Paradisus Cancun All Inclusive Resort formerly Gran Melia

Wonderfully constructed facility with superb view and conveniently located. Food and beverage quality and service excellent. Had trouble adjusting A/C to comfortable level. Front desk check-in, information, and check-out processes were very slow although the personnel were courteous and tried their best to be helpful. Safety deposit box didn't work […] when we checked in and we were without running water in our room until 7:45 AM one day. Food room service was excellent. Room was well equipped and maid did excellent job of keeping it clean. Read more

Genuine Expedia guest review

This was our 2nd stay in 2 years. Did not like some of the Paradisus' improvements. More restaurants but the food was not as good as before. Missed the old TEMPO restaurant. Now it only has a 7 course tasing menu for a $45 per person charge. Hope they change to ala carte menu. Missed the huge lobster tails we used to order there for add'l charge. Really […] missed the La Palapa restaurant for lunch. Now it's just for the Vacation Club members & was closed when we were there. New Taco restaurant was terrific & authentic. Entertainment was so so. The guy & girl who sang in Bana restaurant on Fri. nite were wonderful. The new shower systems are awful. You can't fill the tub with water from the faucet, so you can never take even a sponge bath. There's a round showerhead directly above in the ceiling and then you have a hand sprayer to spray your body. We didn't have any hot water the first 4 days and after that it was intermittent. They said it affected the whole hotel and that they were working on it. If you had small children it would be difficult to bathe them. Having said that, the staff and employees are wonderful, they go out of their way to help you & always with a smile. The lobby and lobby bar are gorgeous and the beach & pools are lovely. The rooms are kept very clean as is the well equipped work out room. Didn't use the spa, but it looked inviting. I'm sure Paradisus will work out any problems with time. Read more

Genuine Expedia guest review

We read a lot of reviews, some of which had us worried. It turned out that all worries were unnecessary. Check in and check outs were fast. Food was very good to great. Room and insides of the resort were great for our little one to play in, even if weather was not great. I think Paradisus is getting this hotel right.

Genuine Expedia guest review

ask about the 'Mas' carde at check in since it gives buy one get one free for breakfast daily which would normally cost $22.oo per person. go on a tour of the timeshare which is 90 minutes since they will give 50% off massage, a voucher for check out toward your meals, and other things. it is only 90 minutes. the 'royal service' is really nice so inquire […] for room upgrade at check in since it makes the difference!! Read more

Genuine Expedia guest review

staff was super nice and helpful. From the day we checked in we were made to feel important. staff was very nice to our kids.Everyone greeted you with a smile.the staff were very concerned of our needs. The hotel is very well kept. There is plenty of staff available to help our every need. The next time we take a vacation we will be staying at the  […] paradisus Read more

Genuine Expedia guest review

The hotel definitely caters to families -- there were lots of folks with younger kids there, so if you prefer a more adult experience without screaming children, you might want to stay elsewhere. Overall, the hotel was clean and comfortable, but there seemed to be a lot of confusion among staff about amenities provided (such as which restaurants were […] open on a given day and what they served -- this might have been due to the change over from Gran Melia to Paradisus, but I am not sure. Service around the pools and beach was pretty good and the smaller palapas were free, but the larger cabanna style areas were only available at a higher fee. A lot of the activities that are included (such as windsurfing, kayaking, etc) are only available as specific times so in order to take advantage of them, you have to schedule around the hotel, rather than having it adjust to your needs. Read more

Genuine Expedia guest review

The hotel was beautiful, however the check in process takes entirely way too long. We travelled with others and were all over the hotel. Someone was already checked into a room that one of our friends were given so we had to go back and start all over again. The service started off great and then went downhill after that. Reservations were a pain to […] make no one seemed to know the correct way to do this. The only thing that saved us was the bartenders at the pool bar who were amazing. All in all very disappointing, beautiful property but service needs work!! Read more

Genuine Expedia guest review

Great Hotel and Location. Staff and service was great. Good gym also.

Genuine Expedia guest review

We had a relaxing stay. The hotel is in the hotel zone, with the bus route to town right in front. It is right on the beach, with a great pool, and had plenty of activities on site, as well as people to help plan excursions if you want to do that. The club downstairs sounded good, though we didn't go. Also saw families here.

