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Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Municipio Solaridad, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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Upscale beachfront resort with spa, near El Camaleon Golf Club

  • Free parking

Main amenities

  • 593 guestrooms
  • On a private beach
  • 8 restaurants
  • Full-service spa
  • Breakfast available
  • WiFi in the lobby
  • Free supervised kid's activities
  • Children's pool
  • Health club
  • Beach umbrellas
  • Conference center
  • Airport shuttle

What’s around

  • El Camaleon Golf Club (2 mi / 3.2 km)
  • Gran Coral Golf (2.7 mi / 4.4 km)
  • Playa del Carmen Main Beach (7.5 mi / 12 km)
  • Tres Rios Ecopark (4.3 mi / 6.9 km)
  • Guadalupe Church (5.8 mi / 9.3 km)
Outstanding4.8 / 5
  • PleasantMar 29, 2015
  • If you're paying extra for a place like this to be around some classy people and have a…Mar 26, 2015
See all 227 Hotels.com reviews
From 1,697 reviewsTripAdvisor Traveller Rating

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Hotel Info: ‎866-539-8117‎

from $559
  • Ambassador Tower,Suite Ocean View
  • Zen Grand Tower, Pool Suite Nature View
  • Ambassador Tower, Pool Suite Ocean Front
  • Zen Grand Tower, Suite Nature View
  • Grand Suite, Oceanfront

At a glance

Key facts

Hotel size

  • This hotel has 593 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Rooms are divided into 3 sections. The Zen Grand Suites are located 3/4 mile from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 12 and older only.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club

Pets

  • No pets or service animals allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Grand Velas Riviera Maya
  • Grand Velas All Suites And Spa Resort, Riviera Maya
  • Grand Velas Playa Del Carmen
  • Grand Velas Cancun
  • Grand Velas All Suites & Spa Resort Riviera Maya
  • Grand Velas All Suites & Spa Resort
  • Grand Velas Riveria Maya
  • Grand Velas Riviera Maya Deals
  • Grand Velas Riviera Maya - All Inclusive
  • Gran Velas Riviera Maya

Policies

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 170
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 4 to 16 years old)

Optional extras

Airport shuttle service is offered for an extra charge of USD 90 per vehicle (one way)

High-speed Internet access (wired) is available in guestrooms for USD 16 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Children's club
  • Supervised childcare/activities (free)
Food and drink
  • Breakfast (surcharge)
  • 8 restaurants
  • 24-hour room service
Things to do
  • On private beach
  • Beach umbrellas
  • Children's pool
  • Pool sun loungers
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Beach/pool umbrellas
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 32
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 91,547
  • Conference space size (meters) - 8505
  • Conference center
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
Facilities
  • Number of buildings/towers - 2
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Spa

Grand Velas SPA has 40 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

Dining

Piaf - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Sen Lin - Overlooking the garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Frida - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Cocina de Autor - This fine-dining restaurant overlooks the ocean. Reservations are required.

Lucca - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Grand Velas Riviera Maya - All Inclusive’s small print

Also known as

  • Grand Velas Riviera Maya
  • Grand Velas All Suites And Spa Resort, Riviera Maya
  • Grand Velas Playa Del Carmen
  • Grand Velas Cancun
  • Grand Velas All Suites & Spa Resort Riviera Maya
  • Grand Velas All Suites & Spa Resort
  • Grand Velas Riveria Maya
  • Grand Velas Riviera Maya Deals
  • Grand Velas Riviera Maya - All Inclusive
  • Gran Velas Riviera Maya

Policies

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 170
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 4 to 16 years old)

Optional extras

Airport shuttle service is offered for an extra charge of USD 90 per vehicle (one way)

High-speed Internet access (wired) is available in guestrooms for USD 16 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Grand Velas Riviera Maya - All Inclusive

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