Book online or call 800-246-8357 This call is free. 24 hours a day; 7 days a week.
Book online or call
Location.
Area attractions around Ixtapan de la Sal Marriott Hotel, Spa & Convention Center include Desierto del Carmen National Park.
Hotel Features.
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center has a full-service spa, an indoor pool, and a spa tub. Wireless Internet access is available in public areas (surcharges apply) and a computer station is located on site. Business amenities at this 4-star property include a business center, small meeting rooms, and a technology helpdesk. Dining options at this spa hotel include a coffee shop/café, a poolside bar, and a bar/lounge. The staff can provide tour/ticket assistance, wedding services, and event catering. Additional amenities include a children's pool, a children's club, and spa services. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is available on a limited first-come, first-served basis (surcharge). The property has designated areas for smoking.
Guestrooms.
The 189 guestrooms at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center include safes and complimentary newspapers. For a surcharge, guests can use the in-room wired high-speed Internet access. Rooms are equipped with flat-screen televisions. All accommodations provide desks and multi-line phones with voice mail. Bathrooms offer makeup/shaving mirrors and hair dryers. All units feature coffee/tea makers and complimentary bottled water. Additional amenities include irons/ironing boards and windows that open. In addition, a turndown service is provided nightly and amenities available on request include in-room massages.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Second Party Certified
This property participates in Energy Star For Hospitality, a second-party certification program. Second-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An assessment of a company's sustainable tourism practices has been performed at this property by an assessor or auditor that is not independent of the second-party certification program.
Buffet breakfasts are available for a surcharge.
Orange Restaurante - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and brunch.
El Mercadito Deli Cafe - This café serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna, a steam room, and a 24-hour fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Not a real Marriott Hotel"
The only positive side in customer's service that I saw was during the check-in. I happened to use the towels and was told that I had to turn in the wet ones if I wanted another towel. The hair dryer was almost catching on fire and needed a replacement, I called the front desk and after waiting 25 minutes called back and asked for an update on my request; […] was told that there were no extra hair dryers in the hotel and they were looking for a good one from a vacant room. If I wanted to use the gym, sauna or the Jacuzzi I had to pay $250 pesos per person but not even the steam room was working. I called the front desk in the morning of my check out and requested local information trying to make a reservation, after one hour of going back and forth with Stephanie, I gave up and based on my experience not to come back to this hotel again. On the check out it took me 20 minutes to convince The only positive side in customer service that I saw was during the check-in process. I happened to use the towels and was told that I had to turn in the wet ones if I wanted another towel. The hair dryer was almost catching on fire and needed a replacement, I called the front desk and after waiting 25 minutes called back and asked for an update on my request; was told that there were no extra hair dryers and they were looking for a good one from a vacant room. The mattress was very saggy and uncomfortable. If I wanted to use the gym, sauna or the Jacuzzi I had to pay $250 pesos per person but not even the steam room was working. I called the front desk in the morning of my check out and requested local information trying to make a reservation, after one hour of going back and forth with Stephanie, I gave up and decided to start heading to my point of destination. Due to the several issues that I encountered during my stay I decided to touch basis with the front desk; on the check out it took me 20 minutes to convince the clerk that the room was already paid off and therefore tried to Read moreGenuine Hotels.com guest review
"hotel mas o menos"
las área comunes están deficientes el cuarto esta pasable no se si volvería a irGenuine Expedia guest review
La habitacion tenia pesima acustica. Se oia todo el movimiento de los cuartos contiguos. Las almohadas pesimas! Y el restaurant en el desayuno totalmente insuficiente y ruidoso. La habitacion que nos asignaron exactamente enfrente de la alberca cuando se especifico que eran dos adultos. No es un hotel para descansar y relajarseGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
