Secrets St. James Montego Bay - Luxury All Inclusive

Special tribute to the staff at Secrets! I just want to say thank you thank you thank you to all the wonderful staff at Secrets. The attention to detail each of you provided was well worth every dime spent on this resort. I have serveral couples asking about my experience on this trip and I tell them all it was simply fantastic! The hotel itself was […] cozy, clean and comfortable. The food was okay but the Lobster and Steak night was the absolute best! While house keeping was polite, just the sweetest person ever -- It was really the front bar staff that made everything worth while. I'd especially like to thank Petal for just being who she is "The Fixer!" Whenever Petal was on duty she provided that extra special touch required so that patrons knew there was "no problem". her famous words... I would also like to thank other special friends Everett, Marvin and a few others that made my husband and I laugh and enjoy our stay so so much more. Extra special thanks for the "fresh coconut water"!!!! Yes it was necessary!!! Thank you!!! Petal if you get to read this we will definitely be back to Secrets and we sincerely hope you and all the guys will be there! You all made the trip worth while. Many many blessings to you all. Much love Read more

Genuine Expedia guest review

Incredibly beautify hotel. Very clean with very friendly staff. We stayed in Preferred tower. We've been there before and always get a room on the ground floor so you can walk right out to the pool. We typically go in February and the weather never disappoints. Mid 80's and sunny all day and mid 70's at night. The resort is perfect for couples. Drinks […] are plentiful and the food is good. Includes room service, snacks, meals at the restaurants, etc. A very fun way to spend your vacation. Highly recommended. Read more

Genuine Expedia guest review

The resort area is beautiful! Not a long walking beach but the water was pretty. The preferred club was definitely not worth the price. I think we would have had a better view without it. Proximity to the airport was great for a quick trip. Food was good.

Genuine Expedia guest review

Very nice hotel.. Friendly staff.. Love the beach... Definitely a place I would recommend and am going back soon... Got a free upgrade to wild orchid ocean view. Food was excellent!!!

Genuine Expedia guest review

The Secrets resort(s) are for couples or any one else who want's a vacation with "No Worries".

Genuine Expedia guest review

Beautiful hotel. Great service. Will definitely return.

Genuine Expedia guest review

This hotel had great atmosphere and was overall a very good experience! Food: The food was just mediocre. Many of the restaurants had food that was overcooked or seemed like it had been sitting out for quite sometime. We had someone that was Gluten free in our group and all of the restaurants were very accommodating and would have a chef come out to […] talk to us about what the person could or could not eat. Hitsmu was by far the best restaurant!!! Great food and experience!! Drinks & Bar: The bartenders were not afraid to serve you drinks! Going to an all inclusive we thought the drinks would be "weak". This was by no means the situation. We often had to ask for extra diet coke or less rum. This was a difficult concept for the bartenders to understand. Service: The speed of the service was very very slow!!!!! Everything that you asked or would try to do took an extremely long amount of time!! We were trying to book different activities to do off site and it at minimum took 20-40 mins to complete. Overall this was a great hotel! The rooms were very clean, had new mattresses, the wait staff and hotel staff were very friendly! The view from the rooms was wonderful and the weather was perfect! They also had activities going on by the pool that were very fun to interact with and watch! Read more

Genuine Expedia guest review

Secret St. James was wonderful from the location, appearance and the conditions but most of all the staff was wonderful. We enjoyed ourselves so much if we visit Montego Bay again we will definitely stay at Secret St. James.

Genuine Expedia guest review

The staff, for the most part, are unpleasant. The hotel itself and the amenities are awesome. The area around the hotel is very unpleasant, so don't think you can go for a walk outside of the guarded gates. The food, drinks, and activities inside the resort are awesome, however. Most of the restaurants, however, require long pants and collared shirts […] for dinner (only 2 of the restaurants did not require this) which we found a little offsetting since it is a beach resort. Overall, we had a great time just relaxing and enjoying the sun, food, and drink. Read more

Genuine Expedia guest review

Awesome Anniversary and Vow renewal trip. EVERYONE on the hotel staff wants to make sure you enjoy your stay. From the housekeepers to the Hotel managers. And the Watersports guys were awesome. Most definitely recommend to couples!