Genuine Expedia guest review

Experience was pleasant with friendly staff. Good location and beautiful beaches.

Genuine Expedia guest review

We went here for our honeymoon and loved it. The staff here is incredible. Very hospitable and generous- they generally want to help you have the best experience. Many great restaurants in the hotel- make sure you make reservations for dinner in advance. Great service. Lots of families and kids at the hotel- can be good or bad depending on your preference. […] Right on the beach and close to the airport. Close to a large shopping center and many restaurants outside the hotel. Read more

Genuine Expedia guest review

Do NOT stay at Paradisus. 5 star price for 1 star service. Food sucks.

Genuine Expedia guest review

This is by far one of the worst hotels I have stayed in. To start, we had to wait 20 minutes in line to check in, then told we had to wait three hours for our room, then had to have our room switched three times. The third room wasn't that much better than the first two, but we were just tired and not caring at that point. One side of the room was lined […] with 4 random tables that had no real purpose and a couch that was positioned in a way that you could only sit on half of it - it was as if our room was a storage room for leftover furniture. The bathroom flooded during showers and baths. The entire decor of the room looked (and smelled) like it was from 1985. Then there is the food ... I actually think this is the first time I lost weight on vacation. Literally inedible. And that's if you can even GET into a restaurant to eat. We made reservations on several occasions (this is requirement for all but one restaurant for dinner) and each time they didn't have our reservation - even though we had confirmation codes, and were turned away without even an attempt to be accommodated. And here is the thing - cleanliness, decor, even bad food I can live with ... but the service was horrid. Everyone is extremely rude and unaccomodating - i.e. if I can't check into my room for 3 hours, say you are sorry and you'll do everything you can to expedite the process (with a smile) and I am happy - even if I can't check in for 3 hours. Overall ... AWFUL experience. Read more

Genuine Expedia guest review

I got the resort coupon and some of them was not applicable for family, but I was stayed with my wife and kids. We did not receive towel card, which should be given by hotel staff and was necessary for getting towel in the pool, at the chacking in. We requested the restaurant list when we cheched in, but they did not provided it at that time. I requested […] some time later again, then they gave it. We had a dinner at the seafood restaurant in the hotel. There was a salad and soup bar, but we were not aware of it because nobady told it to us. These were not confortable on hotel service for us. Read more

Genuine Expedia guest review

Great value for the quality of the hotel. Nice room and FANTASTIC shower!!! The hotel is very well kept and the staff is friendly. Will go back!

Genuine Expedia guest review

I have stayed here for my forth time. Very nice place.

Genuine Expedia guest review

Our family of 13 stayed at Gran Melia for 6 days. We had an incredible experience. The people were pleasant and always wanting to please us. They greeted us with big smiles. The rooms were clean, the food was fabulous and the view was incredible. The only complained that we had was the availability of chairs on the beach and around the pool. There needs […] to be more chairs for guests. Otherwise we had an awesome time and will return to this resort for sure! Read more

Genuine Expedia guest review

This was the most delightful hotel/resort experience I've had and I've been to some elegant resorts. All the staff were friendly, helpful, pleasant and seemed to be happy in their work. They all went out of their way to make our stay as happily memorable as possible. The pyramidal architecture was enhanced by the lovely gardens, fountain and living […] curtain of philodendron vines. The beach was clean and the turquoise water was gorgeous, although the surf was too rough for swimming. A pool was provided for safe swimming. Our room and deck gave a good view of the ocean across the street. Food at the daily buffet was abundantly varied and delicious. We did not try the other restaurants in the hotel since we liked the choices at the buffet and the bright interior with the ocean view. Both my roommate/ travel companion and I would love to return someday. She does not have a computer so I am writing for both of us. Two from Prescott and Flagstaff, Arizona. Read more

Genuine Expedia guest review

My girlfriend and I spent last 6 days here and it was a very pleasant experience. I would like say more, but one has to be here to really see the beauty and feel the joy and total relaxation.

