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Royal Mirage Deluxe Marrakech
31.626276, -8.002928
Rue Paris, Quartier Hivernage,
Marrakech,
40000
Morocco
1-866-539-0036
Lowest price $175 $87
available on 06/01/13
Overview
Location.
Royal Mirage Deluxe Marrakech is close to Cyber Parc, Koutoubia Minaret, and Palais des Congres. Also nearby are Djemaa el Fna and Majorelle Garden.
Hotel Features.
Royal Mirage Deluxe Marrakech has a full-service spa, an outdoor pool, and a sauna. Wireless and wired high-speed Internet access is complimentary in public areas. This 5-star hotel features business amenities including a business center, small meeting rooms, and secretarial services. The hotel offers 2 restaurants along with a poolside bar and a bar/lounge. The staff can provide wedding services, currency exchange, and computer rentals. Additional amenities include a children's pool, a nightclub, and a fitness facility. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is complimentary, and available on a limited first-come, first-served basis.
Guestrooms.
Rooms open to balconies. The 76 air-conditioned guestrooms at Royal Mirage Deluxe Marrakech include minibars and safes. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with premium satellite channels. All accommodations provide desks and direct-dial phones with voice mail. Bathrooms offer shower/tub combinations with handheld showerheads, bathrobes, and hair dryers. In addition, amenities available on request include in-room massages and wake-up calls. Housekeeping is offered daily.
31.626276, -8.002928
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What you need to know
-
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Check-in time ends at: midnight
- Check-in time starts at: 3 PM
- Pets allowed
- Maximum number of pets per room: 1
- American Express
- Diners Club
- MasterCard
- Visa
- This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
- Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Amenities
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Dining
Iwane - This theme restaurant serves breakfast, lunch, and dinner.
Al Mountazah - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.
Recreation
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Aerobics nearby
- Bicycle rentals nearby
- Golfing nearby
- Golf - miniature nearby
- Scooter/moped rentals nearby
- Swimming on site
- Tennis nearby
Notification and fees
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
- A tax is imposed by the city: EUR 5 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Airport shuttle fee: EUR 25 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Terms & conditions
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Nearby Activities & Points of Interest
Less than 0.5 miles
- Cyber Parc - 400 yards
- Bab El Djedid - 700 yards
- Hivernage - 800 yards
- Royal Tennis Harti - 900 yards
0.50 - 1.0 mi
- Marrakech - 900 yards
- Place du 16 November - 900 yards
- Bab Doukkala Mosque - 900 yards
- Bab Doukkala - 900 yards
- Koutoubia Minaret - 1000 yards
- Grand Poste Gueliz - 1000 yards
1.0 - 3.0 mi
- Marrakech Menara Airport (RAK) - 2.0 miles
Reviews: Overall
Royal Mirage Deluxe Marrakech
Good
"Royal Mirage Deluxe Marrakech"
-The swimming pool is super -The room service is very poor, I spent two nights there and had to call several times for shampoo, soap, gel ...and at the end I had to buy it from outside. Is is a 5 starts standard? -Minibar was checked in at the beginning of my journey and many items found missing. They did not refill it and during my check out, they […] wanted to charge me. The hotel is super, but I feel the management is very poor. Read moreGenuine Hotels.com guest review
2 night family trip in Jul 2011
fouad
US
Royal Mirage Deluxe Marrakech
Good
"Good 3.5* Hotel"
