Oasis Tulum - All Inclusive

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Genuine Hotels.com guest review

the hotel was very nice you can see how they are trying to make it very nice only minor issues but nothing that couldn't be handled would go back

Genuine Expedia guest review

We were terrified by the reviews leading up to our vacation at Oasis Tulum and were pleasantly surprised overall. The beach is amazing and there is excellent snorkeling right outside. The hotel in general (both the grand Tulum and the Oasis Tulum) are very nice except for a few minor issues. Examples include leaky faucets, beach towels running out early […] and average food. However, we knew that the nightly rate we were paying was not going to get us the very best that Mexican luxury resorts have to offer and simply can not complain about these things the way some of the reviews have done. Our room (in Oasis Tulum) was very nice. It was clean, service was great and our room and beds were made daily. The staff generally were very friendly and helpful. We would strongly recommend carrying your own snorkeling gear and visiting neighboring beaches such as Playa Del Carmel and Tulum. The newer part of the resort is very chic and has a lot of potential, but it seems recently finished and a few finishing touches (such as hot water in small pools and jaccuzis) were not yet up and running. Overall a great vacation without any sewage smell or any of the other hellish stories mentioned in previous reviews, at least for us. Read more

Genuine Expedia guest review

very good I love it.Definitely will visit again.Food was awesome.rooms very clean.The best beach ever.Frendly staff.We had a great time at Oasis Tulum.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel is under new management and under new name - Oasis Tulum (old names: Grand Oasis, BeLive). New management is working very hard to fix all different issues this hotel had in the past. This is our 4th time in this hotel (name of hotel is changed again). Staff as always very friendly and working hard to make you vacation pleasant. We had several […] small issues with room (broken lights, mirror, etc.) but most of issues were fixed promptly once reported to reception (nothing serious). Food is excellent and nice selection of drinks. Hotel is still under renovation, so part of it closed, but it seems it will be very nice once renovation is completed. Cons: 1. Our request to get all rooms together was not accommodated even so it was sent several month in advance. 2. Beach was a bill rocky due to resent storm - but this is no hotels fault and we were told this will be fixed soon as part of Federal program. Pros: Excellent Staff; Great Food; location; Improvements by new management. Read more

Genuine Expedia guest review

Not very many workers new English....however the resort was amazing. The food was probably the best part! We thought the beach was georgeous and loved how many pools there where because they were never crowded

Genuine Expedia guest review

For the price, this is a solid all-inclusive. The food was great, the service was great and the location is beautiful. Awesome snorkeling right off the beach, plus beautiful sandy swimming area. Close to area attractions, such as Yal Ku Lagoon and Tulum. Some minor inconsistencies, such as no kayaks or snorkeling equipment are available even though […] they are advertised on their website. Not perfect or high-end, but still very nice. I would return. Read more

Genuine Hotels.com guest review

The hotel looked a little run down, but there were people repairing at all time. The surroundings, the beach is gorgeous, the staff is great, the food is great as well. I would go again.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Just came back for a second time. They still have some kinks to work out, but what they lack they make up for in service!! It's a smaller property so if you are looking for big crazy resort fun, this is not for you! Food is okay, very good in the restaurants, and plentiful! Thae beach is excellent!! I can't say enough about the beach!!

Genuine Expedia guest review

We spent a week in the middle of March 2012 and wanted to say that despite a few shortcomings, there are some great things about this hotel. Yes, the rooms look a bit dated but the cleanliness is impecable and the beds are extremely comfortable. As a plus, the sheets get changed every day. The beach is truly amazing - I have never seen clearer water. […] You can actually see some small fish swimming and, I hear, you can snorkel around it too. As a plus to me, the hotel is small so it has a cozy feeling about it. Some of the shortcomings are that staff even at the reception are not fluent in English and it just doesn't feel like there is strong management. Some small things could be better - like have more variety at the buffet (although the food itself was great and there were tons of healthy options), they could buy more swimming masks, etc. But, overall, this is a value hotel so don't expect lobster dinners but be realistic about where it stands on the price scale and thus the services you will get. Read more

Genuine Expedia guest review

The hotel meet our expectations and more....We played tennis and participated in yoga, water aerobics, and dance classes. The beach was beautiful and relaxing.

