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The family-friendly, hacienda-style Gran Porto Real Resort & Spa All Inclusive stands at the center of Playa del Carmen's shopping and nightlife. This property occupies a protected white-sand cove noted for its calm waters. Just steps away from Fifth Avenue, this all-inclusive resort is 1.1 km from the Playa del Carmen Maritime Terminal and 2.7 km from the Playacar Golf Club. Xcaret Eco Theme Park is only 7.6 km away.
The Albatros restaurant features an international menu, while Maria Margarita lends romantic poolside ambiance, complete with strolling musicians. Challenger Sports Bar provides open-air ambiance, a dance floor, casino nights, and live Caribbean performances. A freeform pool features a shallow children's area while a second pool on the third-floor terrace features a swim-up bar, complete with towels, umbrellas, and sun loungers, and is designated as a quiet area. The resort's recreation staff presents daily activities, including bike tours, cooking classes, aqua aerobics classes, and game tournaments. Guests may also conduct self-guided tours aboard the hotel's complimentary bikes. Guests with children ages 4–12 can take advantage of the supervised child care and activities at the kids' club.
Recreational facilities also include an on-site health club, a full-service spa with sauna and steam room, a pool table and a fitness center. The hotel provides snorkeling equipment and an introductory scuba lesson in the pool; surcharges may apply. Among the amenities offered at this resort are complimentary WiFi, a business center, multilingual staff, a concierge desk providing tour assistance, currency exchange, a gift shop/newsstand, and beauty salon.This resort provides complimentary guest parking and roundtrip airport shuttle service is available on request (surcharge).
This resort provides 287 air-conditioned rooms and suites. Décor is Mediterranean/hacienda, with sponge-painted walls, ornate ceiling fans, handmade wooden furniture, and marble tile floors. Each room offers an in-room safe, direct-dial telephone with voice mail, cable TV and DVD/CD player. Additional amenities include vanity mirrors, electronic/magnetic key entries and coffee makers.
You’ll be asked to pay the following charges at check in or check out:
The charges below are included in the total price displayed:
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Guests can enjoy the spa's steam bath, sauna, spa tub, or take a cold plunge in the pool. Guests may also enjoy tropical fruit or energy drinks in the relaxation area.
Robes and sandals are provided for all guests.
Please note: Reservations are required one day in advance for all SPAreal treatments.
You’ll be asked to pay the following charges at check in or check out:
The charges below are included in the total price displayed:
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.see all hotels in Playa del Carmen
"a destination must stay"
Hotel was awesome - food was good service was top notch . Great beachGenuine Hotels.com guest review
"Very Nice Hotel"
The hotel is very nice. The staff is friendly, food in the buffet is delicious and has lots of variety. I tried the Italian restaurant and the Mexican one, both are delicious and offer good selections of dishes. The beach is small but clean. There are plenty of chairs to sit on. The shows at night are fun to watch. My only complaint is that the staff […] tried to sell me a vacation package right after I checked in. It was hot and my family were tired after a long flight to Mexico, so we were not too happy about his long conversation. But other than this, my family and I had a very nice time in the hotel. Read moreGenuine Hotels.com guest review
Upgrade to a suiteGenuine Hotels.com guest review
Don't think of this as an all-inclusive. This is the most perfectly located hotel in Playa del Carmen that happens to be all-inclusive as a bonus. It is a very nice resort, but, in addition to the free drinks and the beautiful pools, downtown Playa del Carmen and its 100's of restaurants and bars are right next door - literally. Playacar may have a […] few nicer resorts, but those are only good if your trip is limited to the resort. If you want to take advantage of all that Playa del Carmen has to offer, this is the only all-inclusive resort worth considering. Read moreGenuine Hotels.com guest review
We have a membership there and when they saw I booked through you they gave us the Junior Suite at membership rates. I love this place. Location is wonderful, staff outstanding, Food is good, Prefer the Marias and Il Pescatore. THe prices on your site are fabulous. The beach isn't the greatest, but walking a couple of blocks is a beautiful beach. Beautiful […] towel art done by the room attendent daily, very clean. Air conditionaer worked fine. You can't beat the location. I'm counting the months to return Read moreGenuine Hotels.com guest review
"Nice Hotel and Service was Excellent"
We have just returned from our trip to Playa del Carmen at the Gran Porto Real and have to say that it was one of the best holidays we have ever had. The whole experience was very good and the staff was the key to making our holiday so memorable. From arrival right through to checking out we were made to feel very welcome and nothing was too much trouble […] for them to do. I would recommend Gran Porto Real to anyone who is looking to holiday in Playa del Carmen and we are looking forward to going back there in the future. Read moreGenuine Expedia guest review
"Absolutely the best!"