Genuine Expedia guest review

I stayed at this hotel over Christmas with my boyfriend. There is no loud construction like the other reviews have said, so don't worry. I think we came at a time when the hotel was not crowded at all so it was great. The rooms had a safe where we could lock away our tablets and passports. Guest service was great about answering our questions - but […] we did exchange $90 in USD into pesos and they charged us $12 for it. The buffet restaurant (Naos) was not the greatest. We ended up finding things we liked (fruit, cereal, bread), but overall it was all pretty bad. The only restaurant we did eat at inside the hotel was Blue Agave which was great! Get the Alambre! We did the all-inclusive so all of the food and drinks were free. We were by the pool in the afternoon and they serve nachos and hot dogs and hamburgers outside. The pool and the beach are both amazing - no complaints there. Some of the other reviews have talked about loud music, and we did get some of this. In the main pyramid they put on shows from 7pm - 8pm and the music is super loud, but I mean...I doubt many people are trying to sleep that early - we didn't mind it. Everyone in the staff was super friendly when we had questions. Make sure you get an ocean view room - we got a lagoon view and it is really just a view of the front yard area of the hotel which was not as exciting. Overall we had a great experience here. I'd definitely go back! Read more

Genuine Expedia guest review

We had lots of problem with food. Since we don't eat meat. We didn't have much of a verity. We make request only to get turned down. Also, not enough trademill and other equipments for 750 room property. Also, lot of noise do to some sort of renovation going on above our room and outside. We didn't get bang for our buck.

Genuine Expedia guest review

Hotel has a lot of potential but not quite there yet. We had stayed at the paradissus palma real in punta cana and it was night and day from this one. The paradissus cancun is not as family friendly, especially when it comes to restaurants and activies. also there were not many night shows at the hotel. They keep hotel very clean and family concierge […] is a nice perk for young families. They should try to model this hotel after the one in palma real. Read more

Genuine Expedia guest review

Hotel: The beach and facilities were great. The room is not huge, but it was ok. The bed was meh- they could upgrade their beds, but it wasn't terrible. The buffet is great, and it's open almost all day (6am-11pm) with 1 hour gaps between meals. The food at the buffet is great (delicious and healthy). They had 4 restaurants where you need a reservation. […] The reservation system works part time. The food at the restaurants are ok, but buffet is probably at the same level of quality, so why wait for service when you can grab your plate and pick whatever you want. People: They are great. They smile, greet you, try to help in whatever way they can. We traveled with a baby, and had special requests - and they never turned us down. Special note to "People": Timeshares! Everyone will try to sell you timeshares. "Hey we have free tickets to the dolphin show" "We can give you discounted tours - just come to our welcome breakfast tomorrow" Don't fall for it. You'll spend some of your valuable vacation time with a presentation, and if you fall for it, you might regret it. Special note to "tours": We wanted to see the Mayan ruins, and we decided to rent a car. When you go with a tour bus, you stop at multiple hotels and some souvenir shops (from what I read elsewhere). Also with a baby we wanted to be flexible. We went to Chichen Itza as early as possible, and toured at our discretion. (note: Mexican traffic can be hard for some, I was seasoned driver from Istanbul, so I survived) Read more

Genuine Expedia guest review

Great trip Hotel was very nice. No compliants at all. Staff friendly.

Genuine Expedia guest review

Excellent hotel, great customer services

Genuine Hotels.com guest review

My wife and I stayed here for 3 nights in early November. e enjoyed ur stay. Get an ocean view if you can afford it, great views from the balcony! Very nice barhroom, shower and tub. They are remodeling the lobby area and it will be real nice when done.The beach was nice but the water rough. You can take the city bus to the downtown beaches behind Coco […] Bongo where the water is nicer. The minuses: The place is becoming all-inclusive. They tried to sell us a meal plan for $75.00 per day, save your money and go out to eat someplace else. Drinks at the pool are expensive, go to the OXO store and get your own booze. Read more

Genuine Expedia guest review

Everything was perfect, the only problem was that we stayed at the hotel while it was being renovated. Not to much noise... but there was a lot of people working around so it was difficult to be relax while walking or eating at the restaurants inside the hotel.

