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Cancun beachfront all-inclusive family resort
The jewel in the crown of the Royal Resorts Cancun collection, The Royal Sands has a truly regal beachfront setting, five-star amenities and everything you need for Royal Relaxation. It is close to Luxury Avenue, Playa Delfines, and La Isla Shopping Mall. Additional attractions near this resort include El Rey Ruins and Yamil Lu'um.
The nearest golf course is five minutes away and the Punta Cancun nightclub district is 10 minutes from the resort and it is a 20-minute drive to the airport.
Impressive amenities and gracious hospitality
Unwind on the beach or by the pool. Work out at the Fitness Center or on the tennis courts and enjoy a different activity every day. Take the plunge and enjoy Cancun’s water sports, The Royal Sands Marina lies opposite the resort on the shores of the lagoon. For added indulgence spend time at the Spa. When the sun goes down, a tempting array of dining choices and entertainment awaits. Whatever you decide to do, you’ll experience the gracious hospitality that is a Royal Resorts® hallmark.
Spacious Master Suites with oceanview terraces
The ample two-bedroom master suites have a fully equipped kitchen, living area and ocean-view terrace. Suite amenities include central air-conditioning, flat screen TVs, DVD players, Wi-Fi access, telephone, safety deposit box, walk in closets, iron and ironing board, hair dryer, fridge, cooker, dishwasher, microwave, coffee maker and toaster.
Size: 1,448 square feet including terrace
The master suites at The Royal Sands can be divided into a suite sleeping four and a standard room for two.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
All All Food and Beverages included:
Hacienda Sisal – Traditional Mexican cuisine, seafood, steaks and fajitas in a magnificent setting that evokes the estate houses of old Mexico. For those who like their dining with a dash of live entertainment, Hacienda Sisal stages Mexican and Caribbean Dinner Shows during the week. They include a buffet, traditional music and dancing from different parts of Mexico or the Caribbean islands. Mariachis, Mexico's famous strolling musicians, also serenade diners. Open daily for dinner from 5 p.m.-11 p.m.
La Veranda – A favorite with families, La Veranda's international menu features everything from salads and pasta to steaks, salmon and seafood with a hint of the Caribbean. Dine inside or on the terrace overlooking the pool. Try the breakfast buffet, enjoy a relaxing lunch or savor ocean-fresh shrimp and lobster. Theme buffets and poolside cookouts during the week. Open daily from 7 a.m.-10 p.m.
Char Hut – Casual poolside lunch venue for burgers, sandwiches and wraps.
Sidelines Sports Bar – Keep track of your favorite sports, enjoy the weekly karaoke nights.
Other bars – Lobby, pool and beach bars
El Conquistador at The Royal Mayan –A Royal favorite, serving prime steaks, seafood and flambée dishes
Open daily 5-10 p.m. (except Saturdays).
Captain's Cove – A Cancun classic, serving seafood in a captivating waterfront setting. On the shores of the lagoon, opposite The Royal Caribbean.
Pancho & Willy’s – A bar located next door to Captain's Cove for after-dinner entertainment such as karaoke and live music.
Los Murales at The Royal Haciendas (Playa del Carmen) – Cuisine and art, serving fresh seafood with gourmet flair in a sophisticated setting, live music. Open daily 5 – 10 pm, closed Saturdays.
Not included:
Sands Express – Food-to-go counter for villa dining.
Bartolo’s Pizza – Order your pizza to go.
The Royal Roast Coffee shop – Order your favorite coffee whether is regular, cappuccino, espresso or mocha you like and accompany it with a selection of pastries and desserts.
The Royal Market –
NOTE: Restrictions apply for Hacienda Sisal, Captain’s Cove, El Conquistador restaurants and Pancho & Willy’s Bar and for Los Murales at The Royal Haciendas in Playa del Carmen. Surcharges for premium drinks and dishes also apply.