Location good, 20min from Jamna El Fna by foot. But actually this is not 5* hotel due to very old renovation works in hotel rooms. Breakfast is near excellent.Genuine Expedia guest review
Other trip
May 23, 2011
Karlis
US
The following English reviews were posted by Hotels.com guests from other countries
Royal Mirage Deluxe Marrakech
Good
Hotel was under renovation, this REFLECTED poorlyGenuine Hotels.com guest review
3 night trip in Apr 2013
deniser
ZA
Royal Mirage Deluxe Marrakech
Good
Some staff unhelpful. No hotel information provided. No local trips advertised. Hotel restaurant had no menu displayed. Good location. Could be easily improvedGenuine Hotels.com guest review
4 night trip in Mar 2013
A Traveller
GB
Royal Mirage Deluxe Marrakech
Good
"Comfortable but lacking character"
Located near the medina - rooms were clean.Genuine Hotels.com guest review
1 night trip in Aug 2012
Chris
GB
Royal Mirage Deluxe Marrakech
Good
"Ok"
The hotel was amazing when you walked into the lobby, because of the interior and the view of the pool. However, that's where it stops. The room wasn't cleaned properly, the bathroom was out dated, toilet was broken,towels were never in the room after they cleaned, it got returned to you in the late afternoon. They speak minimal English so getting things […] understood is a challenge. There is no "gym" unless what they call a dark dingy room at the back of the hotel in the basement with some loose weights and a bicycle a gym. The "spa" was next to the "gym" with similar features. Don't bother go on the account of this!!2 Breakfast however was really good! Wide variety So if your just looking for a hotel with a ok room just to crash and a great breakfast to get you started on your day of exploring about the city and come back to cool off with a splash in the pool then this is great !!! Read moreGenuine Expedia guest review
Other trip
May 3, 2012
Kamie
GB
Royal Mirage Deluxe Marrakech
Good
"Great Location but not 5 star!"
Hotel is average, if you are expecting a outstanding 5 star don't go here. Like all the other reviews I agree it is more like a 3 star. Hotel is in a great location, walking distance to all the sites! Rooms are big and clean but need a bit of a revamp. On arrival a lot of things were missing from the room, only one glass and bath robe, no hand towels, […] and no toiletries, by the next day, these had all been replaced. Also toilet did not flush properly and no tea/coffee facilities in the room. Hotel was very very quiet and lacked atmosphere, a lot of staff standing around doing nothing. Pool area was very nice, but water was cold! Bar area was also empty and a lot of choices on the menu not available. In all would probably stay there again as it is good value for money and a good location! Just don't expect luxury I had a great holiday!!! Read moreGenuine Expedia guest review
Other trip
Mar 16, 2012
A Traveller
GB
Royal Mirage Deluxe Marrakech
Good
This guest did not leave a comment.Genuine Hotels.com guest review
1 night romance trip in Dec 2011
A Traveller
GB
Royal Mirage Deluxe Marrakech
Good
"Watch the traffic!"
Within 15 minutes walk to the Medina but need to cross some very busy roads whilst having to dodge the numerous motor cycles who have no regard for other road users or pedestrians.Genuine Hotels.com guest review
5 night family trip in Oct 2011
A Traveller
GB
Royal Mirage Deluxe Marrakech
Good
This guest did not leave a comment.Genuine Hotels.com guest review
3 night trip with friends in Sep 2011
A Traveller
GB
Royal Mirage Deluxe Marrakech
Good
"Royal Mirage, not 5* but still lovely"