Genuine Expedia guest review

30th Wedding Anniversary. First trip to Jamaica. Weather was ideal (December 7-11). Warm sunny days. Not at full occupancy. Plenty of beach and pool lounge chairs and umbrellas. Attentive staff everywhere. Beaches were clean white sand. Rather than one long beach, it was broken up by sea walls and barriers - so it was no possible to have a long "beach […] stroll". Not a problem - you could stroll the entire length of the resort on the sidewalk that separated the pool/hotel/restaurant side of the resort with all the beaches. As with all Secret locations, the non-motorized water sports were free. The snorkeling right off the beach was average / snorkeling out in the reef area was nice in the mornings (no waves at all - smooth as glass and effortless). The Hobie sails (four of them) were available every time I wanted to take one out. The water was beautiful and warm - hung out for hours in the water - would've liked something to float on out in that calm water - would've spent all day out there! Restaurants offered decent (typical all-inclusive type) buffets for breakfast and lunch. Dinner was best at the hibachi Japanese restaurant. Wanted to participate in the hibachi experience, but they were way overboard on entertaining for my style (loud singing - and it wasn't even good singing). My wife and I found it very difficult to even sit in the other part of the restaurant and enjoy a meal. Best lunch is Jerk Chicken - get it from the cart...it's great! Read more

Genuine Expedia guest review

Every room here is a nice room with an ocean view and Is Very clean. Staff is extremely nice and personable . Something new to do everyday and nite thanks to the entertainment staff. I would recommend this resort for couples or just a girlfriend getaway not a college party resort . This resort tops them all I couldn't ask for more.

Genuine Expedia guest review

Staff was incredible, preferred club was great even though the action was over at the other pool. Tons of food to eat, jerk chicken carts all over the place. Very friendly staff. They don't cut corners on the cleanliness of the hotel premises. The tours are somewhat high priced. The 4x4 Safari tour was great. Learned some things about the culture, went […] to a kids school which they were ready to take a picture with you. Ate a jerk chicken lunch in the middle of a trail where there was a hut. Got to get in the water on the tour. Highly recommended. We were treated with the highest respect. We were called and checked in on by the staff to make sure our stay was well. This was the honeymoon for my wife and I, it couldn't have gone better. Met several people from 21-60. Everyone was having a great time everywhere we went. The Hibachi house dinner was very entertaining and fun. Surf and Turf night at the Wild Oasis had unlimited Lobster tails to eat. NO CORNERS were cut by this resort. The drinks were plentiful and amazing. Our visit was from 3-9 Dec 2012. Free Hobie Cat rental and snorkeling right from the resort. Beach parties at night, we watched Monday Night Football on the beach! Amazing The weather was perfect, a little rain or as the Jamaicans called it "liquid sunshine" YEAAAAH Mon! Read more

Genuine Expedia guest review

It was the nicest place we ever stayed in. We will be back!

Genuine Expedia guest review

This was our second stay with secrets and we had a wonderful time other than being there through hurricane Sandy. We are planning on going again next year. Wonderful place.

Genuine Expedia guest review

This resort, Secrets St. James was top notch from check in to check out. Make sure to ask for a room on higher floor so you get a great view. Also make reservations early in the week for the Hibachi grill restaurant, as many ppl want to go there. The resturants were all very tasty, and breakfast daily was the buffet and was the items every day. The […] cocktails were very good, and they certainly do not skimp on the alcohol. One thing that I could suggest, is that they only carry dry house wines by the glass. If you want sweeter wines, you must pay for it by the bottle, and feel they should be included in the cost as it is an all inclusive resort. The spa was on the pricier side, but Top Notch. I loved the hydro therapy treatment prior to treatment. My husband had massages by Joan, and really liked it. I had a facial, and wasn't as impressed, due to whitehead/blackhead extractions she had done as they did hurt. The resort itself was absolutely stunning, and had much attention to detail, and was very clean. We had a group of 20 ppl, and they accommodated us nightly for dinner. I loved this place, and hope to return soon! Read more

Genuine Expedia guest review

My experience at that resort was lovely. I will tell all my friends and family about the resort!