Beach activities include volleyball and sand castle building and there are sun loungers and shade umbrellas.There are three large pools and separate children’s pools, all of which are heated during the winter. Pool activities include water aerobics and pool volleyball.The daily resort activity program features yoga, aerobics, crafts and beach fun. Fun activities for teenagers and younger children are also available. Children must always be supervised by parents.The Royal Marina is located right across the street from The Royal Sands, offering complimentary sailing lessons as well as free use of the sunfish sailboats (one hour per day per villa). Water sports such as snorkeling trips, scuba diving, windsurfing, fishing and boat trips can be arranged at the in-house travel agency (surcharge). Scuba diving demos are offered during the week in the pool area.There are three lighted tennis courts at the resort and tennis gear can be signed out at the Sports Desk.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in CancunThis guest did not leave a comment.Genuine Hotels.com guest review
It was a beautiful experience and one of the best vacations I had in recent years.Genuine Hotels.com guest review
"good place to stay!"
Enjoyed a nice Relaxing stay.Genuine Hotels.com guest review
"Good experience"
Beach was great as were the pools, but no hot tub on premises. Food options were good and Captain's Cove was very good and accommodating. They do move you if not a time share; this can be disconcerting and differential treatment was observed at times. Overall a very good experience.Genuine Expedia guest review
"A great week!"
My husband and I were in Cancun from Feb. 1-8 and loved the hotel!!! We got a killer deal on Expedia that was all inclusive. The food was amazing both on the property itself and also at Captain's Cove which is off the property. At the hotel's main restaurant, they encouraged you to eat off the buffet but would get you the menu if requested. Most of […] the time we ate from the buffet because there were so many good choices...health and not so healthy but delicious. Drinks were also included and we were happy with the choices of labels. We arranged a trip to Isla Mujeres and to Chichen Itza through the Thomas Moore desk at the hotel. Both were amazing. The only disappointment was that there was a lot of wave action in front of the hotel. This was of course out of their control! There were life guards posted so that was reassuring. One more note about the food at Captain's Cove. Order the grilled Grouper! If was amazing. Sit next to the railing so you can see the salt water crocs that visit. Beautiful sunsets from there also. All in all...we love the beautiful resort, the wonderful food, and the very friendly and accommodating staff. Read moreGenuine Expedia guest review
"Good hotel with great sandy beach"
I'd recommend this hotel for patient people who will not stay on Saturday. It have great clean beach with fine white sand and awesome waives. Food is really delicious. WiFi is everywhere, even on the beach but it is very slow and acceptable only for basic web browsing (forget about youtube, gaming, and skype with video). The hotel is really great, but […] have at least two pretty illogical things which really irritated me. First is, of course, the Saturday rooms swaps. You have to pack all your luggage until 11am and wait inside your room for bellboy till 12am. Since 11 am your keys are locked, so you can only exit your room. Internet access is also locked since 11 am, even if you are going to stay one more week. Around noon you move to another room. In the SAME time you see that people from your new room are moving to another room too. So you have to wait until ~2 pm to have fresh bedding/towels/cleaning. Minibar will be changed around 4 pm and shampoos/gels will be changed around 5 pm. Nice, huh? The whole Saturday rest is ruined. Second thing is the access to all services. On check in you will get all inclusive bracelet (which scratches skin) and room keys. The room keys are smart and contains all information about you inside: room number, all inclusive status, everything. BUT on each service request you must show you bracelet, say LONG room number, your name, leave tips and sign receipt with total 0 USD because it's all inclusive.And you HAVE TO link credit card to your keys. Read moreGenuine Expedia guest review
"Great hotel for anyone!"
The hotel is immaculate, the only negative thing is that we were on an all inclusive and most of the guests are members, so at times we felt just slightly inferior than the guests that come year after year.Genuine Expedia guest review
"Overall great time"
This is our 5th return to the sands.We purchased our first all inclusive package to the sands due to no availablity with time share exchange.Same staff as the past 5 years. Knowing the same waiters, we tiped them daily(as they deserved, very hard working).We had great service the entire trip.Tipping up front, does help.When you book, they say tips are […] included, but not to our standards as to how hard they work. Grreat fun and activites for couples and families.Would not recommend to singles. Very,very clean from the pool, dinning areas to your room. ;( not so happy with the change of food options due to all inclusive package.Surcharges on some foods and drinks.The buffet and pool bar menu the same food all week for lunch.Could'nt order off lunch menu due to all inclusive unless you wanted to pay for more food you already paid for, During happy hour, not for us all inclusives. 30% off only on beer.If you don't like the 2 beers on tap, which my husband didn't you have to pay. Read moreGenuine Expedia guest review
"GOD FOR RESTING"
GOD FOR RESTING, NOT MANY ACTIVITIES, FOOD GOD BUT NOT INOFF, NO ACTIVITIES SATURDAY, SOME TIMES BORINGGenuine Expedia guest review
"Nice get away"
The room was bright and airy. However they are not sound proof. Because of the way they are designed you hear when people walk up and down the hall ways. Room service took 45minutes each time and never had what was ordered. The rooms were not stocked with drinks, coffee or tea and we had to request for them. We did not receive information about hotel […] and had to seek out, food, beaches, and spa. All were nice when we found them. The spa is extra even for hot tub and sauna. We had to move rooms because this is a Saturday to Saturday rental and we stayed until Monday Read moreGenuine Expedia guest review
"Way Better than Expected!"