The hotel building itself is gorgeous; quite grand and impressive. The pool area is wonderful and very quiet. We spent a couple of days relaxing around the pool, soaking up the sun but trying to get anything to eat is a serious battle. They staff were very friendly but quite useless, seemed to be 5 staff per hotel guest but it still took 20 minutes […] to get a menu each time we ate from the tiny selection. One lunchtime we were in the dead restaurant for 3 hours waiting for them to bring anything edible. One 80% raw salmon fillet and a seafood tagilitelli without seafood (pasta and grated cheese) was very disappointing, however the carbonara was lovely. The reception staff giggled between themselves each time we were there and didn't seem interested in answeing any questions we had about the area or anything for that matter. To summarise: Beautiful hotel, the building is 4/5* but I'm not sure how they got that rating as there are no facilities apart from the pool and the services is pretty dreadful. We did enjoy our stay as Marrakech is wonderful and we went for a few days relaxation but the frustrations of getting anything to eat or drink would mean that I would choose another hotel next time. It is not close enough to anything to pop out for lunch when you're enjoying the poolside, but is fine to wander out to the square for dinner each evening. Read moreGenuine Hotels.com guest review
3 night trip with friends in Jul 2011
Shelley B
GB
Royal Mirage Deluxe Marrakech
Good
"Arrogant staff"
The comfort of the hotel was a overall nice experience. But service was NOT five star standard. The female receptionist spent talking on the phone, then with the guests problems. Eventhough the hotel was fully staffed, the waiters at the breakfast buffet and by the pool, were nowhere to be found. Not five star worthy.!Genuine Hotels.com guest review
3 night trip with friends in Jul 2011
A Traveller
IE
Royal Mirage Deluxe Marrakech
Good
"WOULDN'T GO BACK TO MOROCCO"
Morocco was dirty place, unsafe if you are females travelling together, i visited oct 2010 with my female cousin and as part of the tourist thing we went to the souks and we were followed by local men putting us at ease. The stall holders tried to take advantage of the fact it was 2 females and the ladies in the market area were trying to draw hena […] tatoos all over us... not inpressed!!!! the streets were dirty and pathments broken. We were stared at every where we went so we were there for 5 days and spent of of them in the hotel..... The hotel royal delux mirage hotel had no atmosphere and the staff service was hit or miss. we had to find staff if you wanted a drink by the pool and the room service food was cold and tasteless. The breakfast was unlike any experience i have ever had!!!!! not good!!! decor was as expected colourfull and rich looking... Read moreGenuine Expedia guest review
Other trip
Oct 31, 2010
A Traveller
GB
Royal Mirage Deluxe Marrakech
Good
"royal mirage deluxe-nice"
Although the hotel was nice the staff were not very friendly and spoke little English. Drinks and food expensive.Genuine Hotels.com guest review
3 night romance trip in May 2010
A Traveller
GB
The following reviews were posted by Hotels.com guests from other countries
Royal Mirage Deluxe Marrakech
Good
"Fint hotel, men lidt dyrt."
Hotellet har en udmærket beliggenhed, tæt på medinaen og den nye by. Lobbyen og andre fællesområder er i meget flot stand, men vores værelse var desværre lidt "slidt", men stort og rummeligt, og med stor, dejlig altan! I kælderen under os (vi boede på 2. sal) var der vist en natklub, som spillede meget højt om natten i weekenderne... Ellers meget fredeligt […] område! Hotellet kan godt anbefales, men ikke til fuld pris. Read moreGenuine Hotels.com guest review
7 night family trip in May 2013
Sisse
DK
Royal Mirage Deluxe Marrakech
Good
"Hotel med langsom betjening"
Hotellet lever ikke op til 5 stjerner!Genuine Hotels.com guest review
7 night family trip in Mar 2013
Jomfruen
DK
Royal Mirage Deluxe Marrakech
Good
"Tonje"
Litt slitent hotell vedlikeholdsmessig men med god renslighet.Genuine Hotels.com guest review
1 night business trip in Mar 2013
A Traveller
NO
Royal Mirage Deluxe Marrakech
Good
"Bra, men inte femstjärnigt!"
