Arena Hotel

completely exceeded my expectations!

i've stayed at many different hotels in the past yr, ranging from 2stars to 4 stars and never had a met such a courteous, helpful front desk assistant as a had here. His name was Lino. No doubt he had the best customer service assistance ever, and we all know now a days that's hard to find. Definitely made my stay far more comforting. -parking is kinda limited and very small spaced so you'll constantly see ppl parking their cars incorrectly and take over two spaces rather than one. -they offer breakfast AND dinner, (which i actually missed both) but the fact that they even offer it to their guests is very impressive. -rooms themselves were enormous! i've never seen a casual kind bed room so big in my life. -jacuzzi in the bathroom was the best part. Knowing you could have that relaxing experience w/o having to wait in line at the pool area for your turn lol. -this hotel is also very close to HP pavilion so anyone with plans to visit there, it's very convenient to stay at the Arena.

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Great location but old furnishings

corridors smell... rooms are ok. not great... good facilities like breakfast, parkinga and supper/dinner...

Good Hotel

We had convention at the HP Pavilion, it was the closest and affordable, walls are then and can hear people but other than that. It did it's purpose.

Needs improvement

Bad: Very outdated hotel room; Bathroom was not clean and room was uncomfortable to sleep in. Good: Convenient to SJ Arena. >Front desk staff was courteous, friendly and accommodating to our requests. >The "kitchen" staff for the breakfast buffet didn't seem to care about a lack of clean coffee mugs or that the garbage pail was overflowing.

GREAT CUSTOMER SERVICE

It is an older hotel, but you can't beat the price. Customer service was great and the free breakfast was very good. Not just muffins & coffee. The rooms are comfortable and clean. Not fancy, but comfortable.

Guest did not leave a comment.

Great place for the money!

Except for the ongoing wireless problems that they were having (which I required to do some work from my room) the hotel room was dated but clean also had an oversize jacuzzi tub so the shower curtain never stuck to you (a big plus). A hot breakfast and a casual "dinner" included with the room Monday-Thursday with breakfast 7 days. All in all it was very convenient for my purposes and although the wireless problem was frustrating they had a public computer that was sometimes available. Again it was a good value for the money.

Great experience !

I found the hotel online and only hoped that it would be satisfactory. I was exeedingly happy when we arrived at a lovely hotel that was attractive and nicely decorated. The the room and bath were also clean and included fridge and microwave. The staff were all very friendly and helpful. The breakfast was hot tasty food and a light dinner was offered as well. We were vey happy with these accomodations and would highly recomment this hotel.

location spoils everything

i have traveled to the otherside of the planet and never have i had so much trouble finding my hotel. once i found it, it was still very difficult to get out and in to the freeway system. on/off ramps were not symetrical (one on at the same intersection as off), directional postings were mislieading, the closest freeway was a minor connector and not a major interstate, and it was necessary to go in opposite directions to access ramps. if ever i'm stuck there again i won't use the service that put me there.

Guest did not leave a comment.

A Great Deal

Dinner and Breakfast were included with the price. The non-smoking room smelled like smoke.... otherwise it was great

Old bed

It would be nice if the hotel management check the beds once in a few years. The bed I had was so old you could feel the springs. Needless to say I had a sleepless night for the few nights I was there! Everything else with the stay was just wonderful, try to avoid room 212!!!

Great for the money, but needs some minor upgrades

For the money they charged, the Arena Hotel is an excellent value. Although everything is dated and a remodel is necessary, based on the proximity to downtown, and the jacuzzi tub in the room, this is an excellent hotel value. My only major gripe was with the customer service. I was awoken at around 8 am Sunday morning by blaring music across the street. The Rock and Roll Half Marathon was underway, and there was no notice from the hotel.