We arrived at the hotel at 11:00 a.m. We were allowed to check in even though check in time is 4:00. The person checking us in told us we would be in one room for two nights and then be moved to another. I asked if the other room was available to start with so we didn't have to change rooms. Surprisingly, the room was available and there was no room […] switching. The all inclusive was fantastic! My husband and I especially liked the food at Con Quistador! The Veranda offered a very nice breakfast and lunch buffet as well. Captain's Cove had excellent seafood. Every employee that we came into contact with was friendly and helpful! We can't wait go back! Read moreGenuine Expedia guest review
"great resort"
the staff at this hotel was great very friendly,helpful.the food was great.decent choices for restaurants,but would be nice to have outdoor bar area after 6 pm.Genuine Expedia guest review
"Very enoyable experience"
Staff very friendly and helpful. Fernando and Rob are the best! Rooms were cleaned on a timely basis and pool and beach area kept very clean. Food was ok for the most part but I think there could be improvement on evening dinners.Genuine Expedia guest review
"Great Hotel for a Family"
We stayed in a two bedroom suite with 2 adults and 4 children. The size of the suite was perfect with plenty of room for all of us. We enjoyed the swimming pool with the swim up bar and the lounge chairs along the pool and beach were very nice as well. The service was great and the wait staff was very polite and helpful. The hotel was very clean and […] well kept. The all inclusive was a nice feature for a family, the kids could order whatever they wanted and we didn't have to worry about what they were ordering and what it cost. Read moreGenuine Expedia guest review
"Perfect resort for first time vacation to Cancun!"
Great vacation resort. We purchased the all-inclusive package that was perfect. We were able to visit sister resorts at no additional fee. The shuttle took us directly to the sister resort we chose to visit. Hacienda Sisal had great food. The food at the Royal Sands and Spa pool side was great. Buffet was ok. They were slow to replenish food on the […] buffet. You had the option of having your food prepared at grill in the restaurant. Each night was a different theme. We opted to eat elsewhere during the "Oriental" night buffet. Thomas Moore, in-house excursion, travel agency were very helpful. They set up all of the excursions and tours for us. Employees were very courteous and the service was superb. Tips are greatly appreciated by the employees. They work very hard and are deserving of an extra american dollar. We will definitely stay at the Royal Sands and Day Spa on a return trip to Cancun. Read moreGenuine Expedia guest review
"Nice Christmas vacation"
We have a good time there. The staff there are very friendly and the service is very good.Genuine Expedia guest review
"Great hotel for couples!"
Great ocean view, great all-inclusive package and fantastic service!!Genuine Expedia guest review
"Awesome Staff"
We had an awesome view off the balcony and out the door. Only complaint was that we were with a wheelchair and it was a long way to get to the beach or pool. The staff was very attentive to our everyneed. Loved it.Genuine Expedia guest review
"Relaxing get-away"
The hotel/resort was beautiful and exceptionally well maintained. The staff was extremely professional and polite at all times in all areas. The grounds were beautiful as was the beach. The food was very good although repetitive for breakfast and lunch. Our only real complaint was the bedding. The Murphy twin beds were as hard as bricks. The king bed […] had a plastic mattress cover that was like one would use on a toddler's bed. The pillows were also poor quality. The wi-fi was troublesome in that you had to constantly log back in. Read moreGenuine Expedia guest review
"Love the Royal Sands!"