Genuine Expedia guest review

Fantastic place for a vacation get a way. Beautiful views. Very well laid out resort with plenty to do. Very polite staff that clearly takes pride in what they do. The restaurant wait staff could improve their attentiveness, though this may be something typical of all inclusive resorts not just secrets. The house keeping was superb and the rooms were […] beautiful! Read more

Genuine Expedia guest review

Beautiful property, very friendly staff. Good food but more traditional american meals would have been appreciated. We were there for our grandson's wedding which was absolutely beautiful. The ceremony was held up by the wedding planner for 1&1/2 hrs with no communication to the bride or groom. We all stood around waiting and not knowing what was happening. […] She also dropped the ball with a couple of other things. The rest of the staff did an excellent job with the reception and the tent./dancefloor added a really nice touch. Read more

Genuine Expedia guest review

The hotel was excellent. The bellhop met us at the bus and took our luggage inside. We were given a cool towel to wipe our hands and immediately offered a drink. After checking in, the bellhop took our luggage to our room and gave us a quick tour of the room. Our balcony had an excellent view of the swimming pool and the ocean. The bed was plush and […] the room was cozy. Read more

Genuine Expedia guest review

Amazing staff working 24 hours a day to please their guests. Entertainment was more than adequate, lots of stuff to do and a great tour staff to guide you with off-resort trips. Great stay overall. Most bars closed early though, which was disappointing. Mini fridges weren't very cold, and the beaches were smaller than expected.

Genuine Expedia guest review

Great time overall! But the toilet kept clogging (British low flow fixtures are not accustomed to Americans apparently); however the maintenance man came within 15 minutes to fix the problem. The beach is certainly the highlight; beach snacks (carts, cafes, and drinks) were terrific. We were a little disappointed with the El Patio restaurant (tiny portions […] and annoyed waitress, slow service there). The Portfofino and Himitsu restaurants were great though! Also, the Jamaican restuarant there (Blue Mountain) was a nice surprise and we were very impressed. This made up for the attidunal waitress who talked back to me a few times at the EL Patio restaurant. I asked for a menu near dessert time and she panicked and refused to bring me one. She thought I was checking on her to see if she got the order right. She actually got confrontational with me which was so uncomfortable. I didnt bother calling a manager since it's an all-inclusive resort. We simply left and didnt go back to that restaurant. Overall we cannot wait to go back to the resort and always enjoy the SECRETS resorts' experience. Just VERY relaxing- more for couples; definitely not singles. (Which is what we wanted). :)Patty Read more

Genuine Expedia guest review

On our honeymoon during the month of November we couldnt have asked for better weather, hotel and beach spot. We enjoyed every minute and cannot wait to return. The rooms were very clean, the service was some of the best I've ever had, and there were many food choices considering the all inclusive deal. Upon arriving we were met by the well known, […] Chris Brown, who was took our bags. Lavena at the guest services desk was very welcoming and tended to our needs. Donna was a great bartendar! Read more

Genuine Expedia guest review

This was our 2nd trip to Secrets for our anniversary and again it was fantastic! The staff is wonderful especially Donna & Ashlee. The grounds are beautiful! Special "Thank You" to Ron who took care of us when we had dinner on the beach. We plan on spending our next anniversary there!!

Genuine Expedia guest review

great food, great beach, rooms were really nice. We have been to Jamaica two other times and they have all been amazing.

Genuine Expedia guest review

Everything was amazing - Would highly recomend. The staff was friendly and accomodating, the hotel was beautiful. It was like paradise.

Genuine Expedia guest review

Secrets St James, Montego Bay, Jamaica is one of the best places i have ever been to. The food is great u have to try the jerk chicken .Quality service, the ambiance and diversity of the restaurants are remarkable. The resort and its surroundings are scenic almost picture perfect and the beaches are to die for.

Genuine Expedia guest review

Great location, everything at your feet; pools, ocean, bars/wait staff. St. James and Wild Orchid is a shared property. If you are staying in a preferred room, you have a private pool area and more amenities but can go anywhere on the property. We dined at different restaurant for the five night stay, excellent dinners. Always something to do or just […] relaxing by the waters. Read more

Genuine Expedia guest review

Stay was great other than the fact we paid to upgrade room the last two nights of our stay and was even allowed to visit room for approval. Went to check in the next day and was told room had been occupied. We had to settle for another room on a lower floor. Other than that stay was great

Genuine Expedia guest review

I had an amazing time there with my boyfriend. This is our second time there and we always enjoyable. I will definately stay again.

