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Location.
The Hyatt Regency Cancun, with its privileged location along the ocean, is just steps away from shopping malls, restaurants, bars, and nightlife. This hotel is a cosmo-chic resort with a profound sense of style and energy and local Mexican touch.
Hotel Features.
This property features cyber cafe services at the Deli and high-speed wireless Internet access throughout the hotel (for a fee). There are several bar and dining options, including a poolside bar. The hotel also features a large bi-level heated pool divided by a waterfall. The Beach House Spa, with its quiet oceanfront views, offers services such as aromatherapy, hydrotherapy, and reflexology massages, marine mud body treatments, seaweed or coffee wrap treatments, facial treatments, saunas, and other beauty services. Treatment rooms include romantic couples' massage rooms ideal for wellness. The hotel has beach loungers and umbrellas available for you.
The hotel offers a roundtrip airport shuttle (surcharge). Guests will find a grocery/convenience store on site. Guests can also take advantage of child care, business, wedding, and other convenient services (fees may apply).
Room Features.
Each of the 295 guestrooms is uniquely designed for the utmost in contemporary comfort. Rooms are decorated in soft and elegant colors to create an aura of quiet restfulness. Amenities include LCD televisions, luxurious linens and MP3 alarm clocks with CD Player. All rooms feature a private balcony to enjoy the surroundings and striking views.
The Regency Club rooms are offered on the top 3 levels of the hotel and feature a private lounge where upgraded complimentary continental breakfast is offered. Hors d'oeuvres and cocktals in the evenings are served and guests receive personalized attention throughout the day. Regency Club rooms feature deluxe amenities and the latest rain shower heads.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
O - Buffet and à la carte breakfasts. Indoor and outdoor seating overlooking the Caribbean Sea. Croissants, Danish pastries, and breads freshly baked in the on-site bakery. Open from 6:30 AM to 11 AM.
The Grill - An array of international and wood-fired specialties served poolside, overlooking the Caribbean Sea, pool, and garden. Light fare, drinks, and a children's menu are available. Open from noon to 11 PM.
The Deli - Offers a wide variety of salads, sandwiches, coffees, and desserts. Internet access. Open 6 AM-11 PM daily (subject to change).
The Beach Bar and Grill - A beachfront location serving lunch, appetizers, and a variety of drinks.
The Lounge & Terraces - Relaxed atmosphere by the lobby and on the outdoor terrace, overlooking the Cancún Hotel Zone. A tapas bar open for lunch, dinner, and drinks from 9 AM to midnight.
The Pool Bar - Poolside bar with swim-up section. Drinks and mid-day snacks and sandwiches. Open from 9 AM to 6 AM.
A waterfall divides the resort's large, 2-level pool. The lower pool features in-water sunbathing chairs and a swim-up bar. The upper-deck pool area offers a quieter setting. Beach access is available on either side of the resort, and the clear Caribbean waters are ideal for swimming and snorkeling. Lounge chairs and palapas are on the beach.
Hyatt Regency Cancún offers a daily activites program for children and adults, including yoga, walks on the beach, beach and pool volleyball, water aerobics, and beach soccer. Scooters/mopeds can be rented nearby. Ecotours are available nearby.
The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is 2 km (1.25 miles) away. The course incorporates hundreds of meters of dramatic shoreline amid ancient Mayan ruins.
The recreational activities listed below are available either on site or near the Hyatt Regency Cancún; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Good location for things to do"
Hotel was good quality, service was generally good however the lounge was slower even though it was not busy. Clean and nice but could do with some updating in the rooms. The hotel is located close to shops and restaurants with plenty of options for a good time away.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not Hyatt quality- great location!!"