This was our fourth stay at the Royal Sands. The staff is wonderful, and the rooms are spacious. The pools and beach are fabulous. Lunch each day by the pool at the Char Hut was a highlight of the trip. The RS is located right next to the Kukulcan Mall, and you can easily jump on the bus to head downtown, to the market or La Isla Mall. The grocery store […] inside the hotel is very convenient, and we used the gym or tennis courts everyday. Our teenagers had a great time! The weather in Cancun is pretty much a slam dunk. It rained twice while we were there, each time for less than 20 minutes. I wish the RS was not going all inclusive. Not sure if we can afford to go back which makes us sad. Read moreGenuine Expedia guest review
"great family vacation place"
Satisfied with the place and stay. We had a suite which is huge. The fitted sheet was old and had many tinny knotts on it. Other than that, we are very satisfied with the place and all inclusive packge.Genuine Expedia guest review
"Great Place--Especially for Families"
Royal Sands was great. My wife and I did the all-inclusive. Waiter staff is a bit short handed, so take a bunch of dollars and tip a buck a drink. You will not be ignored. Most people do not tip, and while they are not ignored, a fresh drink doesn't arrive without asking for them. Even at an (mostly) all-inclusive place, tips are what the wait staff […] lives on. You will feel pressured to tip, but it is certainly appreciated. It is a very family-oriented place, and there were a lot of kids. I liked that a lot more than a bunch of loud college kids doing shots and being rowdy. We have two grown children, so I like the "family" noise. The grounds are perfectly clean and the room was nice. I did not know that they sold memberships, and we were approached about that. I politely told the staff that I had zero interest. They dropped the subject, and didn't even offer a brochure or a free golf outing to sit through a sales pitch. That too was nice. Overall a very excellent experience. Read moreGenuine Expedia guest review
"Amazing trip!"
Please know that there are two different options to this hotel - all inclusive and European plan. If you aren't planning to drink a lot, you will save a lot of money by going with the European plan. We took two children, and went with the European plan, and we shopped for food to keep in our full kitchen in our room. The Market at the hotel has all […] that you will need, and is inexpensive. We also left the resort a couple times, and ate at Jimmy Buffet's Margaritaville a few blocks away, which has DELICIOUS food. The staff at the hotel are extremely friendly, and will go so far to make your stay a great one. I would highly recommend this hotel, and if we go back to Cancun, we will definitely stay here again. Read moreGenuine Expedia guest review
"This is a Time-Share Resort, NOT a Hotel !!!"
First, the good things: the staff for the most part are extremely nice (the front desk check-in clerk however was rude); clean rooms; good location, close to Kukulcan and La Isla plazas. But here's the deal-breaker, at least for me: if your trip spans a Saturday, you have to move to a new room. This is NOT repeat NOT a hotel. Royal properties are time-shares. […] Their own literature says they are not a hotel, they are a resort, and a resort only for the owner/members, not the guests. If you book a stay here, you are a guest, and preference is given to the member/owners. It's like someone else owns a condo, and all you are is someone renting the owner's condo for a couple days or week, and you have no standing at all. On the Saturday thing - time-shares run from Saturday thru Saturday, and if you are a guest (not owner) who booked a stay here, like we were, you cannot beg, plead, argue or otherwise move the check-in clerk to change that. So, not knowing this ahead of time, we booked a stay from Sun 12/23 thru Sun 12/30. On Sat 12/29, the last full day of our vacation, we had to move to a new room, wasting half of that day, even though we stayed in that new room for only 1 night before checking out. If this is not a problem, maybe RS is for you. Like I said, the staff were great. I've seen in other reviews that RS is now only offering all-inclusive plans to guests, which we weren't subject to b/c we booked so early. One other nit - I hated the bedding, it felt synthetic and cheap. Read moreGenuine Expedia guest review
"Best in Cancun !!!!!!!"
