The Royal Sands & Spa All Inclusive

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Genuine Hotels.com guest review

The bad: - When we first arrived to check-in, we discovered that we got a room on the first floor in front of the pool. When we asked for a different room, the receptionist checked for options and chatted with his colleagues in Spanish, then told us that there were no other rooms available. Luckily my wife speaks fluent Spanish - it seems that he found […] better rooms but didn't want to tell us since he claimed that we "weren't nice". When we told him that we understood everything he was saying - he magically came up with a better room... - Since we stayed over the weekend we had to change rooms on Saturday. The change itself went smoothly but it was annoying to wait in the room in the middle of the day. - The hotel DOESN'T have a wired high speed Internet option, as opposed to the description. The good: - The resort itself is not bad, the rooms and public areas were clean, most of the employees where quite nice especially the waiters in the La Veranda (Alejandro was our favorite - very kind and friendly, well done!) - We tried the "Hacienda Sisal" restaurant and we both liked it. Lessons that we learned here: 1. If your vacation includes a weekend - don't go to a resort... or at least make sure you won't have to switch rooms in the middle of your stay. 2. One rude receptionist can really put a damper on your vacation... If you happen to deal with one during check-in, don't let him ruin your day - simply ask for someone else. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When booking, we had been told that the room had absolutely no kitchen facilities, but we were very pleasantly surprised to find a bar-sized fridge, a coffee maker, a small microwave oven and a set of small plates, bowls, glasses, coffee cups and cutlery for two persons - plus a corkscrew! The sleeping area had an adjustable-speed ceiling fan, which […] made a big difference in comfort. There was also a room safe in the large closet. The pools were great and the service and friendliness exceptional. The surf was usually too rough to swim in the ocean, but we enjoyed walking along the beach at the water's edge and also the "La Palapa" service (grass umbrellas over table and chairs on the beach). Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Had a wonderful holiday in a great hotel (Royal Sands). About the attractions - most are "touristtraps" but some are great like the daytrip to Isla Contoy (a National Reserve/Park). Depending what you are looking for the evening/night trips with dinner and drinks can be a bit crazy but generally fun! Watch out for "Apartment Time-Share" meetings/presentations […] - most of them are scam - big time! The resturants at the Kukulkan strip are generally very good both from a service and food perspective. We didn't find any reason to go Cancun downtown although we did it once and had a great evening but that was also true for resturants outside and close to the hotel area. If important it's easy to decrease your spending by just some innovative approach instead of asking the hotel to serve. Only on the trip to the airport we save 25$ just to book a taxi by one of the outside agents instead of going with the hotel service. Have fun - it's easy in Cancun Read more

Genuine Hotels.com guest review

pasamos una semana con mi novia en este resort y hay muy poco que criticar. Un lindo lugar merece un buen hotel como éste.

Genuine Hotels.com guest review

Personal muy amable. Muy buen mantenimiento de las instalaciones y limpieza de habitaciones. Se puede avisar en el lobby para que limpien la habitación a determinada hora durante toda la estancia. Muy buena ubicación, cerca de la Isla. Variedad de restaurantes, muy buenos todos ellos

Genuine Hotels.com guest review

מלון יחסית ישן אך מהנה מאוד , חדרים שפונים לאוקינוס ,שירות מדהים, מרחק של 2 דק נסיעה באוטובוס שעובר כל 5 דק מהמרכז העניניים. נקי מאוד ! שירות מעולה. אנחנו אישית לקחנו במלון הכל כלול ופשוט לא חסכו מאיתנו דבר !

Genuine Hotels.com guest review

Todo estuvo muy bueno la ubicación del hotel es la mejor, la comida es excelente, las atenciones fuera de serie, el unico pero que encuentro es el tema del tiempo compratido, aburren..

Genuine Hotels.com guest review

Superfint hotell, finfin pool, härlig strand nedanför (med ganska hård sjö så det var alltid rödflaggat av badvakten.) Vi åt frukost och lunch varje dag på restaurangen vid poolen, supergod mat och trevlig personal. Övriga hotellpersonalen var dock inte lika trevliga, smått arroganta och korta i tonen. Dessutom hade vi en gnagande känsla av att vara […] outsiders. Gästerna var till 99% amerikaner, återkommande sådana, eftersom rummen delvis är andelslägenheter. Read more

Genuine Hotels.com guest review

Realmente un buen lugar para quedarse en Cancún, la habitación cuenta con un balcón con vistas espectaculares.. Me encantó el mini super que tiene el Hotel, se pueden alquilar también pelis, comprar flores... y el Spa, de lo mejor!!!! todo muy bien. Hotel totalmente recomendado!!! Lo unico que tal vez puede resultar un poco cansado es que hay mucho […] personal intentado vender tiempo compartido. Read more

Genuine Hotels.com guest review