Genuine Expedia guest review

Beautiful hotel. The service was superb, the staff treated us like royalty. We were weary of the "all included" bit at the beginning, but everything was really included. We were there 5 days and did not spent one extra dollar! The only complaint was that there was some construction in progress at the time, but it should be finished in a few days (it […] will be even more gorgeous when done. The hot water in the shower could have been hoter but that is knit picking. The food was great, and the beach, the ocean, and vistas were something else. The staff were incredibly helpful and friendly. Read more

Genuine Expedia guest review

Pros : 1. The staff is very friendly. The people are nice...infact very very nice ! 2. The view from the ocean view is amazing. Try and get an ocean room with a jacuzzi. avoid the lagoon view, very boring view. Cons : The food is ok. The have a few restaurants but the only one available for lunch for the all inclusive package is the one that has a […] buffet. The pool is not heated. It can get pretty cold. The hotel looks like a contruction zone. Read more

Genuine Expedia guest review

The overall experience was excellent. The quality of the service was just right. The food selection was a weak but overall above average

Genuine Expedia guest review

Hotel is just being upgraded and there was some renovation going on when we were there which is why there was a 3 rating for the condition of the hotel. I would expect to give it a 4+ when its complete.

Genuine Expedia guest review

Selected this hotel for 2 nights as it popped up in All-Inclusive list, 4 star, top of low to high price selection. Read reviews and learned that construction in progress. Thought may be lower rates due to construction. Upon arrival learned that my booking is for European plan and it is not All-Inclusive. Showed them my print out but they didn't agree. […] Called Hotels.com from the property location and the customer service rep agreed with me that it is all inclusive. Put me on hold and told me that it is NOT all-inclusive. Asked then why is it popping up in All-Inclusive, no answer. Paid double the price for all inclusive as cancellation would cost at least one night. Hotel agreed to refund the rest of the nights. Other than price issue, very beautiful hotel and excellent service. Read more

Genuine Hotels.com guest review

nice and comfi need more nightlife, Missing entertainment,

Genuine Expedia guest review

It's a beautify hotel, great staff, and gorgeous beach. It would be better if there was no construction all around during our stay.

Genuine Hotels.com guest review

We just came back from an wonderful stay at Paradissus. Family concierge there was outstanding. Our 4yr old son was a VIP and he/we loved all the personal attention (from Johannes, Karla, etc) he got. Thanks folks!

Genuine Expedia guest review

Amazing rooms, excellent service. The hotel uses purified water throughout, even tap water is purified. So when you brush your teeth, there is no risk of stomach bug. We loved it and definitely would choose this hotel again. Restaurants on the premises are delicious, especially, Tempo. I enjoyed working out in their gym. They also offer sport classes […] every day. The use of the gym facility and classes is at no cost!!!! Gym is very clean, neat and new. Read more

Genuine Expedia guest review

The hotel was undergoing major renovation during my stay. The name change from Grand Melia Cancun to Paradissus brought the new all inclusive concept with it. All restaurants needed to be made bigger to accommodate the additional eaters. These renovations lasted from 9-5 every day, with sawing drilling, hammering during that time inside and outside […] of the hotel. When its done I'm sure it is a nice place to stay, the food is good and the staff very friendly. But I do not recommend this hotel until after the renovations are done, whi h seem to last until end of 2012. Read more

Genuine Expedia guest review

I was impressed for tue quality of details, the staff, the cleanliness, the service, everithing.

Genuine Expedia guest review

Worst hotel i ever been. Staff very unpolite. I don not recommend no one to go there after this experience with the hotel and staff

Genuine Expedia guest review

This is the 2nd time I have stayed at Gran Melia. For me service is everything and they are great. The down side was that the hotel was undergoing maintenance but other than that all was good. The staff is always very helpful and provide information on all that one might need regarding were to eat or were to go if you wanted to go out of the resort. […] Had a great time!! Read more

Genuine Expedia guest review

This hotel was sold as a 4 star but was undergoing signification renovation with power tools and hammering from 7am until 8pm every day of my 7 night stay. I would not have selected this hotel if I had been informed of this. Staff was unresponsive. Tool many requests to get issues resolved, i.e. missing standard items in room or minibar not fully stocked. […] Entire resort only took pesos which was a pain. Package through expedia was sold with $200 room credit but was actually a coupon book full of expired coupons for on and off site locations. Be advised that this hotel will be going 100% all inclusive Nov 2012 and changing name to Paradisus Cancun. Read more

Genuine Expedia guest review

The front desk service seemed to take forever to check us in. Then when we checked out it took even longer. We had to catch a plane and waited for 45 mins to just check out. The hotel was beautiful, just need a few lessons in customer service.

