Arc The Hotel

Sparkling Wine on arrival, chocolates on bed sheets and more

Never having travelled to Ottowa before wasnt sure what to expect. The Arc Hotel exceeded expectations with helpful and courteous staff, nice accommodations and great downtown location. We had arrived by car but never took it out of the garage. If you get a chance you must try their French Toast, a rare morning treat for someone who doesnt usually eat much in the morning. Clearly a smaller "footprint" to the hotel but that also proved to be a nice feeling.

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excellent value but not in the old part of town

A fine business type hotel within easy walking distance of most sites but not in the old town though close (10-15 min. walking).

Comparable to an Club Quarters

The Arch reminds me of a club quarters, with a larger bathroom. My main issue was that there was a construction site outside of my bedroom window, so if you are an early riser...this is the place for you.

Close but no cigar

The hotel was located well for my use. However, I would have stayed in another hotel----any hotel----had I known how ancient and uncomfortable the bed would be. As a business traveler I really have just a couple of requirements. The hotel should be: 1) clean, 2) reasonably priced, 3) have a comfortable bed. It made my stay in Ottawa very difficult as I had sleepless nights and a sore back.

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Needs improvement in housecleaning!

Ive stayed at this hotel before, and have been impressed (hence the return visit) however, this time around, we had a very small room facing the parking lot (which at 3am had some kind of dumpster removal one of the days!). The hotel itself is clean, and the front desk service is very good (including the valet), but 3 out of the 4 days we had to CALL to get our room cleaned! At one point, my husband and I were in the room when the housekeeper barged in (without knocking!) Also - no refills on the coffee or the shampoo! Good thing we brought our own.

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It looked better on the internet

When I arrived the fitness room was being remodeled and was unavailable for use. The layout of the rooms numbered 04 and 14 was very awkward. I was unable to open the entertainment unit all the way and kept bumping into the doors. It was difficult to watch television. However, the food was quite good and the room service was very prompt.

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