Läget är bra, nära både till Medinan och nya staden. Rummet borde ha en informationsmapp med tider om frukost, vad som gäller vid poolen, tips och upplysningar för övrigt. Detta måste man fråga om i receptionen, som dock gjorde sitt bästa. Tråkig och enformig frukost vid uppehåll på två veckor, sena påflyllningar. Poolen var ren och fin och uteområdet […] prydligt. Provade också hammam och massage på hotellets spa, som var mycket bra. Betyg: *** Read moreGenuine Hotels.com guest review
14 night trip with friends in Feb 2013
Björn
SE
Royal Mirage Deluxe Marrakech
Good
"Très bien situé; retiré en meme temps près de tout"
Mitigé pour 1 hotel dit 5 étoiles . Vous portez vous meme vos bagages dans les chambres et le personnel vous regardent. La réceptionniste cause avec sa famille et vous attendez des minutes s"égrnnent. Enfin impossible de profiter du balcon car la vue est posée sur des espaces non nettoyés depuis la nuit des temps.Genuine Hotels.com guest review
1 night trip in Jan 2013
WONDJE
FR
Royal Mirage Deluxe Marrakech
Good
"城壁に近い"
メディナの城壁からすぐ、近くにはスーパーマーケットもあるのでロケーションは悪くない。 ホテルの建物や部屋などハード面も悪くないが、フロントは閑散としていて朝食の時間などについてもこちらから聞かないと何も言わない。 ホテル内にレストランがいくつかあったらがやっているのかどうかも分からない雰囲気で、部屋にダイレクトリーもないホテルに泊まったのは初めてでした。Genuine Hotels.com guest review
2 night trip with friends in Jan 2013
A Traveller
JP
Royal Mirage Deluxe Marrakech
Good
"フナ広場までは歩いて遠い"
モロッコ独特のインテリアで、ロビーなどは広くて素敵でした。 ただ、ほかの人も書いているように、レストランが閉まっていたり フロントに誰もいなかったり、営業しているんだろうか？と感じるような一面も。 総じて快適だとは思いましたけど、バルコニーは鳩のフンだらけだったし お風呂の排水が流れにくかったりして、５つ星ホテルにしては、どうなんだろうという気がしました。 あとは、フナ広場までは歩いて20分以上あったような。思っていたより遠かったです。Genuine Expedia guest review
Other trip
Jan 8, 2013
えこたび
JP
Royal Mirage Deluxe Marrakech
Good
"Sufficiente"
L otel non merita le cinque stelle, il giusto sarebbero tre, una per la posizione la seconda per la camera la terza per la piscina , per il resto è fuffa...Genuine Expedia guest review
Other trip
Nov 13, 2012
Umberto
IT
Royal Mirage Deluxe Marrakech
Good
"Dommage que la discothèque soit mal insonorisée..."
L'hôtel est globalement bien, la piscine superbe, l'emplacement idéal, mais il faut absolument éviter d'être dans les chambres situées dans le bâtiment qui se trouve au-dessus de la discothèque (chambres 115 à 127, 215 à 227 et 315 à 327, soit la moitié des chambres de l'hotel). La discothèque en effet mal insonorisée et j'ai du dormir avec des boules […] Quies pour ne pas être géné par le bruit sourd généré par la musique (de 11h à 6h du matin ....) Read moreGenuine Expedia guest review
Other trip
Nov 6, 2012
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
"Alcatraz au coeur de Marrakech...."
un bâtiment lugubre et sombre, qui n' a d' égal que la froideur de l' accueil...heureusement que nous n' étions là qu' en étape! le "petit" personnel est serviable, contrairement à la réception à peine polie. les chambres sont spacieuses, propres, fonctionnelles, un brin rigides dans le décor trop solennel, avec une vue sur les toits et les vis à vis […] très déprimante; la nourriture est très correcte, et dans l' ensemble, nous dirons que la prestation rapport qualité-prix est respectée. le jardin est très petit par rapport à ce qui se fait dans le quartier de l' hivernage, et très bruyant, en bord de route, on est loin du romantisme ou de l' oasis de calme et de sérénité que l'on peut souvent espérer à Marrakech. Read moreGenuine Hotels.com guest review
1 night trip in Sep 2012
Claude
FR
Royal Mirage Deluxe Marrakech
Good
This guest did not leave a comment.Genuine Hotels.com guest review
4 night family trip in Jul 2012
Juliana
ES
Royal Mirage Deluxe Marrakech
Good
"Service"
Service nicht gut. Im ganzen Hotel waren nicht mal Streichhölzer zu finden.Genuine Expedia guest review
Other trip
Jun 16, 2012
A Traveller
DE
Royal Mirage Deluxe Marrakech
Good
"kjqdklqd"
je n'ai pas d'autres commentaires à ajouter par rapport à cet hotel, en gros il est bien mais sans plusGenuine Expedia guest review
Other trip
May 23, 2012
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
This guest did not leave a comment.Genuine Hotels.com guest review
3 night family trip in Apr 2012
A Traveller
DK
Royal Mirage Deluxe Marrakech
Good
"Ottima posizione, ma servizio in camera da miglioe"
This guest did not leave a comment.Genuine Hotels.com guest review
7 night romance trip in Apr 2012
A Traveller
IT
Royal Mirage Deluxe Marrakech
Good
quizas sea excesivo el pago de impuesto.Genuine Hotels.com guest review
2 night trip in Mar 2012
A Traveller
ES
Royal Mirage Deluxe Marrakech
Good
"Hotel Mirage de Luxe: Bel hôtel, mais…."
