5
Family
(11 ratings)
Average Rating 4.6 of 5
With Friends
(32 ratings)
Average Rating 4.2 of 5
All Others
(128 ratings)
Average Rating 4.0 of 5

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Next Next Page 1 of 19 Previous Previous
Trip Type: Romance Review 1 of 279
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 2 of 279
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 3 of 279
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 4 of 279
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
3.0
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The Jacuzzi Tub is great for...

Hangover's. And I bet you were thinking of something else. This was a great place for the price. The staff was friendly and the food was perfect for recovering from a night of hockey. I can't tell you how comfortable the bed was because I passed out, but can say it persuaded me to purchase a king size bed. If you plan to go see a Shark's game and stay over night, stay here, it's worth the few dollars spent.

 
Trip Type: Business Review 5 of 279
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Good Deal For Anyone

The hotel is in good condition for an older establishment and offers some nice perks for the money (jetted tub,breakfest,light evening meal). With alittle more updating it would be a great place. For now it is a good deal for the money.

 

Not Recommended

Trip Type: Business Review 6 of 279
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
2.0
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Yes (1)
No (0)
Forgotten times

I had stayed at the hotel many (8+) years ago and thought it rather quaint at the time. Well here we are and the hotel is literally the same, the accessories (lamps and such) are the same from back when and thereby broken, bent, and just plain ugly looking. Don't move the cutrtains becasue it has not been cleaned back there since hte hotel was built apparently. An interesting phenomenon happened in that every day I returned to my room and found that there never was a wash cloth left behind and so I always needed to call the front desk and request one. One day I was even left without towls all together and had to hide towels and wash cloths in the drawers just so they would not be taken. The light evening dinners that were advertised ended up being cheese and crackers, just horrible I must say in the what is promised to the customer. This was my last visit to this hotel and will not be stayingthere again.

 
Trip Type: Family Review 7 of 279
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Family Review 8 of 279
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: With Friends Review 9 of 279
Overall Rating
4.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
2.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Business Review 10 of 279
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
3.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Business Review 11 of 279
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (0)
No (0)
Adequate

Both the dinner was very disappointing. Breakfast was better, but the only fruit was canned fruit cocktail.

 
Trip Type: Business Review 12 of 279
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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No (0)
definitely recommended

the hotel itself is great. exceeded our expectations. the rooms are large and comfy with nice jacuzzi tubs. the breakfast and light dinner are A+. great job on that. the only drawback is we were so pleased with the hotel that we decided we wanted to extend. the only problem is that the hotel would not extend for us at the same rate we booked into. very bad policy. i've stayed in hotels around the world and generally the hotel is able to extend at the same rate you booked in. the hotel itself is nice and we do recommend it. but, for complete satisfaction, the management needs to consider changing their extension policy to be more in-line with most other hotels.

 

Not Recommended

Trip Type: Special Event Review 13 of 279
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (0)
No (0)
disappointed

not what i expected. i read the other reviews, most seemed position so, i dismissed the negative ones, wish i had chosen a different hotel, went to reno last weekend stayed in a great hotel(4 stars) and paid only 30.00 more(it was well worth it).

 
Trip Type: Business Review 14 of 279
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Great deal, clean and comfortable!

I was pleasantly surprised to learn they offered free dinner as well as free breakfast! So not only did i save online for the room, i saved money i would have spent on meals. Granted the dinner was not gourmet, but it saved me a trip of wasted time trying to hunt down a bite to eat before i went out to my event. The hotel was very clean and the free internet was such a nice treat. Excellent for the money!

 
Trip Type: Family Review 15 of 279
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Great room for the money

The check in was handled very well, especially since we requested an early checkin since we had just flown in on a redeye. The first room offered was rejected because it had a definite odor from a previous guest who must have smoked in the room, even though the plate on the door said non-smoking. The second room offered was most acceptable and advantageous because we could open a window and get fresh air. Even though the room was on the street side of the building the noise level was not obtrusive.

 
 
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