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Location.
Situated near the beach, Hacienda Real by Encanto is in the heart of Playa del Carmen, within walking distance of Nuestra Senora del Carmen Catholic Church and Playa del Carmen Main Beach. Also nearby are Plaza de Armas and Yucatek Divers.
Hotel Features.
This Playa del Carmen hotel offers a restaurant and a coffee shop/café. Wireless Internet access is complimentary in public areas. Business amenities at this 4-star property include small meeting rooms and limo/town car service. The staff can provide tour/ticket assistance, wedding services, and event catering. Additional amenities include an outdoor pool, multilingual staff, and complimentary newspapers in the lobby. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is complimentary. This is a smoke-free property.
Guestrooms.
Rooms feature balconies with city, pool, or courtyard views. The 58 air-conditioned guestrooms at Hacienda Real by Encanto include safes and coffee/tea makers. Beds have pillowtop mattresses, down comforters, down blankets, and premium bedding. Complimentary wireless high-speed Internet access is provided. 25-inch flat-screen TVs are equipped with cable channels. All accommodations provide desks, ergonomic chairs, and direct-dial phones. Bathrooms offer showers, hair dryers, and complimentary toiletries. Additional amenities include complimentary bottled water and irons/ironing boards. In addition, amenities available on request include a turndown service, extra towels/bedding, and wake-up calls. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Hacienda Real by Encanto has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.
see all hotels in Playa del CarmenThis guest did not leave a comment.Genuine Hotels.com guest review
"One Block from 5th Avenue"
Great hotel for the price you pay! Location was the best part. The staff is friendly and always very helpful. Rooms could use a little more lighting but overall the hotel is in good condition.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Dirty Room"
I got to the hotel at 11am and they gave me a room that had just been vacated by a guest. It was dirty, beds unmade. They told me they will have the room ready in 30 minutes. I returned 30 minutes later and they beds were made, but the sheets were the same because they were wrinkled and slept in. Room was not properly cleaned.Genuine Hotels.com guest review
"Great Value and Location"
Stayed at hotel over Columbus Day 2011 weekend and appreciated FREE parking and cleanliness of hotel which had a Spanish feel to it; AC in room was super-strong for the humid days; there's a sweet courtyard pool (didn't get to use but it looked great); location is excellent if you want to be close to nightlife (on 10th St (La Santanera) and not too […] far of a walk to beach access; room came with two large queen beds and were cleaned everyday w/ beds being remade Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hacienda Real"
Great hotel and good location. Excellent value, i would stay there againGenuine Hotels.com guest review
"Absolutely lovely!"
Great hotel, so cute with all of the rooms surrounding a courtyard and pool. Hotel is located right off the main drag and in the best part of the strip for beach clubs and restaurants. Beds and showers were great.Genuine Hotels.com guest review
"perfect..."
this hotel was clean, beautiful, and peaceful. it was a perfect place to return to midday for a nap or a little break. the beds were super comfortable, the nights quiet (we were on the courtyard side on the first floor), and the staff very friendly and attentive. i would both recommend and return to this hotel next time i go to playa del carmen.Genuine Hotels.com guest review
"Nice hotel but not a 4 star"
Thia hotel has a very European feel. Standards are not to the same level that someone from the US would consider a 4 star. That said the staff was very friendly and the hotel was charming. Noise levels from the street were very loud until 4 AM. Out of the control of the Hotel, but a future guest should know. Locations is great ...25 yards to Av 5 […] and approx 100 yards to the beach. For divers...there is a great dive shop right next door ...ask for Irene or Anna. Read moreGenuine Hotels.com guest review
"Well worth it..."
They don't have a great pool scene, but it was clean and nice and VERY handy to everything. We had no problems with noise.Genuine Hotels.com guest review
"Quaint and cozy - a block off the strip"
This hotel was a pleasant surprise for the great sale we got on the hotel. The hacienda (hotel) is a sqaure shape with an atrium in the middle. The middle of the atrium has a pool in it that is mostly shaded from the sun. This is a good thing when you are walking around in the heat all day. This was just a block off the main strip and I think its good […] to stay a little away from the people filled streets of 5th Ave. It was close to all you could want and eat in the near walking vicinity. Read moreGenuine Hotels.com guest review
"Nice Hotel. Very clean."