L’hôtel est tous à fait correct pour ce nombre d’étoiles, il a déjà quelques années mais a été conçu de façon luxueuse, mais son gros problème est qu’il y a une discothèque au pied de l’hôtel. La discothèque semble être quasiment en plein air, résultat, musique de minuit à 6 heures du matin non stop, même pour les chambres éloignées. Je vous conseille […] donc de vous endormir avant minuit en espérant ne pas vous réveiller à 3 heures du matin, car votre nuit s’arrête là. Autre surprise, lors de notre arrivée nous avons dû déposer une caution bloquée sur carte de crédit de 800 Dirhams, soit 80 EUR, bon à savoir si vous partez un peu « court ». Nous sommes partis hors saison, en novembre, donc il n’y avait pas de bar d’ouvert en journée et l’hôtel s’en trouvais presque désert. Nous avons aussi eu un problème de chauffage dans tout l’hôtel, il faisait assez froid la nuit et la matinée. Il se trouve à +- 10 minutes de l’entré de la Médina, à l’extérieur des remparts. Conclusion : Bon hôtel en soi, mais plutôt mal placé et pas aussi calme qu’on le dit… Read moreGenuine Hotels.com guest review
2 night romance trip in Nov 2011
Eric
FR
Royal Mirage Deluxe Marrakech
Good
This guest did not leave a comment.Genuine Hotels.com guest review
2 night romance trip in Nov 2011
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
"hotel royage mirage deluxe Marrakech"
hotel sympa mais manque un peu la qualité qu'on peut attendre d'un 5 étoiles: abords de la piscine plein de crottes de pigeons baignoire mal nettoyée pas de bouilloire/café/thé dans la chambre il a fallu réclamer des serviettes car il en manquait tous les jours petit déjeuner excessivement cher pour ce qu'il est vraiment par contre le personnel était […] tres serviable et la situation est parfaite, à peine 20 mn à pied de la place et des souks ce qui permet d'éviter les taxis qui vous emmenent là ou vous n'avez pas envie d'aller... à noter la superette à deux pas Read moreGenuine Expedia guest review
Other trip
Oct 20, 2011
Anneflo S
FR
Royal Mirage Deluxe Marrakech
Good
"royal mirage deluxe marrakech"
tres bon service tres propre personnel competant par contre mal situé à cause de sa promiscuité avec les ramparts piscine trés bruyante à cause du bruit de la rue dommageGenuine Hotels.com guest review
2 night trip in Oct 2011
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
"良く働くスタッフもいる"
部屋にトイレットペーパーがなかったり、電球が切れていたり、5つ星というには難しい。ベランダの鍵も壊れていた。ただ、朝食のウェイターさんなど、サービスが行き届いている場面もあった。部屋も広いし、清潔なので、全否定はしないが、まあ、4つ星くらいを想定していけば、満足は出来るか。Genuine Hotels.com guest review
1 night family trip in Sep 2011
A Traveller
JP
Royal Mirage Deluxe Marrakech
Good
"bien située"
service du petit déjeuner laisse à désirer....Genuine Expedia guest review
Other trip
May 26, 2011
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
L'hotel est très bien placé pour découvrir la ville et sortir le soir. L'accueil était bon, le personnel sympathique. Néanmoins un léger bémol sur la lenteur du service. Nous avions demandé un fer à repasser le mercredi en fin d'après-midi, ce dernier est arrivé le jeudi soir dans notre chambre. Tout comme pour le déjeuner du midi en moyenne 20 minutes […] s'écoulent entre le moment où vous vous installez et le moment où l'on vient prendre votre commande. Read moreGenuine Hotels.com guest review
6 night trip with friends in May 2011
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
mejor que algunos de su estilo , lo recomiendo a tODO aquel que quiere pasar unos dias en Marraques.Genuine Hotels.com guest review
3 night family trip in Apr 2011