The Hyatt has a great location and nice beach. The staff was pleasant and courteous. The rooms are large, but the issues are that the hotel is aging and it is not up to Hyatt standards. The room (113) was just heavily worn. There were other issues with our room, like the toilet stopped flushing and water had to be manually added. We were bit by some […] bugs in Cancun but could not verify the time or type. The breakfast buffet was a nice classic American style but priced at 300 pesos. The hotel did offer a prepaid discount on resort services and food. I chose this hotel because I had stayed there about 8 years earlier. I would not recommend this hotel until it is renovated. Read moreGenuine Hotels.com guest review
"Hotel zone and night life"
Very enjoyable trip. Hotel staff was very helpful. Security was great. Fun activities at the hotel everyday. Walk to alot of restaurants and night life. Hotel was at the very tip of peninsula, they had made a wall of stone that prevented any large waves from hitting the beach. The water was very clear and the staff kept the beach emaculate. The hotel […] had a person on the beach as a lifeguard and another attendee as a security person all day. The beach cabanas were nice and free. We bought credit from the front desk and what ever you purchased in the restaurants was virtually half off. Our dinners with a bottle of wine were about $50 and breakfast buffet was wonderful at $11 a person. Pools were nice/on site spa/ on site tour agent who was very helpful with other questions we had. We really liked the beach and hotel and its location and would definitely stay again. Read moreGenuine Hotels.com guest review
"Perfect location in can cun"
I have been to can cun twice before this visit and this location by far is the best. On the point at the end of the hotel zone. Very short walk to the main restaurants. Property was at the Hyatt regency standard without a doubt . I upgraded to the club level and definitely worth the extra money. Continental break fast was good. Nice to have cocktails […] and apps included. Had decent wines and most beers. That alone covered the extra change. When I went to check in, bell men had my name and took us right up to the club level to check in. Offered us cocktails even though it was after the cocktail hour. Service was excellent! Rooms were nice. Not the most comfortable bed in the world but fine. I would definetly return. One word of caution with the vendors on the street selling tours, buy from a kiosk that is close to the hotel and a permanent kiosk. I bought one by Carlos and Charlie's that was not as nice and we were left off the list. We wasted two hours in the am waiting in front of the hotel and missed any option to get on a tour to tulum/chel hah. Had to rent a car which was fine. Was able to get my $100 deposit back but a bad experience. Overall it is very safe in can cun and even driving outside the city on the toll roads to the major attractions. Read moreGenuine Hotels.com guest review
"Hyatt Regency Cancun"
we had a beautiful ocean view room on the 11th floor and the room was very contemporary and comfortable; the only complaint i have about Cancun in general is how extremely aggressive the locals can be with trying to sell you an excursion which is pretty much nonstop since this hotel is in the "hotel zone" and near the convention center. the hotel itself […] is lovely and the breakfast buffet was a little expensive for a buffet but the food was good. The hotel's beach area was also very beautiful. Read moreGenuine Hotels.com guest review
"Hyatt Regency @ Cancun"
Overall, my experience at the Hyatt Regency in Cancun was excellent. The staff was very friendly and helpful. The facilities were very clean and neat. And the lobby was impressive. I was very pleased with the money exchange services at the front desk, it really helped us and the rate was better than the rate at other places that we went. I strongly […] recommend the breakfast at the hotel; it was abundant, fresh and delicious. (Please avoid a restaurant called MOCAMBO, I don’t recommend it). Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hyatt Hotel Zone Cancun"
This was our first time going to Cancun and it wasnt bad. The hotel is ok. The people who work for the hotel were GREAT. Rooms were just ok. Beach was great and the water was very calm!! Pool was nice and it was great to hang at the swim up bar. Food was GREAT!!! Hyatt has a promotion going on right now that you can pay for credit. So you spend 200.00 […] and get 400.00 in credit. It was great as everything was expensive!!! This hotel is more for the younger generation as it was somewhat on the louder side at 2 am when everyone was coming back from the bars. We just got back the we were told that the hotel was 100 percent booked the whole week we were there and honestly i didnt see very many people in the pools or on the beachs. It was nice. Read moreGenuine Hotels.com guest review
"Hyatt Cancun"
Nice clean room. Close to convention center and other shops/restaurants. Got a double bonus deal while staying there. The price in the Grill is reasonable compared to outside restaurants.Genuine Hotels.com guest review
"Great stay!"