The Best !! We have stayed at the Sands before this , and now that it was a( all-inclusive )for us this was a dream come true !. This was one of the best vacations we have ever had in Mexico, the food was excellent and the hospitality was second to none. We will be going back !!!!!!!!Genuine Expedia guest review
"Royal Resorts, you can't go wrong"
The Royal Sands & Spa was a great hotel. The upkeep is fantastic. The staff were friendly. My negatives about the hotel were about the policies. There is a market in the complex in which you couldn't charge any items to your room. The hotel forces you to open up a "line of credit" for items bought within the hotel. You couldn't pay for any items or […] services other than with this line of credit. I had stayed at the hotel in an all-inclusive pkg and the disappointing part is that you always had to tip the staff because not everyone was all-inclusive. This meant that you are always had to bring cash with you. The food was fair. Read moreGenuine Expedia guest review
"Amazing staff and hotel"
We would gladly return to Royal Sands - overall quality of this hotel is high and its staff is amazing! They all made our vacatoion truly memorable.Genuine Expedia guest review
"Perfect Choice in the Hotel Zone"
Spent a week at the Royal Sands over Thanksgiving with the family. One BR suite had a king in the sleeping area, good sized bathroom and changing area with closet and safe, and huge kitchen and living room with two twin day beds which fold down from the entertainment center on either side of the TV. The room was well appointed, spotless, well decorated […] and of the quality you would expect from a 4-star hotel in the US. The balcony spans the entire room (LR and BR) and was perfect. We were in the "phase II" building. The staff is amazing at this hotel! They all go out of their way to serve you with everything you desire. One point - the all-inclusive includes tips, but please tip your maids, waiters, cabana service, etc. If you sit and drink by the pool all afternoon, would it really kill you to throw them a few bucks? The food was fresh and delicious. I heard some people in other reviews complain about portion size...my entire family thought it was generous. Also, it's ALL INCLUSIVE so if you are still hungry, ORDER MORE. Simple as that. Appetizers (ceviche, guac, etc.) were great, and the Mexican entrees and steks/seafood were good too. The all inclusive includes multiple restaurants on-site and off, so check them all out. Captain's Cove and Hacienda Sisal were the best. The All Inclusive also includes a bunch of different liquors, up to kind of "mid-shelf." There are about 8 tequilas, 8 vodkas, and 12 whiskeys on the menu for no surcharge. Enjoy! Read moreGenuine Expedia guest review
"I going to visit again!!"
Everything was good. I realy can't find things to complain. Good as much I consider come again,Genuine Expedia guest review
"Awesome!"
Awesome service, awesome resort and loved every minute we were there!Genuine Expedia guest review
"Great Experience"
Hotel is spotless, everyone goes out of their way to make your stay specialGenuine Expedia guest review
"Great location"
I love this place....Staff very helpful.....Genuine Hotels.com guest review
"Great hotel for couple get away or family vacation"
We had a terrific stay at the Royal Sands. Everyone was so nice and accomidating! We would definately go back!Genuine Expedia guest review
"rreasonable price and convince"
Very convince because there are many restaurants and shops near hotel.Genuine Expedia guest review
"Great hotel."
The hotel has a small grocery store. We bought breakfast items and used the kitchen in the suite to make our own breakfast.Genuine Expedia guest review
"great"
this place is great, to bad going all inclusive, peolpe there are wonderful, victor out front is the best, the onsite food is great and the store is great for snacks or anything elseGenuine Expedia guest review
"Great hotel, and beautiful beaches."
The hotel was good,I down graded due to the floors being all tiled, and they were cold. They could have used more rugs to make it more comfortable.Genuine Expedia guest review
"Ok experience..."