Princess Diana was our savior :). Hotel is one of the nicest we have visited. Great Food, GREAT STAFF! We will be visiting again next summer, no question about it. :) All SMILES HERE....Genuine Expedia guest review
"Beach hotel not the greatest"
The hotel staff over all were excellent, specially at marias restaurant, from the chef victor to our waiters Joaquin and Juan made things possible.Genuine Expedia guest review
Highly recommended!! Love this resort!. Would stay here again. This was our second trip To this resort.Genuine Expedia guest review
"Nice hotel and very friendly staff"
My husband, my 2 children and I had a great time at this resort. The staff made us feel very welcome and the pool was great. We will be planning a trip there again with more family next yearGenuine Expedia guest review
"Wonderful place to stay!!"
We had a wonderful stay at the Resort. My husband and I went there for our second year anniversary and were very pleased with everything. The food was good, rooms were clean, and everyone friendly. We will definitely come back to this Resort.Genuine Expedia guest review
"Nice hotel, close to everything!"
This hotel is the place if you want to relax and worry about nothing. From room to pool and beach takes less than 3 minutes, restrooms, bar, restaurant all close in proximity and as you are laying by the pool or beach enjoying the sun.Genuine Expedia guest review
"Relax and enjoy your vacation with a great beach!"
I've been to many beach hotels in the Cancun/Riviera Maya area, and can truly say that they have one of the best beaches. Very clean, wide area for many people to walk, you can walk into the shallow area of the beach and simply sit if you wish to enjoy the soft waves. The hotel staff all were extremely friendly and helpful. The only two negatives are […] the lack of assigned areas for smokers, and the shower water does not remain consistently warm/hot. Other than those two mentions, the food was excellent in all restaurants and drinks were of good quality. Read moreGenuine Expedia guest review
"Great for families or couples"
The hotel and staff were phenomenal! The setting right on the ocean could not be beat and the variety of nightly entertainment was remarkable. I can't wait to go back!Genuine Expedia guest review
"Gran Porto is the Real deal"
Perfect balance of relaxing spots and fun activities. This hotel has a great beach, nice bars and restaurants, and is in the center of the town hot spots and shopping. The staff are friendly locals that are easy to talk to and eager to please. My wife wanted a fresh coconut off one of the property trees, they got it for her. My wife bought one of her […] favorite fishes from a local market and the hotel chef cooked it for us. Excellent experience and will definitely return someday. Read moreGenuine Expedia guest review
Absolutely fabulous! The resort was wonderful, right on the beach and one block from shopping. Staff was awesome.Genuine Expedia guest review
"Clean hotel, great location, amazing staff"
We stayed in May of 2013 and had a great time. Maybe it's because I was used to cancun, but this hotel was super clean and the staff was most friendly.Genuine Expedia guest review
"Great hotel and service!"