Genuine Expedia guest review

We enjoyed our stay-the staff works hard to keep everything in great condition. We only had problems with keeping our room refigerator stocked with bottled water. The beach was great, food good, room was clean, neat and very quiet. We enjoyed our stay.

Genuine Expedia guest review

Overall we enjoy the hotel. Grounds are very beautiful. We upgraded to the OceanView. I highly recommend this. At first my husband wanted to be on the ground level but we were placed on the third floor. After one day we were very happy with being up high and having a much more spectacular view. The AC was not the greatest in the room but being able […] to leave the door open and have the breeze from the ocean gave our room a comfortable feel. Checking in does need some work, they are not the most informative, or helpful, but the rest of the staff were friendly, pleasant, and willing to help. Tips is highly recommended it will get you a lot farther and thats what the people of Mexico live for not their low wages. The food in the specialty restaurants was very good, the buffet was average. We would stay here again and recommed it to family and friends. No it is not a 5 start hotel but for the money it was very nice. Read more

Genuine Expedia guest review

The staff was very friendly. The service was excellent. The hotel was beautiful. We had a great time!

Genuine Expedia guest review

Hotel is excellent -lobby, grounds. Rooms need renovation, not enough chairs and umbrellas on the beach.

Genuine Expedia guest review

Hotel was great needed to have more activities to get people involved. Great snorkeling included. Beautiful beaches. Get to the pool or beach early or you wo n't get a chair.

Genuine Expedia guest review

What a wonderful trip to the Riviera Maya. Be Live was a lovely resort, with really great staff. We were pleasantly surprised because we were'nt expecting much after reading all of the reviews. There were a few things that need improvement, as the hotel is aging, but the staff is always at work cleaning and maintaining the resort. Armondo, the hotel […] manager is amazing! He set up a lovely moonlit dinner for us on our last day. George the bartender is a blast...check him out on the rooftop bar after 11pm. The beach was beautiful...we snorkeled right off the beach and saw many colorful fish and reefs. I fell in love with the delicious fruit smoothies available in the pool bar. Try the Akumal smoothie. Yum! The food was good, especially in the gourmet restaurant. We ate the buffet for breakfast and lunch and made reservations for dinner each night in one of the five different restaurants. The reservations arent that hard to deal with. Just wait at 530pm each evening for a time either 630, 730 or 830. Beds were nice and soft. Grab your towel and chair as early as possible as it is true that they fill up quick and run out. We never saw anyone camping out on the sand, so people must ave found chairs. Tons of French Canadian and Argentinian people here...we were the minority as amercians, so that was interesting. Oh! Do bring your own insulated mug for drinks. Overall, we had a wonderful expeience and can't wait to go back! Read more

Genuine Expedia guest review

The staff was amazing (especially Martin and Oscar). Some tips: -Public transportation is the best way to get around since it is only $3 and has a far reach, such as Playa Del Carmen. You can pick it up at any avenue near the hotel (about a 5 min. walk). You just stand on the side of the street and the white van picks you up. I believe it runs 5am-1am. -There […] is a bellhop at the hotel named Oscar who speaks English flawlessly and is very helpful when it comes to finding out where/how to get around and get the best prices so find him if you need any help. He is great! -We wanted to go on a few tours and found that some of the best prices were offered at the WalMart in Playa Del Carmen. -The hotel is about 1-1.5 hours from the Cancun airport. If you want to save some money and your travel times allow, you can take a taxi into Playa Del Carmen and then take public transit to the hotel (they will actually drop you off right at the entrance to the hotel). -If you want to go to the Tulum ruins, you don't need to take an expensive tour since it's a public park and there is simply an entrance fee of approximately $7. There are several walking tours you can listen in on. -When you get to the hotel, ask for the restaurant schedule and activity schedule for the week since they don't automatically give it to you. -Get to the restaurants by 6pm to make reservations since they fill up fast. -Ask for double drinks so they are stronger and bring a coffee mug to keep them cold. Read more