Genuine Expedia guest review

Well first off let me start off by saying I did a lot of looking before I found the right hotel. I travel quite a bit but this is my first tropical vacation. The check in process was dreadful I though, make sure you have printed off something from Expedia that says your full itinary as well as your names. The women of Jamaica were less than friendly […] to us. After check in we found our room to not be ready yet even though we were checking in at 545 pm. Our room was very nice as is the hotel. We were traveling as two friends and had two double beds. The bathroom has frosted glass doors on the shower and the toilet however there was only a sheer curtain separating my bed from the bathtub and the bathroom. For a couple this could be alright, for friends no. Also as a younger person we expected to see more younger people with weddings and such, no not really! Basically is is a romantic couples resort. The room service menu is tiny to say the least. There is only one restaurant open for breakfast, and it's the only one open for lunch besides the bars. So you get tired of it. We had to weather a hurricane in which the staff was exceptional. Read more

Genuine Expedia guest review

My overall hotel experience was great. Everyone was accommodating. We didn't have to wait too long for whatever we requested. I'm pleased that I chose this place since I only had a few days for some R&R. I would definitely return to this place next time I go to Jamaica

Genuine Expedia guest review

Everything was great! Bartenders and waitstaff are attentive, drinks aren't wimpy due to all-inclusive nature of hotel. The pool with the swim up bar is definitely the more crowded of the pools, float hogging was in full effect. Restaurants were awesome, the snack stand and jerk chicken guy were a great alternative to sitting down for lunch. Hibachi […] place was so fun, book with Marlon, he's hilarious. Piano bar at night was my fave, sing alongs right by the bay were so much fun! Will definitely return. Read more

Genuine Expedia guest review

We had our Honeymoon at the Secrets St. James. It was gorgeous, the staff was wonderful, and the food was great. We loved the French and Italian restaurants, the breakfast buffet was great, and all the bars were top notch. My only complaint would be the person that drew our rose petal bath had the water so scalding hot that I burned myself when I got […] in. It took almost 2 hours for it to cool down enough to where we could get in it. Also, for a place that likes you to tip, they make it very hard to get change when the ATM only gives 50s. We paid extra to stay in the preferred club, but I wouldn't do it again. In our 10 days there we were only asked for our card once, and people that weren't in there preferred club were using our beach, pool, & buffet anyway. Read more

Genuine Expedia guest review

The staff were very friendly and helpful, I would totally recommend this hotel to my family and friends. The hotel was clean and modern and very comfortable.

Genuine Expedia guest review

This was by far the best vacation me and my husband have taken (we have been to a lot of places). This hotel was top of the line. The room was luxurious. The food was pleasantly good but the service in every restaurant was poor. The wait staff were not friendly and they were very, very slow to serve us. The jerk chicken cart is a must very, very good. […] We did do the snorkeling tour and the bike tour which was fabulous. We also did the Dunns River Falls and the dolphin swim in Ocho Rios which was awesome. We will be visiting this resort again!! Read more

Genuine Expedia guest review

I had a great time. Very competent and friendly staff. I was there for a week and the only complaint I might make is that is so pleasant to be there (getting up early to say hello to the sand crabs, take an early swim followed by an excellent breakfast, and then some sailing or kayakking) that I was too lazy to get out of the resort and explore a bit […] of Jamaica. Read more

Genuine Expedia guest review

This resort is the perfect get away for couples . Everything was perfect. We had an amazing time

Genuine Expedia guest review

Excellent time on our honeymoon. Staff very friendly and courteous. Beaches and pools perfect. Drinks were very good as well, great variety of restaurants,asian,mexican,french,italian,tried them all. Did not have a bad dish. The grouper at Bourdeau was amazing. Lots of entertainment, either to watch or participate in. Definately plan on returning for […] future anniversary. Grounds were beautiful. Coffee was best ever. Just a perfect honeymoon for my wife and I. Thank you. Read more

Genuine Expedia guest review

The stay was great, however while taking a shower the water stopped and had to wait for the water to come back on. Food was good, and entertainment was great.

