Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Frutas y Flores - This restaurant specializes in international cuisine.
Room service is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness facility.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Good hotel for business"
Room was quite nice for this area and the city, good bedding, nice bathroom. Amenities are ok, could be better though. Restaurant in the hotel is convenient, food is ok. Stuff is polite.Genuine Expedia guest review
"Not a good deal"
This Hotel is a Classic building, it´s decoration is very old style but not warm. The lack of services and specially complementary services makes this hotel too expensive for its offering.Genuine Expedia guest review
"Good, but very old!"
Very Old Hotel! Rooms and service Ok, However, it is very old!Genuine Expedia guest review
"Better hotels in the area"
I was surprised at the lack of money they spent to maintain this hotel. The entrance of the hotel needs much to be desired. It could easily stand to be powerwashed from the outside. The lobby was scantly furnished. It felt like you were in a 2 to 3 star hotel. The corridors of the hotel were not air-conditioned. The rooms were comfortable and clean […] but the shower tile work needed some aesthetic improvement. Overall I would not recommend this hotel as for the same amount per night, adjacent Fiesta Americana Hotel is a much more luxurious hotel. Read moreGenuine Expedia guest review
"Bizarre service and hotel policies"
This is a nice hotel, in a great location, right next to the other big, popular hotels of Merida: the Hyatt, Holiday Inn, and Fiesta Americana. It is nice, the rooms are generous, and are probably the nicest of the bunch. The strange thing about the hotel is their bizarre policy of pre-charging your credit card for potential expenses. In our case this […] was going to be a large sum of money and it just seemed so bizarre we said no. Afterwards that meant that for any services consumed, they needed to be paid immediately. So laundry wasn't delivered while we were out because we had to pay cash to the delivery boy for it. Same for our room service order--had to be paid on the spot. Afterwards the reception told me that it was because they have a problem with people leaving the hotel without paying. Very strange. The other strange thing is that the front desk staff is not empowered to sell rooms. Rather, they will tell you to book online (and therefore the group is losing commission) because they can only book the high RACK rate, and not even add a night to a stay that you have--they tell you to go and book it online! It is too bad that there is this corporate policy driven process weirdness as otherwise this would be one of the nicest hotels in Merida. Read moreGenuine Hotels.com guest review
"Falta supervisión en cuartos"
Bastante REgularGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Sabanas manchadas"
El hotel esta siendo remodelado y hay un olor a solvente en todo el lobby, las sabanas estaban manchadas.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Estadio Presidente Intercontinental Merida"
Se sale el agua de la regadera, instalaciones se ven un poco viejas. Estacionamiento con muy mal olor ( a drenaje) Alberca con agua muy fríaGenuine Expedia guest review
"Intercontinental Merida"
Necesita mejoras al respecto de las puertas de entrada....puertas automaticas de baja calidad y diseno muy raro....Genuine Hotels.com guest review
Me decepciono mucho el hotel, tratandose de la cadena que es. Tuvimos un problema con el lavabo en nuestro baño y cuando lo reportamos, la persona de recepcion nos dijo que nos teniamos que quedar ahi para que lo arreglaran? Pedimos una pizza ( servicio a cuartos) MALISIMA! Le falta mantenimiento al hotelGenuine Hotels.com guest review
Tiene algunos aspectos que modernizar todavía posee equipo ya muy desgastado. En términos generales aceptable.Genuine Hotels.com guest review
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