Hotel stay was great. They've spent a ton of money restoring the beach, so the difference from this year from last was night and day. Strangely, the grass was mostly dead this year though. That being said, rooms were clean and staff was very accomodating. A little Spanish goes a long way-- there were some things that we requested that simply weren't […] understood in English. Best Day / Expedia rep on "P" level was a huge help in arranging things to do as well. Read moreGenuine Hotels.com guest review
"Overpriced Grand Dame Needs Serious Room Face Lift"
This hotel was a huge disappointment. Paid serious money for a very tired, dirty, stained room....couches stained - disgusting, bathtub flaking, mirrors all losing reflective backing, bed headboard dirty....smelly pillows, pool tired, lawn tired, staff slow....This was a nightmare and huge mistake. Stayed at Westin in Cancun 4 years ago, paid less and […] it was very classy....Would not recommend this place to anyone. Greatly overpaid....big mistake. Read moreGenuine Hotels.com guest review
"First Class Hotel"
We upgraded to the Regency Club, which really made our stay more pleasant. We were met in the parking lot and instructed to leave our car out front. We were escorted to the 14th floor for a private check-in, which was very classy and relaxing. It just so happened to be during the Club's happy hour, so we just stayed and enjoyed ourselves. Eventually […] staff asked for my car keys, offering to move my car out of the circle drive area. What service! The happy hour and lounge were excellent! The continental breakfast was very nice. Our flight back to the US was cancelled due to a snowstorm, and the concierge made several calls and allowed us to use her phone (for nearly an hour) to reschedule our flight, She was a lifesaver and saved us a huge international phone bill. The beach is very nice. Location is ideal. Read moreGenuine Hotels.com guest review
"Couldn't be happier"
As soon as we arrived at the Hyatt Regency in Cancun, I could tell it was a modest hotel compared to all the huge resorts, but I was amazed at how beautiful the hotel lobby was, and the lounge, and the pool, and view, the restaurants, everything! The room was nice and had a contemporary decoration, the guy at the reception asked if we would like to […] upgrade for an ocean view for an extra $20 a night, which we refused, but we had a view nonetheless!! We were walking distance from the main Cancun Nightlife and many restaurants, and shopping centers. The beach at the hotel was most definitely the best there is, just calm and the water so nice. The restaurant had really great food and for very reasonable price. The staff was so friendly and hospital. They do make you sign a form that you won't be bringing food in, but they don't really enforce it. We snuck it in a couple times. Overall, we had a great experience at this hotel, I would recommend it just for the convenience of it. Can't wait to come back! Read moreGenuine Hotels.com guest review
"Hyatt Regency Cancun"
Fabulous hotel with gorgeous views of the beach and sea. Staff really friendly and helpful. Facilities excellent, bar was great, gym, pools and restaurant. Really clean rooms and hotel in general. Not a great selection of restaurants nearby, hotel restaurant good and good steakhouse nearby but not many other restaurants. Well recommended, would visit […] again Read moreGenuine Hotels.com guest review
"go to the grill restaurant - amazing food"
just a brilliant hotel with a great restaurant. so clean, generally visually appealing, with comfortable beds and a great beach right outside. seriously, the grill restaurant food is delicious and we hardly saw people in there - definitely worth a visit. thumbs up!Genuine Hotels.com guest review
"good location - good service - nice view !"
Hotel is in a good location, close to busy areas service was excellent, the reception helped return our camera after leaving it in the shuttle bus. room was clean and spacious and had a spectactular ocean view would recommend the hyatt regency to anyone visiting cancunGenuine Hotels.com guest review
"Excelente Hotel y muy buena vista"
es un super hotel esta muy bien ubicado y tiene un vista de toda la zona hotelera excelente. el mar es de un color azul turqueza y se ve muy bien todo el personal del hotel es muy amable y te apoyan en todo lo que necesites. volveria a hospedarme la próxima vez sin pensarla mucho. también tiene cerca las discos y bares de cancun te puedes ir caminando […] y en 2 min estas ahí, como el coco bongo es un excelente lugar para pasar la noche con un espectáculo de primer nivel vale la pena pagar lo del cover algo caro pero la verdad esta super bien el espectáculo. Read moreGenuine Hotels.com guest review
"Super bien ubicado!"
