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Rooms

	Adults	Children
Room 1:	Number of adults in Room 0	Number of children in Room 1

Paradisus Cancun All Inclusive Resort formerly Gran Melia

4 stars

Boulevard Kukulkan Km 16.5, Cancun, 77500 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

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Image of Paradisus Cancun All Inclusive Resort formerly Gran Melia, Cancun

4.2 out of 5 Excellent (701 reviews)

(Neighborhood average 3.9)
Hotels.com Guest Rating

The stay at the Gran Melia Cancun was one of our best travel destinations ever because of the outstanding customer service and value. We had wonderful... food from the Hotels Restaurants with service that is very hard to find in the tough economy. The hotel was fully staffed to ensure the guests had prompt and pleasant service. We were so impressed that we have planned our next get away with this Company. by Michael S from California on 12/16/11

Overview

Beachfront resort with dining, pools, spa, & golf
Located in Cancun's Hotel Zone, within 5min. from the city's premier shopping centers, 15min. from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. Exquisite guest accommodations and inspiring vistas provide an unforgettable setting for classic, superlative comfort. Cancún´s most shopping and entertainment centers are are just five minutes away, while spectacular downtown Cancún is just a 20-minute drive.

All-Inclusive Resort with Culinary Experience
Spacious guest suites featuring private balcony, and facing the sea or the lagoon. Four swimming pools including 1 children’s pool, endless activities and outstanding service await you in this stunning resort.

Take your senses on a culinary tour through our 9 dining venues and enjoy magnificent creations from our chefs. All the restaurants and bars offer an extensive wine list and unlimited premium brand drinks.

Elegance,Comfort,Luxury for Families,Royal Service
Room and suites that combine irresistible, dynamic features with a contemporary interior design. Stunning, breathtaking views of the sunset and sunrise. Deep ambers, magentas and indigoes paint the sky and invite admiration from your private terrace. Ample spaces combine with fine details and a lavish lifestyle to be enjoyed only by the privileged. We guarantee maximum guest relaxation, not only thanks to the tranquility of our rooms, also to the special care and attention.

Enter dates to check prices

Hotel Info: ‎1-866-539-8117‎

from $203

Check in

Check out

Nights

1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0 age 18+	Number of children in Room 1 0-17

Family Concierge Luxury Ocean View Junior Suite

Family Concierge One Bedroom Suite Ocean view

Royal Service Deluxe lagoon view junior suite

Family concierge luxury lagoon view jr. suite

Family Concierge One Bedroom Suite Lagoon view

Royal Service One Bedroom suite lagoon view

Royal Service Luxury Lagoon View Junior Suite

Royal Service Luxury Ocean view Junior Suite

Royal Service deluxe ocean view jr.suite

Royal Service one bedroom suite ocean view

Deluxe Lagoon View Junior suite

Deluxe Ocean View Junior Suite

At a glance

Key facts

Hotel size

This hotel has 668 rooms

Arriving/leaving

Check-in time starts at 3 PM
Check-out time is noon
Express check-in/out

Required at check in

Minimum check-in age is 18

Travelling with others

Children

Children (4 years old and younger) stay free †

Babysitting/childcare *

Free children's club

Pets

No pets or service animals allowed

Extra people

Charges may apply, see hotel policy below

Internet

WiFi and wired Internet access in public areas *

WiFi in rooms *

Transport

Parking

Free outdoor parking

Free valet parking

Secure parking

See hotels on a map

Other information

All-inclusive

*/† The hotel charges extra for these services or facilities

Policies

All guests staying in hotel guestrooms must be registered with the hotel.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Air conditioning is available for an extra charge

Cribs/Infant beds are available for an extra charge

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Surcharges for bottled wine

Activities and facilities/equipment
Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Bingo
Dancing
Language
Water aerobics

Kids' club

Supervised activities for children between 1 and 17 years old

Entertainment

Onsite live performances

Not included

Airport transfers
Laundry/dry cleaning services
Motorized water sports
Activities and services offered by independent operators