Genuine Expedia guest review

We loved this resort! The van ride from the airport is about 90 minutes, but it was fun to sightsee along the way. Check in was fast and easy, no complaints there! The beach is absolutely stunning. We walked to Akumal and other resorts, Be Live had by far the prettiest beach, with lots of fun colorful fish for snorkeling. The beach was the best part […] of our trip, crystal clear water. This is not a "party" resort, it is very quiet and serene, which is what we were looking for, so perfect for us. Our expedia rep(Jaime) at the hotel was wonderful, helped us to book fishing trips and Xcaret. Our room was very cozy, air conditioning worked great, beds were really comfy. Our room was cleaned daily, the maids left us some fun towel decorations with fresh flowers everyday. Our minibar was stocked daily with soda and water also. Buffet is good, breakfast is great with made to order omelets. There is a snack menu that you can ask about with club sandwiches, burgers, etc. in case you get tired of the local fare. The ala carte restaurants were fun, food was really good there. The staff at this resort work so very hard to make sure it is clean and the guests are happy. We were very happy about our stay. Make sure to bring sunscreen, it is very expensive in the gift shop. If you can bring a large travel mug for drinks, do it! The bar glasses are rather small, but the bartenders are very accommodating. All in all, really relaxing and nice trip. Read more

Genuine Expedia guest review

A friend and I just recently stayed at Be Live in Riviera Maya, we had a wonderful time. The grounds where very well maintained, they were constantly cleaning. The beach was lovely we went snorkling almost everyday and there were tons of beautiful fish to look at. Also the staff was absolutely lovely they knew our names and spoke every time they saw […] us. I would definitely return. The only issues we had was there didn't seem to be enough wash clothes to go around. So I would suggest bringing your own. Also there wasn't enough variety at buffet. The food was good but the same things were served daily with maybe one or two things changed. However if you are looking for a good rexaling time, this is a great place. Read more

Genuine Expedia guest review

Very good location: one of the best beach in the area, very close to Akumal (great scuba-diving), Cenotes Dos Ojos, Ponderosa, and more (even better diving). Only 20 min from Tulum, and Coba is also not to far. Staff is very friendly and helpful with aception of one person - Alberto (in reception area) who was very annoed with any question and was making […] everything seems to be a problem (I had to adk him 4 time to sell me internet access and he was telling me that it does not work, but in fact it did work). Bar-service is also great, especialy Victor - very frinedly bar-man who makes excellent drinks. Some comments to managment, they should realy expand veriaties of available alcohol, since last year (I stayed there a year ago) it whent down - there is only one type of tequila and definetly not the good quality. Vine is also realy bad. But overall hotel is good condition - very clean and good maintened. You can see wild-life and it seems eco-friendly. Again, beach is very nice especialy for small kids. My family enjoed for second time and we plan to go back again. Read more

Genuine Expedia guest review

The grounds here are beautiful and well maintained. The beach is spectacular, with gently sloping white powder sand to the ocean. There are plenty of padded lounge chairs and thatched umbrellas for shade for everyone at this time of year. We stayed in a garden view room looking out on a beautiful garden area with palm trees, flowers, and very peaceful […] pool area. The food in the buffet was very good for all meals with different themes for dinner daily. One or two specialty reservation restaurants were open each night, the Italian and Brazilian were very good. The staff were all very friendly and helpful throughout the hotel. Read more

Genuine Expedia guest review

One of the best beaches I've ever been to. Hotel needs some work lack of air conditioning in lobby and buffet restaurant . Hard to eat when you're sweating . People are friendly service is good . Would be a great place with some minor maintenance.

Genuine Expedia guest review

this hotel has an excellent beach front one of the best in riviera. food is fair . hotel could us a little update. most people working here are friendly and helpful we have stayed here 3 times. excellent value for the money. they have a good reef to snorkel. they need to bring back kayaks and wind surfers for guest to use. bus to playa 3.00 good price. […] no time share people at this hotel. grab a drink and take a dance lesson with yuri by the beach.snack bar is excellent. everytime we have been here miquel has been our waiter in restuarant and he is great. if you dive go to cozumel it is the best i have ever done in mexico Read more