Definitivamente me volvería a hospedar en el mismo Hotel. El cuarto estaba muy cómodo, la cama muy confortable, la decoración agradable y la vista hermosa. La ubicación esta excelente, a unos pasos de los lugares de moda y con restaurantes cercanos. El área de playa también excelente.Genuine Hotels.com guest review
"Bra strandläge"
Bra hotell med fint läge och god service. Bra strandläge då den är något skyddad från de största vågorna. Stranden är bred och fin. Fasaden höll på att renoveras men sköttes mellan 10-17 så det var inget som störde direkt. Personalen var trevlig men priserna för frukost (inte inkluderad i vårt pris) var lite väl häftiga. Andra frukostalternativ finns […] bara några hundra meter från hotellet. Read moreGenuine Hotels.com guest review
"Auful service"
Read this, it's important. We got here after 2 weeks around Mexico The experience was really bad! This hotel offers a luxurious vacation, however the service was so bad, it was almost insulting. The general feeling was that you're as welcome as the amount you tip the crew. We got to the pool on the first day and everyone was nice, but the next day they […] practically ignored us, since they didn't like the amount of tip we left them the first day, they didn't even come to open the parasol not to mention asking if we wanted a drink. After eating lunch at the restaurant and paying the bill, the waiter came running after us asking us if that is all the tip we're leaving him. Those things are just the tip of the iceberg, this attitude was almost everywhere at the hotel. They made us feel like we were some kind of cheapskates after paying a lot of money for the hotel and tipping the crew. Other than that, prices were not written on many things, they had tea bags on the complementary coffee bar in the room, and we found out that they charged us money for it, the deli had two different menus 1 in front of the register and 1 more twice expensive which was hidden, we found out that after drinking a cappuccino. After all that and more we went to talk to the manager and he did absolutely nothing except saying that he is sorry, he didn't offer any solution or compensation. He just said that this is not the newest hotel and that they rely only on their service. Well the service was awful. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Excelente !!!"
La playa màs bella de la Zona hotelera de Cancun.Genuine Hotels.com guest review
"Hyatt Regency Cancun, Espectacular"
Excelente hotel, vale la pena hospedarse alli, de los mejores de cancun, en cuanto a ubicacion, lujo, limpieza, comida, instalaciones y playa, lo recomiendo ampliamenteGenuine Hotels.com guest review
"Hyatt Regency Cancun, Espectacular"
El hotel tiene una ubicacion privilegiada, unas instalaciones maravillosas, las playas y su acceso a ellas son inigualables y bellisimas, la comida es excelente, las habitaciones comodas y limpias, el servicio de primera, una experiencia fabulosa, muy complacido con todo el personal, volvere el proximo año, saludos nos vemos otra vez por alla.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"FANTASTISK FERIE!"
Fruen og jeg tilbrakte åtte netter i Cancun og hadde vår beste ferie! Vi landet midt på natten og sjekket inn på hotellet rundt klokken 1. Innsjekking gikk alldeles utmerket med varm og hyggelig velkomst, tross sent tidspunkt. Da vi kom opp på rommet la vi merke til at rommet ikke var i 100 %. Morgenen fikk vi en hyggelig beklagelse fra hotellet og […] fikk byttet hotellrom og ble oppgradert til rom med havutsikt som "et plaster på såret". Betjening er helt fantastiske - vennlige, hjelpsomme og imøtekommende. Servicen er upåklagelig og møter du dem med et vennlig smil får du det tidobbelte tilbake. Hotellet ligger rett ved stranden og (heldigvis) litt unna strandområdet hvor det altfor mange høylytte turister. Strandområdet er rent og pent og solsengene er gratis for hotellets gjester. Vi hadde så og si samtlige lunsjer og frokoster, samt en middag på hotellets restaurant. Fantstisk mat til en ikke altfor høy pris. Da vi skulle reise og sa farvel til betjeningen, følte vi at vi resite fra våre venner! Vi anbefaler Hyatt Regency på det varmeste og er begge enige om at vi skal tilbake! Read moreGenuine Hotels.com guest review
"excelente localizacao"
Fica perto de tudo, a noite saiamos a pe, com total seguranca, amamos...Genuine Hotels.com guest review
"Hotel Hyatt Regency Cancun Simplemente excelente"
Son dos veces las que nos hemos hospedado en un Hyatt y las dos veces han sifo experiencias realmente gratificantes,excelente servicio, instalaciones hermosas, en fin nos ha gustado mucho hospedarnos aqui...Genuine Hotels.com guest review
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