Genuine Expedia guest review

We felt welcome and completely relaxed from the time that we arrived to the time that we departed. Every single staff member that we encountered provided exceptional customer service. They are extremely personable and knowledgeable. Before we left, my husband and I were already planning a return trip!

Genuine Expedia guest review

it was an amazing experience... the staff was very accommodating and friendly... My boyfriend asked me to marry him during our visit... an unforgattable trip indeed... :)

Genuine Expedia guest review

The hotel was clean, service was great and the Bed was soft. Very good

Genuine Expedia guest review

My wife and I just got back from Secrets (8/26/12). Secrets St. James and Secrets Wild Orchid are essentially the same resort with really the only difference being that Wild Orchid has some different types of rooms available and Wild Orchid costs a bit more. But, to be clear, no matter which you stay at, you have full use of either building's amenities, […] pools, beaches, entertainment, etc. We had requested our Junior Suite Ocean View room to be on the 4th or 5th floor when booking with Expedia and again when we arrived. Our request was accomodated and we had a room on the 5th floor overlooking the pool and ocen. Lower level rooms will be very close to the pool area and not very private with less of an ocean view. The room was very nice with a modern motif. It was one of the nicest rooms we've stayed in and we have traveled to resorts in many tropical locations. The housekeeping staff had our room made up every day between 10AM and noon and were there each evening with turndown service. The various restaruants povided very good (not outstanding) food and service, but the breakfast buffet at the World Cafe' was very enjoyable and had a great variety. Read more

Genuine Expedia guest review

Amazing time!! Top notch from food to staff...definitely book this trip! Just like a cruise, but drinks inlcuded!!

Genuine Expedia guest review

We spent our 10 year anniversary here and it was absolutely fabulous! There is no need to pay more money to stay at the Wild Orchid side of the resort.

Genuine Expedia guest review

The service was excellent. The staff was very friendly, entertaining and attentive to the guests. The breakfast and dinner food was very good. Lunch left something to be desired. The entertainment was very good - especially the steel drum band. The mechanics of our room were a bit below expectations. The shower was broken when we got there (they did […] fix it promply though), an electrical outlet in the batheroom did not work and was never fixed. The toliet ran too. The rest of the room was great - the bed was very comfortable and the hotel was quiet. In order to get wi-fi you had to upgrade to preferred status or pay a rediculous amount every day. That was unacceptable to us at a resort of this level. We were celebrating our anniversary and they went above and beyond to make us feel special! It was very nice, relaxing vacation and I would definately recommend it! Read more

Genuine Expedia guest review

Just an awesome place to get away for lots of food and fun. Pools were great, lots of group entertainment, and the food was 5 star. Beaches were pretty, but a little rocky. Highly recommend for couples of all ages...the fun was more mature than a spring break resort, but not boring by any means

Genuine Expedia guest review

Great destination for couples.... The best food i have had at any all inclusive resort. We looked at over 50 different hotels before picking Secrets and would return in a heartbeat.

Genuine Expedia guest review

This hotel has the potential to be a superb getaway destination but there are a few key elements that made our experience subpar. On a positive note,the layout of the hotel, beaches, and pools is great. The rooms are clean, comfortable and appealing to the eye. Bummers: All restaurants served food that was overly salty and dry. It was evident that […] nothing was fresh-- all food seemed to be reused and had sat out all day. To make dining even more unsatisfactory, all the servers were very slow and commonly asked "What do you want?" as a greeting, and only appeared at the end of the meal to get the tip. Alcohol which was all inclusive, was not "all-authentic." As a vodka drinker, it was very easy to tell the difference between Grey Goose and cheap Russian vodka with a plastic bottle after taste. Many couples enjoy a nightlife that does not include singing along to "Grease Lightning" at a stuffy piano bar nightly. The only other option was to see performances in an unattended theatre, or go to Desires-- a nightclub Scarface would attend. Going to Jamaica, one would expect music (possibly reggae) to be playing on the beach or at least the pool... or come on... at least one of the bars. Nope. Nothing. All day... every day. Since there are two hotels with separate beaches, bars, cafes, and pools, would it not make sense to vary them? Both hotels had the EXACT SAME atmospheres. If you are a couple that enjoys silence, solitude, and rude service, welcome to Secrets-- enjoy your stay. Read more

Genuine Expedia guest review