Genuine Expedia guest review

Hotel needs a little updating. Bar service was excellent, check in counter not friendly or helpfull at all. Compare to other resorts not very much going on at night. Food was good for an all inclusive. The mini bar is not stock with beer only two bottle waters and two pop, if you want beer in your room they only will give you two a day and you do have […] to ask for them. If you want a relaxing vacation with a beautiful beach I wouold recommend the ocean front. Overall we went there to relax. If you are looking to drink and go crazy this is not a place for you. Fernando and Victor who works at the bar made for a pleasant vacation tip them well and they will treat you good. Read more

Genuine Expedia guest review

The hotel is very good in almost every aspect, the only thing that can be better its the drinks since there is only Corona beer and national drinks in the all inclusive, there are some special restaurants that only open for dinner ask the hotel staff for the schedules of each of this restaurants since they have limited capacity , 20-30 persons per round […] and there are 2 up to 3 rounds per dinner , besides this restaurants the buffet is open almost all day and has a very good selection of food. Every day there is a show in the theater and after that the DJ starts the music , if you are looking for real good nightlife you should try going to Playa del Carmen(which is like 20-30 min from the hotel) where there are a lot of bars and nightclubs that open till 6-7 am Read more

Genuine Expedia guest review

Had a very relaxing beautiful vacation!! The beach was perfect, the water was crystal clear! Dont believe all the negative reviews! We stayed in Room #2109 on the first floor! Our patio was 20 feet to the beach! Perfect! Not anything to do right outside the resort but you can take a shuttle bus right across the street to Tulum or really anywhere for […] $3.00. A cab cost $25.00! If you want a beautiful relaxing vacation that doesnt cost alot I would highly recommend Be Live!!! Read more

Genuine Expedia guest review

Everything was good, but we never had a telephone line, which made it difficult to communicate with our other two rooms that went with us. It was harder to coordinate our tours and food hours running up and down the stairs to and from the third floor. Our concern was that they never really cared about the problem. Other than that, the beach was gorgeous, […] and the food and service was excellent. Read more

Genuine Expedia guest review

What to write about a place with which you are connected with such pleasant memories? It is always easier to write about what you do not like and to complain, and so hard to describe what's so amazingly good at this hotel. We did not like it first sight, but then, as often happens in life, sometimes you need time to understand. We had to change our […] room, walk on the coast and to compare with other hotels to adequately appreciate this amazing place. The hotel is not small or large, people are scattered, not dreary solitude.This location is unique among private villas on both sides It's unique coastline, where turtles lay their hundreds of eggs at night, and every 500 meters guards are watching, protecting this endangered species. The hotel staff tried to make our holiday complete. Interesting show programs, no need to go somewhere and pay money to see professional performances featuring Mexican culture, the rituals of the Maya, to hear the sweet voices of mariachi. If you are dance fans, like me, you will love the daily disco on the roof in a snow-white interior with views of the sea and palm trees under the cheerful rhythms of Mexican music. Thank you staff and management of the hotel. I particularly respect the director Miguel all of our requests were granted. Excellent entertainment program, thank you Angel, you are the best, great dance teacher! We had awesome time in a group of 6 women from 24 to 74 years young. We all truly enjoyed this hotel. Recommended! Read more

Genuine Expedia guest review

We just returned from a 7 day/6 night stay at this resort. We got a great deal from hotels.com, and for the price, I feel that we definitely got our money's worth. The rooms were clean and spacious enough, balcony was right on the beach, pools very close to the room. Maids did an excellent job each day straightening up the room. If you're looking for […] multiple expansive pools, this is not the place. It has two small pools and one a bit larger with a swim up bar but there are certainly resorts with larger pools to offer. My only real concern was regarding the food. The non-buffet restaurants were on a rotating schedule, not open every night. They were small and filled up quickly. There was no menu to order from, rather a selection of 3 main courses. The buffet had a decent selection of food choices, but by the 6th day we had grown tired of it. Waiter service is slow. I would recommend this resort if you want a good deal, something quiet and relaxing, and aren't looking for an expansive resort with multiple amenities like some of those in Cancun. Read more

Genuine Hotels.com guest review

Been to cancun and area 10 times. Read all the bad reviews about this hotel but have never let that effect me. Found the hotel to be clean, workers for the most part friendly and eager to please. Girl on the desk when we checked in could have been a little nicer. Other than that everyone went out of their way for you. Read reviews about the workers […] expecting tips. Did not find that at all, I tip for good service so I tipped often here because I thought it was deserved. Pools were very nice but there is a little trouble getting chairs around pool area. Never had a problem getting chairs at the beach. Buffet was not as large a selection as some places but you could always get plenty to eat. In short thought it was a good deal. Read more

