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Grand Velas Riviera Maya - All Inclusive

5 stars
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it

Upscale beachfront resort with spa, near El Camaleon Golf Club

  • Free full breakfast, free WiFi, and free parking

Main amenities

  • 539 smoke-free guestrooms
  • On the beach
  • 8 restaurants and 2 beach bars
  • Full-service spa
  • 2 indoor and 3 outdoor pools
  • Free children's club
  • Free shuttle
  • 24-hour fitness center
  • Free beach cabanas
  • Conference center
  • Airport shuttle
  • Terrace

What’s around

  • On the beach
  • El Camaleon Golf Club (2 mi / 3.2 km)
  • Gran Coral Golf (2.7 mi / 4.4 km)
  • Tres Rios Ecopark (4.3 mi / 6.9 km)
  • Guadalupe Church (5.8 mi / 9.3 km)
  • Plaza Las Americas (6.6 mi / 10.7 km)
Outstanding4.8 / 5
  • Had to change rooms at the Zen building. Pool suite is a waste of money. Majority of the…May 27, 2015
  • excellent hotel .all the restaurants are great except c. authur..didnt care much for the…May 27, 2015
See all 246 Hotels.com reviews
From 1,895 reviewsTripAdvisor Traveller Rating

Enter dates to check prices

Hotel Info: ‎866-539-8117‎

from $589
  • Ambassador Tower,Suite Ocean View
  • Zen Grand Tower, Pool Suite Nature View
  • Ambassador Tower, Pool Suite Ocean Front
  • Room (Zen Grand Tower, Suite Nature View)
  • Grand Suite, Oceanfront

At a glance

Key facts

Hotel size

  • This hotel has 539 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
Rooms are divided into 3 sections. The Zen Grand Suites are located 3/4 mile from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 12 and older only.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

  • Accessible parking

Offsite

  • Area shuttle *

  • Free beach shuttle

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Grand Velas Riviera Maya
  • Velas Riviera Maya
  • Grand Velas All Inclusive
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  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 170.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 75.00 (from 4 to 16 years old)

Optional extras

Late check-out can be arranged for an extra charge of USD 65

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 90 per vehicle (one way)

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free full breakfast daily
  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Snack bar/deli
  • 24-hour room service
  • Free reception
Things to do
  • Free beach shuttle
  • Free beach cabanas
  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach sun loungers
  • Children's pool
  • Fitness facilities
  • Number of spa tubs - 4
  • Beach umbrellas
  • Pool sun loungers
  • Steam room
  • Beach towels
  • Pool umbrellas
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 32
  • Conference space
  • Meeting rooms 32
  • Conference space size (feet) - 91548
  • Conference space size (meters) - 8505
  • Conference center
  • Computer station
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 3
  • Year Built 2008
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Disabled parking
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Spa

The Grand Velas Riviera Maya Sps is the region's largest spa sanctuary at over 90,000 square feet and offers a range of authentic Mexican treatments, as well as therapies from around the world and a signature 7-step water journey. It has 40 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

Dining

Chaka - Overlooking the pool and garden, this family restaurant specializes in regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cocina de Autor - This beachfront fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Grand Velas Riviera Maya - All Inclusive’s small print

Also known as

  • All Inclusive Grand Velas Riviera Maya
  • Velas Riviera Maya
  • Grand Velas All Inclusive
  • Grand Velas All Inclusive Riviera Maya
  • Grand Velas Riviera Maya
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  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya Playa del Carmen
  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 170.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 75.00 (from 4 to 16 years old)

Optional extras

Late check-out can be arranged for an extra charge of USD 65

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 90 per vehicle (one way)

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Grand Velas Riviera Maya - All Inclusive

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