It was ok.. Front desk was not friendly. We were suppose to have some one to help us at all time and I never even saw the guy in the 5 days I was thereGenuine Expedia guest review
"Relaxing hotel"
The hotel is vey nice & clean. It is well maintained. The staffs are very courteous & helpful. The best time to stay there because it is not too crowded, thus service is fast. Good location.Genuine Expedia guest review
"Not all inclusive...not a problem. Would come back"
We initially weren't happy to find out that we didn't follow the fine print restrictions and weren't going to get the all inclusive deal. It ended up working out for the best as we were able to enjoy a variety of restaurants downtown - which was only a short bus ride from the resort ($1 each way and even cheaper if you are carrying pesos#. The in-house […] supermarket and bakery was extremely convenient as they carried a little bit of everything for cheap. The activities throughout the day were great and there was always something to do for those who can't just lay out by the pool - beach and pool volleyball, tennis, morning water aerobics, painting crafts, etc. The gym was not included although it was available at some rediculous rate per day or for the week #approx $20/day) In regards to the amenities, the room was ok we didn't get a villa. The A/C worked well even though it was loud so that was most important considering how muggy it was outside - all day and night. We also recommend booking an excursion through the in-house travel agent - not to be confused with your consierge which wasn't much help. We went with Selvetica via the recommendations of friends we met at the resort and it was perhaps the highlight of the trip - ziplining, off-roading, swimming, & obstacle ropes course. Overall, we must say it was well worth the money and we would gladly come back. Read moreGenuine Expedia guest review
"Great Resort for a Family"
The resort, location of the resort, the beach at the resort and the facilities are excellent. In particular, the view behind the hotel (facing the beach) is the most beautiful of all the resorts we have seen in the Cancun Hotel Zone area - they have multiple swimming pools, arranged as layers, facing the beach. They have activities for the kids, tennis […] courts, free bikes, etc. Each of the units in like a one bedroom condo, fully furnished with great attention to detail. Except the heat/moisture outside outside the hotel), overall it is a great experience. Make sure to be careful of the pressure from the time-sharing marketing at the resort (and outside), if you are not interested in time-sharing. Read moreGenuine Expedia guest review
"Great hotel for family"
4 star hotel, good for families, not recommended for all-inclusive. Food is okGenuine Expedia guest review
"Good location"
Only booked for one night. Nice hotel, reasonable price!Genuine Hotels.com guest review
"Great place for families and other larger groups!"
We went to this timeshare resort with friends who are owners-we are not. Our villas were exactly the same. The service was very good at every level and aspect. We used the free bikes, the towels, and the free activities. It was great!Genuine Expedia guest review
"Scuba divers face a challenge"
Scuba center AquaWorld is a taxiride ($9-10) both directions or try the bus for$1 or so. Scuba gear is a problem to transport on the bus, they may not stop. Diving the Museum is expensive ($125 pp) but the dive boat is great; they charge for rental of gear whether you use it or not and do offer valet diving services. Maybe leave the BC and reg. at home....Bring […] a shorty wet suit instead. The water had strong currrents and we did not see a really great reef on the second tank dive. Will try other dives this week. Tips are openly solicited. The condo is huge, well planned and ours faced the very beautiful beach area. We also enjoyed the Olympic size pool although they need to keep the kids out of the well marked lap pool and prevent reserving of lounges for hours by simply draping a towel. With all the personnel and security, I don't see why enforcing their own rules is so hard to do. After all, they call you sternly if you leave money or credit cards out and the maid reports you. All personnel is friendly and ever present. Your personal concierge is helpful. We actually stayed a timeshare week and had to check in one day early due to flights being full on the HUGE Saturday to Saturday timeshare business. The condo was very helpful with the change of rooms. Tips are so very very welcome. Read moreGenuine Expedia guest review
"Great Vacation at Royal Sands and Spa!"
We had a wonderful experience at the Royal Sands and Spa! We liked the convenience of the market in the hotel to keep snacks and drinks in the villa. We enjoyed using the complimentary shuttle to Captain's Cove Restaurant. The Char Hut beside the pool had delicious fish tacos! The pizza delivery was good too.Genuine Expedia guest review
"Fantastic place to stay in Cancun"
It was outstanding. Everything was top-notch from the room to the concierge. The view was spectacular, and the beach, with the bar service, was wonderful.Genuine Hotels.com guest review
"Single in Cancun"
Hotel was pleasing, great location. I felt some of the staff wasn't as attentive as others. I also wished they had some type of nightly theme party. also wished it was all inclusive. My room was cleaned well, great pool and beach area. I thought the personal conceirge was a bit pushy; regarding trying to sell me a timeshare. overall hotel was pleasing, […] I would return. Read moreGenuine Expedia guest review
"Nice Place"
We had an enjoyable time, the maid service for the room was excellent, loved the breakfast buffet at the restaurant and most of the people were very friendly. I felt like the staff at check in could have been more helpful and friendly - they almost seemed irritated that I was checking in. Other than that the staff was very friendly.Genuine Expedia guest review
"Big thumbs up"
Beautiful hotel, excellent food, overall a wonderful experienceGenuine Expedia guest review
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