A Traveller
ES
Royal Mirage Deluxe Marrakech
Good
"Ved ikke hvor de har fundet de 5 stjerner"
Tror det er meget længe siden, at hotellet har fået de 5 stjerner. Udemærket hotel men langt fra 5 stjerner. Dejlig pool, plastik agtigt værelse, rimelig morgenbuffet men god beliggenhed i gå afstand til souken (ca. 15 min.).Genuine Hotels.com guest review
3 night business trip in Mar 2011
A Traveller
DK
Royal Mirage Deluxe Marrakech
Good
"Utanför men nära"
fint och bra hotel med bra frukost. Det enda dåliga va att rummet va lite dammigt.och att hon i receptionen gav dåliga tips på aktiviteter.hon ville bara att vi skulle åka på deras dyra turer.Genuine Hotels.com guest review
3 night trip in Nov 2010
A Traveller
SE
Royal Mirage Deluxe Marrakech
Good
HOTEL CORRECT BIEN PLACE POUR SE DEPLACER A PIED VERS KOUTOUBIA ET CENTRE VILLE PISCINE AGREABLE , UN PEU BRUYANTE AVEC LE PASSAGE DES VOITURES ET CAMIONS PAS D'ANIMATIONGenuine Hotels.com guest review
4 night family trip in Oct 2010
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
"goed voor verminderde prijs, 5sterren niet waard"
Het hotel is redelijk goed gelegen net buiten de stadsmuren. Ontvangst aan de receptie zeer vriendelijk en behulpzaam. De service en inrichting is echter geen 5 - sterrenhotel waard. Gelukkig betaalden wij aan sterk verminderde prijs waardoor dit hotel wel een goede prijs - kwaliteitverhouding heeft.Genuine Hotels.com guest review
4 night trip with friends in Oct 2010
A Traveller
BE
Royal Mirage Deluxe Marrakech
Good
"Kein 5 Sterne Standard!"
Wir haben das Hotel aufgrund des guten Preis-/Leistungsverhältnisses gebucht. Leider wurden wir enttäuscht. Die Zimmer waren teilweise nicht sauber (Toilette, Badezimmer). Zudem funktionierte das Licht nicht. Die Möbel haben schon bessere Tage gesehen (abgenutzt/defekt). In meinem Zimmer fehlte der Bettüberwurf. Von einem Hotel mit 5 Sterne Standard […] erwarte ich im Zimmer mindestens.: 2 Flaschen Wasser bei Ankunft, Kugelschreiber, Briefpapier, luxuriöse Toilettenartikel etc. Dies alles war nicht vorhanden. Wir wollten in eine Junior Suite wechseln (gegen Aufpreis), es wurde uns jeden Tag versprochen, aber schlussendlich nicht eingehalten. Das Frühstücksbuffet war ansprechend. Jedoch fehlte es am Service. Den Kaffee erhielten wir erst nach mehrmaligem Nachfragen. Von einem 5 Sterne Hotel erwarte ich, dass z.B. auch Cappuccino, Latte Macchiato, Espresso etc. serviert wird. Leider gab es nur Kaffee aus der Kanne und Tee. Zudem fehlten an 4 Tagen die Löffel, obwohl dies dem Personal bereits am ersten Tag mitgeteilt wurde. Read moreGenuine Hotels.com guest review
4 night trip in Oct 2010
A Traveller
DE
Royal Mirage Deluxe Marrakech
Good
"hotel royal mirage de luxe à MARRAKECH"
bel hotel dans le style marocain, bien situé pour visistes et shopping. spacieux , calme , piscine très agréable . chambres spacieuses et confortabes. Le personnel de l'accueil laisse à désirer. pas de boutique dans l'hotel. pas de change à la reception. juste distributeur pour cartes bancaires. les serveurs ne parlent pas très bien français. petit […] déjeuner très moyen. restauration également. Read moreGenuine Hotels.com guest review
6 night trip in Sep 2010
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
This guest did not leave a comment.Genuine Hotels.com guest review
1 night trip in Sep 2010
A Traveller
JP
Royal Mirage Deluxe Marrakech
Good
"long week end au royal mirage de luxe"
