4.5
out of 5
Excellent
(235 reviews)
(Neighborhood average
3.9)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
Even though we checked-in early, the staff made all the amenities available to us right away and stowed our luggage until the room was ready. We were... given our all-inclusive bracelets and we free to use their hospitality rooms for changing and showers. The facilities were well kept and new looking. The service we received was phenomenal, staff would wait on you when you sat on any of the beach chairs (on the beach or pool side), room service was included, and the waiters at the restaurants always tended to you. I traveled here during Spring Break, and although the bars got busy, they never got frustrated or tired. The Omni is located in a great location, five minutes from downtown. Def. recommend Omni Hotel in Cancun. Reviewed by a Hotels.com guest on Mar 26, 2011