The hotel and staff are amazing! The staff is so nice and friendly and always trying to help. The hotel had everything you could imagine to need. The all-inclusive part was great. All the restaurants were delicious and you can go to all of them and as many times as you want. The swim up bar was okay. I feel like it's too tiny and not enough staff are […] helping in that area. The hotel is very clean and the beds are cozy. The air condition system is amazingly cool. Read moreGenuine Expedia guest review
"Great hotel on the beach and close to downtown"
Everyone at the hotel was very friendly from the maids to the supervisors. It was exstreamly clean and there were plenty of activities to keep you busy all day long. Food was good at the buffet, but exellent at both the sit down restorants for the evening meals.Genuine Expedia guest review
The hotel was beautiful, the staff was wonderful, and the food was excellent. We would recommend this hotel to our friends.Genuine Hotels.com guest review
"Great Place for younger kids"
The staff at the proerty were wonderful. They were all very polite and helpful !!! The only thing I would reccomend is that they add some activities for the teenagers. There is nothing for them to do at night. My teens were hoping for a disco, kareoke, or some activities in order to meet other kids of the same age.Genuine Expedia guest review
The resort was very clean and all the employees were very friendly. Food was very good. Our room was spotless and the shower (waterflow) was better than our house. The beach did have sand bags to stop the erosion, no big deal. Still plenty of beach and very nice sand. Very close to 5th ave. Italian restaurant was very good. The workout room was good […] a few pieces missing for the equipment. The spa had a sauna, steam room (very nice, with a rain shower), hot tub, and a cold plunge. All free. Read moreGenuine Expedia guest review
"More of family environment"
Hotel staff was suburb very friendly. Rooms were small and dated but that's not a big deal since we were only there to sleep.Genuine Expedia guest review
"Great Place to Stay!"
There is not a thing that I have to complain about on this hotel. Our check in went smooth, we were to have a king bed, but had two queens in our room instead, but that really did not bother us. The resort was very clean and the staff were all very friendly. There was not one staff member that was rude to us. The food was really good, the buffet always […] had something for everyone on it, the beach hut for a snack in the afternoon was also very good, it had a variety of food from nachos to hamburgers, hot dogs to the best chicken. The beach bar had everything you needed, it you didn't want tap beer, the bar inside the resort had cans of beer or cans of pop, didn't try the wine but they had quite a variety, really enjoyed the mimosas's they had every morning as you walked into the buffet . Our room was always clean and the air conditioner worked just fine. We had room service one morning and it only took 10 to 15 minutes before he came, and I forgot to order toast, but he put in on the tray, he said thought you might want toast and I did! We used the hot tub on the roof, it was warm, that is where the swim up bar was, we were wishing there would have been a swim up bar on the main level in one of the pools down there. We had a great time, no complaints. Read moreGenuine Expedia guest review
"Great hotel for a Family"
It Was the best vacations ever!!! Great service. The kid's club rocks!!! A perfect Family vacations.Genuine Expedia guest review
"Great hotel for the families."
We enjoyed this hotel very much. Perfect choice for the families.Genuine Expedia guest review
"great for families or singles"
what's not to like? Good food, great staff, great location.Genuine Expedia guest review
"Super friendly staff"
Staff was over the top friendly and went out there way to help you in whatever way was necessary.Genuine Expedia guest review
"Great location on the water !!!"
Great staff, clean hotel and good food!!! We will be back soon ...Genuine Expedia guest review
"great hotel for families"
great hotel but I would recommend staying next door at the Real RoyalGenuine Expedia guest review
Awesome stay! I will definitely go again. The construction was loud but it is probably done by now.Genuine Expedia guest review
"Nice relaxing resort"
We have been to the Gran Porto several times in the past few years, and have always had a great experience. We enjoy the smaller resort feel, versus some of the mega-resorts. The staff is very friendly and helpful, and since it is smaller you get a chance to know some of them during your stay. We got to know Theresa, Emma, Jesus and Pablo this trip, […] and had fun talking with them every day...and they always took good care of us. This last trip they had some construction going on in the lobby bar, but even with that they were accomodating and offered upgrades to move us away from the noise...and even offered to move us to another one of their properties. Some people will always find things to complain about, but we really like the Gran Porto because we have a fun and relaxing time there. We also like the proximity to 5th avenue in Playa Del Carmen. Read moreGenuine Expedia guest review
"Great hotel, but forget the pool"
The hotel was within easy walking distance to Playa del Carmen and the ferry to Cozumel. I can't say enough good things about housekeeping. I can honestly say this was the cleanest hotel I have ever had the pleasure to stay at. My only complaint was there were never any chairs by the pool. I opted on this vacation to sit on the beach, but if sitting […] at the pool is a deal breaker for you, you may want to consider another place to stay. Read moreGenuine Expedia guest review
"Relaxing, fun and great weather!"