cet hotel est censé etre la version luxe du royal mirage. Donc il ne s'agit pas du royal mirage (qui se trouve 800 metres plus loin dans le meme quartier). La localisation de l'hotel dans le quartier de l'hermitage est parfaite pour visiter gueliz et la medina. La piscine est magnifique, le hall décoré dans un style local charmant. Probleme recurrent […] au maroc, la maintenance du batiment n'est pas au top, donc cet hotel sera une ruine dans les 2 ans ... Par contre le service de restauration et de bar est totalement en dessous de tout... Pour un simple thé a la menthe, apres 17 minutes d'attentes, il a fallu redemander, attendre 10 minutes supplémentaires pour l'obtenir (donc 27 minutes d'attentes). Impossible egalement de commander une boisson fraiche alors qu'on est a la piscine, par contre on peut se rabiller, aller chercher un serveur caché dans la cuisine puis retourner a la piscine pour attendre 20 minutes un simple coca... En resume cet hotel facture le tarif d'un cinq etoiles, possede la localisation et les infrastructures d'un cinq etoiles, mais n'est pas au niveau d'un cinq etoiles pour le service. Mon prochain week-end sera au sofitel... Read moreGenuine Expedia guest review
Other trip
Sep 19, 2010
A Traveller
FR
Royal Mirage Deluxe Marrakech
Good
Royal Mirage Deluxe Marrakech - a equipe do hotel foi bastante ágil em contactar um enfermeiro e um médico por ocasiao de enfermidade inesperada de uma das pessoas de nosso grupo. Entretanto, o hotel apresentou inumeros problemas com objetos/mobilias em mal estado de manutencao no quarto, muitos pombos, assim como suas penas e fezes, na varanda dos […] quartos e todas as madrugadas havia musica muito alta (de uma discoteca proxima talvez??) que ressoava em volume desagradavel no quarto do hotel... Read moreGenuine Hotels.com guest review
2 night family trip in Sep 2010
A Traveller
BR
Royal Mirage Deluxe Marrakech
Good
"Bra hotell - dårlig service"
Bra hotell med en flott pool. Kjedelig frokost til å være et femstjerners hotell. Relativt dyr restaurant med middels mat. Bra rom, men alt for dårlig belysning. Betjeningen var hyggelig, men fullstendig handlingslammet når det oppsto problemer som skulle takles. Ikke mulig å få satt inn ekstra lamper på rommet. Etter at stuepiken overraskende fjernet […] sengepleddet, tok det 12 timer og fem purringer å få det tilbake. Resepsjonen var like overrasket hver gang vi purret. Trådløs Internett funket de første dagene, så ble det umulig å koble seg opp. Resepsjonen sto på at det måtte være vår pc det var noe galt med, selv om den funket alle andre steder enn på hotellet. Ble nektet å låne en av hotellets pc'er for å gjøre nødvendig arbeid. Ganske uttrolig på et femstjerners hotell. Read moreGenuine Hotels.com guest review
2 night family trip in Aug 2010
R B
NO
Royal Mirage Deluxe Marrakech
Good
"Royal Mirage Deluxe Marrakech - rue hivernage"
Points positifs: Jolie hotel bien decoré dans le style marocain. bien situé à deux pas de la médina. grande et jolie piscine avec fauteuil et matelas confortable. Personnel agréable et serviable. jolie chambre, spatieuse et decoré meme si par rapport au standard europeen elles manquent d'entretiens annuels. Points négatifs: Buffet de l'hotel très cher […] en rapport avec les mets proposés. Plagiste pas toujours à son poste. Chère si on ne beneficie pas de réduction. Read moreGenuine Hotels.com guest review
6 night family trip in Aug 2010
Jérome P
FR
Royal Mirage Deluxe Marrakech
Good
This guest did not leave a comment.Genuine Hotels.com guest review
5 night trip in Jul 2010
A Traveller
FR
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