Genuine Hotels.com guest review

The hotel was under construction because it is changing ownership. There was not a place we could go that wasn't surrounded by pounding, sawing or drilling. A lot of the restaurants were closed and we didn't have power or water for part of our stay. To top it all off, the staff was unavailable and rude! I decided to leave after less than 24 hours and […] the staff argued with me that "all of the agencies knew about the construction," but clearly, they hadn't told Expedia. Plus, our room was in the pyramid that they sold ownership interests to and it was awkwardly furnished and the decor was falling apart---and this was the nice part! The only highlight was the spa, which really looked nice. I would have liked to have gone, had they had any power. This might be a nice hotel when it's all re-done, but it was a disaster during our stay. Either way, be prepared to walk---if you stay in pyramid 1 or 2, it's a hike to the pools, stores, restaurants, spa and gym. Read more

Genuine Expedia guest review

The Hotel is beutiful, but right now they are refurbishing the lobby. I went with my baby 22 months no ramp access to the beach. My room security box was broke...but they fixed within 1 hour. My biggest disappointing is with the air condition was broke the last day...the entire night. during the check out they said that they dont had my call on their […] records..and they had a report that was broke at 11:00pm...the point is that do not gave a discount on our account for this discomfort or admit the issue. Look like we lie to them. The manager do not show...just send messages. Read more

Genuine Expedia guest review

We had been here once before and our first visit was amazing. This time was a bit dissappointing. The front desk staff was very rude and when we finally checked in we were hounded about some breakfast thing to tell us about the hotel, and its new features etc. they wasted 20 min of our time and it was sooo annoying. We weren't interested in thier new […] hotels. Our flight was long, all we wanted was to check in. When we got to our 2 rooms they weren't even beside each other. One of them was unbearably humid and smelled weird so we asked for a new room. The front desk lady was so rude and helpful in no way. After arguing for a bit.. She told us there was another room in a diff tower. It was basically on the other side of the hotel but atleast it was clean so we took it. There was construction all throughout the hotel and alot of the elevators didn't work so it made it very difficult to get from one side of the hotel to the other. Overall this stay was very frustrating. Read more

Genuine Expedia guest review

A lot of small problems and one big one: when we arrived, the toilet wouldn't stop running, they fixed immediately, then no problem, a cover in the bathroom fell off, they just leaned it against the wall and just before we left, the main door stopped locking. Also, heard walking in room above us, thus not as quiet as I would have expected. However, […] the big problem was the hard sales pitch for a time share. Don't go on this pitch, they work hard to try to sign you up. Other than that, it is a beautiful hotel with a great beach. Read more

Genuine Expedia guest review

The hotel was maintained very well and a large number of the hotel staff treated us well. HOWEVER the following issues marred our experience bad enough that we will probably never be coming back to Cancun. If we do come to visit Cancun again it will definitely NOT be at this hotel. The following is a list of problems we encountered: 1. The most off-putting […] part of the trip was the last night. We met my wife's mother at the hotel around 2:00-3:00AM to take a shuttle to the airport. The night shift employees came and started harassing us for an extra person room fee of $57. We explained we met her there to take the shuttle but they did not believe us and continually harassed us. Then they lowered the fee to $45 asking us to pay which made us think they were extorting us for personal profit. Hotel night staff are best decribed as thugs and the management who are so used to screwing everyone are paranoid you are screwing them. 3. They falsely advertised the reservation came with a $200 credit. What it really comes with is a worthless "coupon booklet." 3. Low room prices, but ludicrous everything else prices. Hidden fees on EVERYTHING. Min $20 per person for any meal no matter how crappy. 4. The concierge directed us to visit a terrible, dangerous place presumably because her family or friends "work" there. Cant prove it but it was pretty obvious because it was so far away and such a crappy tiny store there is no other reason. Read more

Genuine Expedia guest review

Lots of construction in every conner of the hotel.

Genuine Expedia guest review

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Genuine Hotels.com guest review

the hotel was awesome, the food was excelent, employees awesome, but in the lobby was a lot of people that want to sale everything to you... but in general was a great experience.

Genuine Expedia guest review