Aqua Palms & Spa

Great customer service

Great location. Great price. Rooms were new and clean. The customer service was great!! We accidentally left our bags on the airport shuttle (3rd party) and the rep at the bell desk tracked down the bag for us had it delivered to the hotel...the rep personally brought it up to our room. We had to do nothing and it relieved so much stress!

Reasonable room at a reasonable rate

Hotel staff were friendly, and room was comfortable, but our room was missing a room safe, so we had to leave valuables at the front desk when we were away. About half the rooms have a walk-out balcony with chairs, ours did not. Since the view of diamond head was not bad, it would have been nice to have outdoor balcony seating to relax and enjoy the view. Our room was across the hall from the elevators, which was not as loud as I expected it would be, but the person in the room next to us was getting phone calls at 4am, and we could hear him loud and clear. Very convenient location near the convention center and the beach. Overall a good room for the money.

Great for the Money

The hotel was great. The service was good also and there are 2 good resturants and other shops within walking distance. You get a 10% discount at the Wailana Restaurant which is open 24 hrs a day just at the corner and also at the IHOP next to the lobby. My only complaint would be the parking. It was $20.00 per night which can be pretty pricey if you stay there for an extended period.

Hey, this place is perfect for a cozy meeting ....

Staff was super. Comfy KING SIZED BED, 42" flat screen TV, Microwave in kitchenette, Internet cable in room. Shoot, I was immmpressed! My room had an "ornamental" lanai, but with only a slight upgrade, I coulda had a reg. sized porch. View of city was just fine seeing as the beach was only walking distance away. This room would have been perfect for newlyweds. No complaints.

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great room for the money

My only complaint were the bath towels were a little shabby- otherwise, great room for the money

Great Hotel and Location.

This location is central to most of Waikiki. The shuttle service stops right in front of the Hotel. No need for a car since the public transit is very good. Their information desk was staffed with very knowledgeable people and very helpful.

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nicer than I expected

rooms were nicer than I expected for a three star hotel.

Great for the price!

The hotel is great for the price if you don't mind being in the "MIX". Right downtown hard to park for check-in. Very Clean and the staff was very courteous. I had a problem with the sliding patio door but maintenance man was there quickly and was very friendly.

two queend beds

I was completely happy with this hotel. The only thing I was not pleased with was the fact that we booked our hotel with two queen beds. When we arrived the only room that they had available was a queen size bed with a sofa sleeper. This apparantly qualifies as a queen bed. Everything else about this hotel was great. The staff was extremely friendly and helpful.

great fun!

this hotel totally exceeded my expectations! the only thing that i would change is the check in. you need a code/your room key before you can enter into the parking structure. there is no place to park other then the sidewalk. just one male staff member was not very friendly, he should have been a little more personable. the pools tiles are coming off, they should fix that. Other then that, the stay was awesome, the room was beautiful. the bed was soft & comfy. super close to or mai tai's bar. GREAT!!!

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