This is the smallest of the four Real resorts. Two in Playa and two in Cancun. Our room looking out over the ocean and coastline was excellent. (345) Staff makes the experience so pleasing. They are all happy to serve. The beach to the north is excellent. The resort is working to enhance its beach area after the last hurricane. Food is very good. There […] are two restaurants and a buffet plus snack areas. Pool is great. Read moreGenuine Expedia guest review
"Great location to downtown Playa del Carmen."
I traveled alone and felt perfectly comfortable by myself. The staff is amazing and all strive to make sure you have a wonderful visit. Any problems or concerns are handled immediately.Genuine Expedia guest review
"My favorite hotel in Playa del Carmen"
Great hotel, great location, great service, excellent people, Excellent Value!!Genuine Expedia guest review
"1 week stay"
Hotel was great. Staff was great. Staff even gave us tips on how to save money on outside activities. Abundance of food and drink, and all was available 24 hours a day. It was only 2 blocks to all the shopping you could ever want. Scuba vendor on site was a disappointment. I only did shallow dive, and had 1/2 my air left. Spent 1/2 of the dive over […] sand desert. Read moreGenuine Expedia guest review
"Perfect budget luxury family get-away"
This was our first time staying here and I must say we were quite pleased. Please read as I have several comments regarding other reviews. First, the beach. Yes, there are sandbags along the shoreline to protect the sand from being washed away. Also, It is quite "rocky" - it's actually mostly old peices of coral, but neither of these problems are a […] big deal. The sand between the hotel and shore is very nice to walk through barefoot, and a nice sand volleyball court. Second, the food. My family and I thought all the food was awesome. Those who say there is no taste to the food either had too much to drink (which is quite possible), or they need to see a doctor. No need to eat anywhere but the resort, plus its included. Third, the hall and beach noise. We were in a room at the end of a hall, so we had no noise issues from the hall. Our room was by the beach and at night we could hear music from other resorts, but it trully was almost not noticable. When you check-in, they do try to get you to go "visit" their new resort in Cancun, but they are not pushy about it and all you have to do is say No Thanks, and that's it. They dont hound you the entire time you are there. Trully, our biggest complaint would be that the beds were pretty firm. I like soft mattresses, but it was tollerable. All-in-all, your not going to beat this resort fot the money. It is a perfect combination of budget and luxury, not a slum, but not Trump tower, just perfect for a family get-away. Read moreGenuine Expedia guest review
"Best Place to Stay on Mexican Riviera"
We have stayed at all-inclusives in Mexico before. Most of them are HUGE mega-resorts. This resort is the perfect size. The hotel and grounds are not small, but not a place where the hotel provides golf carts to take you from your building to the lobby. The staff were wonderful. Everyone there IS very happy to work there, and it shows by how they greet […] everyone. The guests were also very friendly. We did not encounter one guest we wanted to stay away from. The restaurants that were part of the hotel's all-inclusive package were wonderful to eat at. The pool is the pefect temperature. The staff has activities for the guests to do all day - from water arobics to beach volleyball. We had our 4-year-old with us, and he enjoyed the kid's club for a couple of hours each day. Of all the vacations we have taken in 14 years, this was the most relaxing and enjoyable. We will be going back again next year (as do many of the guests we became friends with). Read moreGenuine Hotels.com guest review
"Great Hotel, Staff, Tours, Food and Location !!"
I love this Hotel. The staff is amazing, they treat you with respect and sympathy. All the time they are paying attention to you and helping you with your necessities. The rooms are really confortables and very clean. If you need any assistance, they provide help inmediately. Food is delicious. And the facilities and service at the beach are perfect. […] About location cannot be better. I really recommend this Hotel. Read moreGenuine Expedia guest review
"Can be better!"
