4.2
out of 5
Excellent
(405 reviews)
Hotels.com Guest Rating
TripAdvisor Traveller Rating
Overall, I liked the hotel; it is a good value for the money. It is in the suburbs, but 10 minutes on the frequent tram and you are in the center, so... it wasn't such a big deal for me. I also liked the lounge area where they serve coffee, alcohol and food. The coffee was good, as was the beer, and the food was also pretty good. I didn't like the vibe of the skybar (disco redux) so didn't go there. I did use the swimming pool, which was nice but crowded on the weekend. On the down side, although the staff is perfectly pleasant, they don't seem to know very much and are not very responsive. This goes for all staff, from the front desk staff to the wait staff to the staff in spa. For example, I asked the front desk staff to book me a trip to Keukenhof, but no one bothered to tell me that the flowers had not bloomed yet due to a cold and long winter. Other tourists I met later told me that their hotels warned them so they did not go. It would have been nice to know this before I spent 5 hours on a trip there and paid 40 euros. by Tracy from New York on 04/16/13