Clean rooms with sheets/pillows that didn't smell. Very nice and cute mideterranean architecture and decor. This was a big plus. Internet reception was HORRENDOUS, and it has a slight corporate hotel feel to it (lacking the charm of mom & pop joints).Genuine Hotels.com guest review
"Location, location, location"
Can't argue with the location of the hotel, just one block away from all the 5th Avenue buzz, one block from Coco Bongo (nightclub) and with Oxxo nearby (mini-market). That would make a perfect choice if it wasn't for the cleaning less of the room. Not only it's dark to hide the various stains on the sheets but it smells like mold (I know, I know, it's […] a beach city, but still). Maybe there are better rooms I was just unlucky, but be advised: you're rolling the dice here. Read moreGenuine Hotels.com guest review
"Hacienda Real by Encanto"
Very good hotel with friendly stuff. One side of hotel has neighbour building with bar inside so you listen a GREAT music from this bar till midnight. For us it wasn't problem but I suppose it is not suitable for travelers with children and aged people. If you're young and come to Playa del carmen for fun this hotel is your place 100%. In the hotel […] bar you may find one of the best Mojito cocktail in this town and for very attractive price ))) Read moreGenuine Hotels.com guest review
Great hotel, room was comfy and very clean. Very good value. Excellent location, close to everything. Great happy hour drink specials!!! & great bar service. Highly recommend to anyone visiting Playa del Carmen.Genuine Hotels.com guest review
"The worst hotel ever - Do not stay in this hotel!"
O pior hotel que já fiquei, a fechadura da porta quebrou me impedindo de entrar no quarto e prendendo minhas malas dentro por mais de 7h, o staff foi grosseiro, e incapaz de resolver a situação, que foi resolvida apenas às 11:30 pm, após diversas tentativas de reclamação tive que chamar a polícia para que tirassem minhas malas do quarto... Não fique […] nesse hotel! Irá estragar suas férias! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hyvä hotelli! Suosittelen!"
Hotelli oli hyvä, sijainti hyvä, kaikki toimi. Ainoastaan aamiainen hintaan suhteutettuna, mitä maksoin enemmän, oli huono. Mutta aamiaistarjoilijana oleva nainen oli ystävällinen ja mukava, miestarjoilija oli taas todennäköisesti väärällä alalla?Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"La ubicacion es buena"
Si bien no esta sobre la playa esta cerca de todo, la atencion de todo el personal es excelente, son todos muy amables y tratan enseguiida de discipar las dudas. La habitacion es confortable y el desayuno tambien es bueno. La pasamos muy bien!!! La atencion Paty quien vende los tours fue excelente tambien!!!Genuine Hotels.com guest review
"Hotell Hacienda Real Playa del Carmen"
Safe deposit boxen var trasig, vi fick erbjudande om att ha värdesakerna i hotellets kassaskåp men det var ett allmänt skåp så det ville vi inte. Efter lite tjat fick vi ett nytt. Något kylskåp fanns inte alls, efter ytterligare lite tjat fick vi ett. Rummet låg bredvid hotellets tvättstuga och tvättmaskinerna och torktumlare gick från tidiga morgonen […] till sena kvällen. Hotellet var bra i övrigt men vi skulle ha önskat ett annat rum. Read moreGenuine Hotels.com guest review
"Hotel bem localizado, limpeza ruim."
O Hotel tem uma localização excelente os quartos são amplos e bons. Porém a qualidade da limpeza dos quartos é muito ruim. Camas e tolhas sujos e ao entrar no quarto tinha cheiro de mofo. O serviço também não é muito bom, tivemos que chamar 3 vezes na recepção para arrumarem o cofre e não conseguiram fazer funcionar.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Muy buen hotel"
El hotel está situado a una cuadra de la 5a avenida y a 3 cuadras de la playa. Los empleados del hotel atienden de buena manera y con mucha atención. El hotel está muy bonito y acogedor y la alberca aunque no muy grande está muy limpia y muy cuidada. Nuestro cuarto estaba del lado de la calle y aunque habia ruido en la calle adentro del cuarto estaba […] bastante tranquilo. Tuvimos un incidente con el ballet parking del hotel referente a nuestro vehículo de alquiler, pero el staff del hotel se portó muy bien para resolver el problema. En el baño de nuestra habitación había un pequeño ruido que salía de la válvula de agua del retrete, pero se solucionaba cerrando la valvula. Recomendaría este hotel a cualquiera y además volvería a quedarme. Read moreGenuine Hotels.com guest review
"Hacienda Real by Encanto hotel Playa del carmen"
The hotel was really nice but our room wasn't such nice as I expect. We haven't balcony and the room was really dark. There was wery strange smell too in our room.. We didn't like our breakfast at all, it was really bad. But we had really nice time in our hotel anyway!Genuine Hotels.com guest review
"Top Lage!!!"
Super Lage, ruhig trotz unmittelbarer Nähe zu Clubs und Bars. Strand in max 5min zu Fuß erreichbar! Preis/Leistung stimmt! Freundliche Mitarbeiter! Immer wieder gerneGenuine Hotels.com guest review
"Real Hacienda in Playa Del Carmen"
Nice and clean hotel. Stayed for a week christmas 2010. Some noise from a nearby pub the first evening, but no problem sleeping. Didnt hear a noise the rest of the week. Hotel is short walking distance to beach and Wickys beach club which is nice. Also near the busy end of 5th avenue.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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