Not too pleased with the food. All the same food everyday, with the exception of 2 or three meals, also not enough snacks out by the pool side, only once stand that was always short of food. No teenage activities. Nothing really going on in hotel! Same activites everyday, performances very short! Not much night life in hotel for dancing!Genuine Expedia guest review
Great experience. We have two daughters 13 and 11. They loved it too with all the entertainment. Nightly shows that we could view from our balcony. The staff was great. Truly made it a more pleasurable stay. Shout out to Mora, our daily wait person for breakfast. Unfortunately, our last day (yesterday) was his day off so we could not bid farewell to […] him. Don't know the bartenders name in the tranquil pool, but he was great too. Took great care of us and always made delicious non alcohol drinks for girls. We enjoyed the food in all the dining places too. My only dislike was the beach. Right at this spot, there are a lot of coral reefs making it hard to walk in water. It was easily taken care of though by simply walking north up the beach about 100 yards around boats and enjoyed the beach there. All sand. The Royal Real, next door, had a better beach also so you could just walk over there as well. Fifth Avenue was so close as well if you want to walk and shop. Great experience. Our daughters loved Ricky, the monkey hanging out in front of Señor Frogs. Read moreGenuine Expedia guest review
"Wonderfully relaxing visit"
Great resort for everyone. My wife and I had our second honeymoon there in July. Everything was great except for the beach. It had access to the beach directly from the hotel, but there were sand bags every where.Genuine Expedia guest review
"Great Family All-Inclusive"
This is our second time staying at the Gran Porto Real with our two sons and our trip was even better than last time. Everyone at the hotel is very friendly and always willing to help. Gina, Lali, Andrea and Melissa, the girls who run the OKI Fun World Kids club are awesome and our two boys (5 and 2 1/2) were always begging to go (Holt and Carter miss […] you!!) The beach is relatively rocky straight out from the hotel but that makes the views from your balcony even better with the different colors in the water. Also at low tide the beach directly out from the hotel has tides pools where you can see small fish and crabs which our kids loved. You can walk 100 yards north or south and you'll have nice sandy beaches with no rocks. The buffet restaurant usually has a good selection and the Italian restaurant IL Pescatore is very good. We didn't eat at the mexican restaurant Maria's on this trip but it was good on our last trip. The entertainment staff headed by Chicken and Ivan were great also, constantly giving you things to do if you chose. We also spent some time in the kayaks and learned how to sail a Hobie Cat. As is typical of hotels throughout Mexico, the building is completely concrete which is great for stability but also for echoing in the hallways so one tip for sleeping is to bring something that will make white noise to help drown those out. We really enjoy this small to medium size resort and are already planning our trip to go back next summer. Read moreGenuine Expedia guest review
This is the third time a this hotel. We enjoy the atmosphere, proximity to water and many more features. Miguel in the bar is terrific as bartender. Cynthia was great in entertainment. Very pleasant and fun. All the staff went out of their way to greet you each day. Maybe we hit a bad day, but the front desk staff could be a bit more cooperative and […] not so brisk in their answers. Had a great time and will be back. It was a family vacation so 8 of us there to enjoy it. Read moreGenuine Expedia guest review
"THE BEST EVER..."
THE BEST EVER..SPECIALLY..ANGEL, MONTERO, HIRAN, PABLO,JESUS,CHEF JUAN ,LAURA..ALL GREAT....DEFINATELLY GOING BACK...Genuine Expedia guest review
great..............................................Genuine Expedia guest review
"Great service in all-inclusive hotel"
Great service! Unfortunately the beach has some Concrete cushions that force you to walk to the next hotel's beach!Genuine Expedia guest review
"above 5 star"
I stayed at this hotel before and loved the service. This time I stayed at their sister hotel across the st.name "Royal". I think words are not enough to explain how great this hotel is. I stayed at different resorts in cancun and playa del carmen but I never got what I paid for in those hotels. Gran porto and Royal are great all inclusive resorts.Genuine Hotels.com guest review
Excellent HotelGenuine Hotels.com guest review
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