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Location.
Situated in Playa del Carmen, Illusion Boutique Hotel is close to Playa del Carmen Main Beach, Plaza de Armas, and Nuestra Senora del Carmen Catholic Church. Also nearby are Yucatek Divers and Playa del Carmen Maritime Terminal.
Hotel Features.
Dining options at this Playa del Carmen hotel include a restaurant and a coffee shop/café. Complimentary wireless and wired high-speed Internet access is available in public areas and an Internet point is located on site. The staff can provide tour/ticket assistance, tour assistance, and currency exchange. Additional amenities include an outdoor pool, a rooftop terrace, and multilingual staff. For a surcharge, guests receive transportation including a roundtrip airport shuttle (available on request) and an area shuttle. Guest parking is available on a limited first-come, first-served basis (surcharge). Nearby parking is also available for a surcharge. This is a smoke-free property.
Guestrooms.
Rooms have courtyard views. The 41 air-conditioned guestrooms at Illusion Boutique Hotel include laptop-compatible safes and minibars. Guests can use the in-room complimentary wireless and wired high-speed Internet access. Televisions are equipped with cable channels. All accommodations provide safes and phones. Bathrooms offer rainfall showerheads and complimentary toiletries. Additional amenities include ceiling fans and windows that open. In addition, amenities available on request include in-room massages, hair dryers, and wake-up calls. Turndown service is offered nightly and housekeeping is available daily.
Roll-away beds available, charges may apply*
All guests staying in hotel guestrooms must be registered with the hotel.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
Air conditioning is available for an extra charge
Breakfast is offered for an extra charge of MXN 65 per person (approximately)
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All guests staying in hotel guestrooms must be registered with the hotel.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
Air conditioning is available for an extra charge
Breakfast is offered for an extra charge of MXN 65 per person (approximately)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.
see all hotels in Playa del Carmen"Spend a little more for a better hotel"
We stayed in the most basic level room for a short trip to Playa del Carmen. It was a bit disappointing overall. The hotel is pretty small and very close to the beach. Upon check in we were charged approx. $55 US for a voucher for the mini bar. We were told this could be refunded at check out but the lady at the desk couldn't figure out how to remove […] the charges - she finally got her boss to take care of it 3 hours later. Our room was small, only a window without a view, the bed and linens were of low quality and extremely uncomfortable. We had a small ant problem in a light switch near the bathroom. Room had small tv, dirty chair, nightstands, rack for hanging clothes, the mini fridge, AC, hair dryer, iron and internet though service was a bit limited with a much stronger signal towards the center of the building. Walls were very thin and you could hear everything going on in the hallways and occupied rooms next door. Bathroom was pretty big. There was a small pool for dipping and 8 chairs on the 4th floor for sunbathing. This was ok except that the folks who had rooms attached to this area seemed to think it was for their personal use and were not always respectful of others and keeping the area free of their clutter. The blue awning at the entrance reads "Xperience" and the doors read "Xperience Infinity" - nothing has the Illusion name on it. Read moreGenuine Expedia guest review
"Upset about the breakfast and cleanliness"
Pros: location and staff are very good, and of course cheap. Cons: cleanliness and breakfast! The rooms and specially the towels are not clean. I would expect from a low-priced hotel to not be perfect, but I don't accept the towels not to be 100% clean! You can clearly see stains. Their room service was weird; you put the "do no disturb" sign and leave […] the room, and she still enters the room, and moves the sign into the room! The staff are not professional at all, that said, they are very helpful and would do whatever you ask them to do. DO NOT TAKE THE BREAKFAST option, it's a joke! For 7 days, our breakfast was a jar of fruits (around 10 small pieces of the same 3 fruits) and 2 small bakery items. We used to go out for breakfast and on a couple of days we decided not to take the hotel breakfast. Their free continental breakfast as well is too poor. On my next visit to PDC, I would try another hotel. Read moreGenuine Hotels.com guest review
"Illusion"
Our experience was quite bad. We could hear all noises from room next door, because between rooms there was a door, which was closed. Neighbors TV was on till 2 am, after that we could go to sleep. Breakfast was also bad, only toast, fruits, yogurt and coffee, omelet was on extra price. Also our maid left our room door open as a full day, which we spend […] on a trip out of town!!! Hotels location was really good and little store next to hotel was nice, also amigo who work as a store manager. Also mosquito beach club was amasing!! Read moreGenuine Hotels.com guest review
"nära huvudgatan"
hotellvistelsen i sin helhet var absolut inte bra. Vi hade bokat två sängar men fick endast en dubbelsäng. Detta skulle fixas men blev aldrig av. Poolen var pytte pytte liten ( fick knappt plats med 5 pers tsm. Personalen var dock trevligaGenuine Hotels.com guest review
"Illusion"
Our experience was quite bad. We could hear all noises from room next door, because between rooms there was a door, which was closed. Neighbors TV was on till 2 am, after that we could go to sleep. Breakfast was also bad, only toast, fruits, yogurt and coffee, omelet was on extra price. Also our maid left our room door open as a full day, which we spend […] on a trip out of town!!! Hotels location was really good and little store next to hotel was nice, also amigo who work as a store manager. Also mosquito beach club was amasing!! Read moreGenuine Hotels.com guest review
"L'illusion sur tout !!!!"
- piscine 5m2 et 70 cm de profondeur - petit dejeuner : biscotte + cereales + jus d'orange = on creve la dale!!!! - illusion des 2 grands lits ( le deuxieme lit est un clic clac). - la clim dans la chambre en face du lit, apportez vous boulles quiésse. - pas de parking proche de l'hotel. - attention il vous facture des consommations - demande quarante […] euros de caution en liquide des votre arrivée. en résumé n'y allez surtout pas !!! ( par expérience) Read moreGenuine Hotels.com guest review
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