Genuine Expedia guest review

This hotel is not for everyone if you are scared of animals like iguanas etc. Don't go , just came back with a family of 6 had a great time. beach the best of the best great for kids we snorkel five steps in the water great coral reef saw stingray , tourte etc. Save money on that ,buffet not so good but not bad restaurants don't try the Asian nasty […] wait to long and go put your reservation at 630 pm gets full fast , drinks with Manuel and fernando the best bartenders they don't water the drinks that's a lie wife got to happy lol they don't ask for tips please tip this people theyk work hard hotel don't let them have a tip jar I will go back with my family Read more

Genuine Expedia guest review

I read negative reviews of this place, but the deal was right so I took a chance and booked. I'm so glad I did. The hotel used to be called Oasis Akumal, and there are still a few remnants of the old name around. My read on the hotel is that it was built to be a very high end hotel. The tilework is gorgeous, the pools and rooms are well designed, and […] the beach is one of the best in the area. There are living corals super close to the shore, and while shore snorkeling we were lucky to witness a huge sea turtle munching on coral, 5 feet away. There's also a Million colorful fish to see, but unfortunatly many sea urchins too (spikey and bad). Bring your own snorkel mask, because the loaner-masks run out quickly. I also recommend water shoes. As an all-inclusive it's fine. The food is fine, drinks are fine--on par with most all-inclusives. If you want local flavor, skip all-inclusives and stay in Playa del Carmen. The hotel staff is great. I think that when the new management took over, they cut a lot of costs. But that doesn't mean the staff working there cuts corners. Don't treat staff people poorly. Thank them and smile. Bring a bunch of dollar bills or ten peso coins and tip when you feel moved to. Never yell at some poor kid, even if you have a complaint. Honey vs vinegar. Pick the ocean view room option if it's available. Room 2307 was amazing, with a vaulted ceiling, and a big balcony with hammock and awesome view. Wifi costs extra, peacocks wander the property, and many of the guests are European and nice. Read more

Genuine Hotels.com guest review

Get the room on the beach. great buffet unlike others I have experienced. PADI needs improvement and they need more bars. Other than that, a great vacation. All staff, friendly and helpful as was everyone outside too. Language barrier can be humorous.

Genuine Expedia guest review

Read a lot of reviews was not sure after I booked my trip if it was the right decision but to my surprise the hotel was very beautiful gorgeous beach. romantic setting. The al a carte resturants expecially the italian was horrible the wait was terrible but the staff were polite and no one harrassed you. the best highlight was the beach beautiful beach […] not rough calm and nice. Entertaintment was ok not great but I would definetly go back. Staff spoke very little english so that was kind of annoying. The rooms were very clean and well air conditioned. Read more

Genuine Expedia guest review

Hotel was really really good. We enjoyed everything there other then the food. Food will fill you up. But you won't crave it. Service was good.

Genuine Expedia guest review

The Be Live Grand Riviera Maya was great. The beach was beautiful with such calm waters. Pools offered great views and swimming. Daily activities were so much fun thanks to Martin! The staff was so accommodating and very friendly, very happy to help you out and offer information. Food was good, although they should have had guacamole every night being […] that you're in Mexico. Room was nice with working A/C to keep you cool and comfortable. Not much of a party atmosphere. I went with 3 other girls for a girls' weekend. Although they have dancing on the rooftop at night, it's more of a family or couples resort. The resort is a bit far from most attractions. It was about 1 hour from Cancun, 45 minutes to Chichen Itza, and 25 minutes to Playa Del Carmen. But if you are looking for a relaxing resort, this is definitely your place to go! We had a great time and would definitely go again. Read more

Genuine Expedia guest review

Quite good hotel, not too big what means not overcrowded (at least in May). It used to be 5 star hotel - but I think it was a couple of years ago - currently it is 3-3,5 star entity. The hotel is truly beach front located with nice beach. Good for people for which the most important things are sun, beach, warm, turquoise water, etc but not sophisticated […] accommodation and service. Generally accommodation and service in this hotel I find adequate for the money paid or even slightly better. Read more

Genuine Expedia guest review

Very nice place, short distance from our room to the pool and the beach, good food. I would go back anytime !