Spa

YHI SPA & FITNESS CENTEREnjoy an exclusive spa vacation at YHI Spa in Paradisus Cancun. YHI Spa is a soft and sensual refuge of designer treatments and alchemic vibes. Revitalize the body and mind with this bold collection of ritualistic relaxation therapies and remedies that stem from a distinguished lineage of YHI Spa tradition.A sanctuary of soothing aromas, the calming touch and maneuverability of skillful hands—the YHI Spa is infused with countless relaxing elements and agents to make your experience a pleasure for each of the five senses.Premier and innovative spa treatments have been carefully selected, assimilating only the most prestigious products to the wellness industry. YHI Spa sets the bar for luxury Spas in Cancun.The Gym is only for adults over 18 years old.Ix Chel Signature CollectionThe spa rituals of the Ix Chel Signature Collection honor the goddess's values of renovation (CHAC), abundance (KAN), transformation (ZAC), and growth (YAX). The Ix Chel Signature Collection includes exfoliations, replenishing massages, detoxifying and healing wraps, hydrotherapies that incorporate organic herbs, as well as fruits, flowers and elements known for their ethno-botanical healing, nutritive, and sacred properties.The YHI Spa imparts absolute relaxation through:• A personalized reception area and relaxation zone with soft lighting.• A spa pool with water rituals. Jet streams are directed towards specific areas of the body for complete serenity.• Stone Rituals: Volcanic stones are strategically placed along the body to unify mind and body.• Spa Studio: Yoga classes, Pilates, and much more.• Gym with Life Fitness equipment, personal trainers, sauna and steam room where natural fragrances such as rosemary, eucalyptus and thyme will sooth your spirit. YHI Moves is a personalized one-on-one wellness program. Our experienced personal trainers will assess your needs, develop a custom exercise movement therapy and teach you in individual or group sessions.• Beauty salon that specializes in manicures, pedicures, and hair treatments.• An Eco-Spa that is based on the 4 elements of nature and has 5 Balinese massage cabins where you can enjoy a variety of body treatments.

Dining

Naos - This buffet restaurant overlooks the ocean and pool. Open 24 hours.
Market Grill - Overlooking the ocean and pool, this diner serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Mole and Tacos - Overlooking the ocean and pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Tempo byMartinBerasategui - This restaurant serves dinner only. Reservations are required.
Bana - This restaurant specializes in sushi and serves dinner only. Reservations are required.

Beach

Relax on the white sand private beach with sun loungers and beach umbrellas, and order a refreshing drink from the beachside bar.

Pool

You can enjoy a swim in the 4 outdoor pools and relax in the pool cabanas and spa tub. Cold drinks are served at the poolside and swim-up bars.

Recreation

In the hotel

Stay connected	Wireless Internet access - surcharge Wired (high-speed) Internet access - surcharge
Taking the kids?	Children's club (free) In-room childcare (surcharge) Supervised childcare/activities
Food and drink	5 bars/lounges Coffee shop/café Snack bar/deli Beach bar Swim-up bar Poolside bar Free reception
Things to do	On private beach Beach sun loungers Number of outdoor pools - 4 Swimming pool - children's Health club Golf course on site Outdoor tennis court Spa tub Steam room Nightclub Marina on site Beach umbrellas Pool cabanas (surcharge) Tennis on site Sauna Beach towels Swim-up bar Arcade/game room Pool table
Working away	Number of meeting/conference rooms - 21 Multiple large conference rooms Multiple small meeting rooms Meeting facilities size (feet) - 24692 Meeting facilities size (meters) - 2294 Audiovisual equipment Business services Translation services Conference center
Services	24-hour front desk Concierge desk Currency exchange Tour assistance Tours/ticket assistance Dry cleaning/laundry service Hair salon Complimentary newspapers in lobby Luggage storage Shoe shine Event catering Wedding services
Facilities	Number of buildings/towers - 5 Year Built 1990 Elevator/lift Air-conditioned public areas ATM/banking Ballroom(s) Banquet facilities

In the room

Home comforts	Climate control Air conditioning Minibar Coffee/tea maker Iron/ironing board
Sleep well	Blackout drapes/curtains Turndown service Sofa bed Wake-up calls
Views and things	Ocean view Lake view Patio
Freshen up	Private bathroom Shower/tub combination Rainfall showerhead Bidet Complimentary toiletries Hair dryer Makeup/shaving mirror
Be entertained	32-inch LCD TV Pay movies Satellite TV channels
Stay connected	Voice mail Wireless Internet access (surcharge) Direct-dial phone Bathroom phone
Hungry?	Complimentary bottled water
Other stuff	Daily housekeeping In-room safe (laptop compatible) Window opens Electronic/magnetic keys

