Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Belle Vue - This poolside restaurant serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Some meals may not be served daily. Celebrity - This restaurant serves dinner and has a bar with an extensive wine list. Some meals may not be served daily. 24-hour room service is available.
A private beach and an outdoor tennis court are featured at the hotel. Other recreational amenities include an outdoor pool. The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Expected more"
Stayed ony 2 of 4 nights, and left. No air conditioning/broken in our room & it was hot and muggy. Said they'd fix it at 9 am next day, not good enough for us. Tried to give us room next door. AC not working well there either. Finally let us stay in a room with AC on first floor. Lobby and art nice. No ammenities, no hotel, Cancun or their own hotel […] info or room service menu in room. No coffeemaker in room. Asked for, never given. We were the only couple there Tuesday b4 Thanksgiving. No cushions for wood pool lounges or up at sunset viewing point. No service at the pool. no drinks, nothing. Were doing 2 areas of construction making all kinds of noise Wednesday. Couldn't sit t the pool or are room due to severe noise. There was minimum towels. 1 washcloth between the sink and far away shower. No Fire alarm in room, Empty on ceiling. Bed as hard as marble, giving back spasms. Could only take 2 nights. Slept on the loveseat. We thought we were going to a special romantic "boutique" hotel. You can tell they are not doing well and things are getting run down. We wasted 2 days of our vacation there before we moved to Barcelo's. Read moreGenuine Expedia guest review
"Hotel is falling apart"
We stayed one night in this hotel, it looks impressive from the outside and the pool is nice however our room was falling apart; Electrical sockets loose by the bed, water dripping through the ceiling, TV remote broken, no hairdryer, no coffee machine, weak shower, receptionist did not speak english, no business center to print boarding pass, all in […] all pretty poor. Read moreGenuine Hotels.com guest review
"Unfortunate experience"
Given the many positive reviews of this hotel, it is disappointing to have such a different experience. While the staff are very friendly/professional, the room was clean, and the hotel is situated in a lovely area with beautiful views of the ocean, it was the overall condition of the room that was the letdown. The minor letdowns included a room with […] furniture that is seriously outdated, wall sockets not properly screwed in the walls, bath mats at the sides of the bed, no soundproofed walls, rusted drains in each area of the bathroom, and calcification stains in the bathtub. The worst issue was the musty smell of the room, linens and towels, strong enough to not be able to ignore, and a bed that did not feel clean. This place is very well intentioned, but needs to invest in updating the place so that it doesn't feel like one is trying to cover up the outdated state of the rooms. Read moreGenuine Expedia guest review
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