Genuine Expedia guest review

The resort and facility was really nice, but the rooms are well used but were always very clean.

Genuine Expedia guest review

it was good for that money location was perfect,staff was very helpful and friendly hotel needs renovation overall -we had good time!

Genuine Expedia guest review

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Genuine Expedia guest review

For the Price, Totally worth it. Flaws: people wake up a t6:30 just to reserve chairs on the beach in the shade, its weird because who cares that much to do something like that. Also this place can take a couple hours to arrive from the airport. Pros: This place is really nice and beautiful. THe lobby is massive and has a new look, the staff are awesome, […] but get better with pesos, the room was great aswell, upgrade to the oceanfront it is tottally worth it, gardenview would be fine, but if you are on the ground level its a little swampy. I thought the drinks were fine, if it was too weak you ask for a double shot and you are good to go. The food was great too, the buffet is fine for breakfast, but you would want to visit the restaurants. Oriental was tasty, Italian was filling and tasty, Mexican did not have any nachos or fajitas but the food was delicious, and lunch time there's a mexican spot, sushi, and a barbecue, plus the buffet. No nightlife except the disco upstairs, but weak, although we could care less because we were having fun all day long. THe Beach was sublime, walk along the beach for motorised water activities( SO much Fun). LOTS of pools, but the poolbar was my favorite. This is a great "couple" place, for families its good as well, but i dislike seeing kids when im drinking. Its simple, beautiful and cheap, go and have a great time, expect to see a few drunk people, if you cant beat them, join 'em! Had so much fun, would definetely go back! Read more

Genuine Expedia guest review

Cuidar el aspecto de los cuartos muy viejos,y servicios como toallas

Genuine Hotels.com guest review

Es un hermoso hotel ubicado en un lugar maravilloso que sólo necesita algo de mantenimiento. La calidad de su cocina es excelente, la disposición del personal es muy buena pero el servicio tendría que agilizarse.

Genuine Expedia guest review

En general muy buena atencion de todo el personal atento y servicial. Los jardines con dos bellos pavo reales y sin mosquitos. Hay tres albercas y una playa preciosa. Los amaneceres son espectaculares. Excelente relacion calidad precio, con opciones de servicios adicionales como bebidas premium en venta a muy buen precio ya sea por copa o por botella, […] spa, cabañas vip. Una buena opcion para vacaciones de parejas tranquila que deseen estar alejados del ruido de la ciudad Read more

Genuine Expedia guest review

L'albergo e'molto bello, pensato e realizzato per fare quello che fa: l'albergo a 5 stelle. Anche le luci sono studiate e gradevoli. Le stanze spaziose ed eleganti sempre pulite ed in ordine. Due i punti forti: il mare con la barriera a portata e la cucina; noi abbiamo provato il ristorante a buffett,buono ; e gli altri su prenotazione, tranne l'italiano […] naturalmente, e tutti ci sono sembrati ottimi con eccellenza per quello gourmet. Veniamo alle negativita': l'attesa al check-in( 1h), le donne delle pulizie che transitano continuamente con scopa e secchio in ogni luogo anche al buffet, ma sopratutto i camerieri, assolutamenti impreparati e inadeguati per quel tipo di albergo. Ovviamente visto la catena e' pieno di americani ma questo puo' piacere o no. Ultima cosa il prezzo e' un po' elevato, ma noi abbiamo trovato una occasione con sconto del 50%. Read more

Genuine Expedia guest review

Considerando el costo me parace que los beneficios son excelentes. La playa es increíble, el servicio del personal es bueno (aunque no se si se deba a que siempre dimos propina), la habitación es cómoda y las instalaciones en general están en buen estado. Si buscas un servicio bueno, comida aceptable e instalaciones OK para disfrutar de todas las atracciones […] del área, este es tu hotel. Si buscas un servicio 5 estrellas para pasar una semana descansando, tal vez quieras buscar otro Hotel por el doble de precio. Read more

Genuine Expedia guest review