Paradisus Cancun All Inclusive Resort formerly Gran Melia’s small print

Policies

All guests staying in hotel guestrooms must be registered with the hotel.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Air conditioning is available for an extra charge

Cribs/Infant beds are available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

21.083992, -86.773131

Hotel coordinates:

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Map

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All hotels in Cancun, Mexico

Area map

Paradisus Cancun All Inclusive Resort formerly Gran Melia Cancun Hotel Zone

A short guide to Cancun Hotel Zone

The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.

see all hotels in Cancun

Nearby Activities & Points of Interest

Less than 0.5 miles

Aquaworld - 200 yards
Playa Ballenas - 900 yards

0.50 - 1.0 mi

Cancun Hotel Zone - 1400 yards

1.0 - 3.0 mi

Avenida Kukulkan - 1.1 miles
Playa Delfines - 1.2 miles
Luxury Avenue - 1.2 miles
Hilton Cancun Golf Course - 1.4 miles
Playa Marlin - 1.5 miles
Playa Delfines - 1.6 miles
El Rey Ruins (Zona Arqueologica El Rey) - 1.6 miles

3.0+ mi

Cancun Intl. Airport (CUN) - 7.2 miles
Isla Mujeres Airport (ISJ) - 12 miles
Playa Del Carmen Airport (PCM) - 38 miles
Cozumel Intl. Airport (CZM) - 41 miles

All hotels in Cancun, Mexico

Reviews

All (701)
Business (15)
Romance (52)
Family (42)
Friends (17)
Other (575)

4.6 / 5

Outstanding

Score breakdown (from 17 reviews)

5.0

(11)
4.0

(6)
3.0

(0)
2.0

(0)
1.0

(0)

Average rating for:

Cleanliness
4.9
Service
4.5
Comfort
4.9
Condition
4.7

Reviews: Overall

Paradisus Cancun All Inclusive Resort formerly Gran Melia

4.0 / 5

Excellent

Cleanliness
5.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

3 night trip with friends in Feb 2013

A Traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

4.0 / 5

Excellent

Cleanliness
5.0
Service
1.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip with friends in Jul 2012

A Traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Fit for Royalty"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

The stay at the Gran Melia Cancun was one of our best travel destinations ever because of the outstanding customer service and value. We had wonderful food from the Hotels Restaurants with service that is very hard to find in the tough economy. The hotel was fully staffed to ensure the guests had prompt and pleasant service. We were so impressed that […] we have planned our next get away with this Company. Read more

Genuine Hotels.com guest review

3 night trip with friends in Dec 2011

Michael S

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Gran Meliá Cancún"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

I absolutely loved the Gran Meliá in Cancun. I was most impressed with the hospitality and friendliness of its knowledgeable and helpful staff. The rooms were comfortable and the overall decor, elegant. The overall architecture of the hotel - beautiful! I love how the hotel's architecture is inspired by Mayan culture. I will be back!

Genuine Hotels.com guest review

3 night trip with friends in Nov 2011

CI traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Gran melia cancun"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Very good hotel, the service is prety good and the location is comfortable

Genuine Hotels.com guest review

2 night trip with friends in May 2011

A Traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

6 night trip with friends in Apr 2011

A Traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Red Level at Gran Melia Cancun"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Our Pyramid 5 one bedroom suite was beautiful; it offers a killer view of the beach and the "LEVEL" pool & cabanas, away from the more family oriented main towers. Totally tranquil and relaxing! The "LEVEL" includes "continental breakfast"... but since when does 'continental breakfast' mean eggs, meats, cheeses, sliced and whole fresh fruits, espresso […] drinks, etc? C'mon! "Continental" means a plastic wrapped hard roll, maybe some butter, and weak coffee! Gran Melia really turned it out... breakfast was delicious! Also included is an evening cocktail service with hors d'oeuvres (they offered sushi, a mediterranean mezes platter, petits-four, plus a wide variety of liquors, wine and champagne) which was a great way to lead in to dinner at their excellent Ku-nah Mexican restaurant. Seems every staff person, whether it be the pool concierge or the bell staff or the LEVEL Lounge service staff, were each genuinely welcoming and gracious, making sure we were cared for at every turn. There exists a very warm, pleasant spirit at this hotel... that's what makes me want to come back. Read more

Genuine Hotels.com guest review

2 night trip with friends in Jan 2011

Niel M

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Excellent! Nuff said!"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

I really had no idea what to expect here, since Gran Malia is not one of the usual Marriott, Hilton, etc. chains that American gringos are used to. But I was pleasantly surprised. Great service! Everyone was friendly to a fault. Excellent beach-front area and well kept pools. No complaints.

Genuine Hotels.com guest review

3 night trip with friends in Aug 2010

A Traveller

The following English reviews were posted by Hotels.com guests from other countries

Paradisus Cancun All Inclusive Resort formerly Gran Melia

4.0 / 5

Excellent

"Not a great place for Seniors"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
3.0

The hotel was lovely, the staff friendly and the overall ambiance was great, but not a place to take senior citizens. I was travelling with my active 83 year old mother, but the 66 staird to walk up to the lobby from the golf course, and the large about of steps to get to the pool or beach became very difficult, with my mother having to stop numerous […] times to rest.In addition, the hotel is so large and spread out that unless you are staying in the main complex, the walk to the pool, beach or lobby is extremely long. Read more

Genuine Hotels.com guest review

7 night trip with friends in Oct 2012

Pam

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Would definitely stay here again"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Amazing facilities, great value for money, incredibly friendly and helpful staff. The only minor thing was that it wasn't within walking distance of the places we had dinner and went out, but the bus stop right outside was so easy and so cheap it really wasn't an issue at all.

Genuine Hotels.com guest review

7 night trip with friends in May 2012

A Traveller

The following reviews were posted by Hotels.com guests from other countries

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"excelente ubicación"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
4.0

muy cómodo y han remodelado recientemente

Genuine Hotels.com guest review

Trip with friends

Oct 3, 2012

MOrtiz

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Amazing Place!"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Me encantó todo el lujo del hotel. Habitación con vista al mar, espectacular. Comida riquisima, hotel decorado muy hermoso.

Genuine Hotels.com guest review

1 night trip with friends in May 2012

A Traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip with friends in May 2012

A Traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

5.0 / 5

Outstanding

"Hotel gran melia"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Me encanto el hotel y las atenciones lo único es que los alimentos en la alberca no son nada buenos

Genuine Hotels.com guest review

5 night trip with friends in Jul 2011

Arturo Mo

Paradisus Cancun All Inclusive Resort formerly Gran Melia

4.0 / 5

Excellent

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
5.0

Hotel muito bonito, fácil acesso aos shopping, bares e restaurantes. Bom atendimento e limpeza.

Genuine Hotels.com guest review

8 night trip with friends in Apr 2011

Chris

Paradisus Cancun All Inclusive Resort formerly Gran Melia

4.0 / 5

Excellent

Cleanliness
4.0
Service
3.0
Comfort
5.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

7 night trip with friends in Nov 2010

A Traveller

Paradisus Cancun All Inclusive Resort formerly Gran Melia

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip with friends in May 2010

A Traveller

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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Rooms

	Adults	Children
	age 18+	0-17
Room 1:

Paradisus Cancun All Inclusive Resort formerly Gran Melia

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Overview

Enter dates to check prices

Family Concierge Luxury Ocean View Junior Suite

Family Concierge One Bedroom Suite Ocean view

Royal Service Deluxe lagoon view junior suite

Family concierge luxury lagoon view jr. suite

Family Concierge One Bedroom Suite Lagoon view

Royal Service One Bedroom suite lagoon view

Royal Service Luxury Lagoon View Junior Suite

Royal Service Luxury Ocean view Junior Suite

Royal Service deluxe ocean view jr.suite

Royal Service one bedroom suite ocean view

Deluxe Lagoon View Junior suite

Deluxe Ocean View Junior Suite

At a glance

Key facts

Hotel size

Arriving/leaving

Required at check in

Travelling with others

Children

Pets

Extra people

Internet

Transport

Parking

Other information

Policies

Optional extras

Special features

All inclusive

Spa

Dining

Beach

Pool

Recreation

On Site

In the hotel

In the room

Paradisus Cancun All Inclusive Resort formerly Gran Melia’s small print

Policies

Optional extras

Street map

Legend

This hotel does not match the following selections

Genuine reviews

Why book with us?

Our loyalty program

Map

Area map

A short guide to Cancun Hotel Zone

Nearby Activities & Points of Interest

Less than 0.5 miles

0.50 - 1.0 mi

1.0 - 3.0 mi

3.0+ mi

Score breakdown (from 17 reviews)

Average rating for:

Cleanliness

Service

Comfort

Condition

Reviews: Overall

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service