Residenza Domizia Smart Design

While the hotel was in the ideal location right beside the Spanish steps close to everything and was very clean and nicely designed hotel, The service we got there was absolutely appalling. Apon arrival we had been given codes to get in through three doors because no staff would be there at the time we were arriving, which was 7 o clock, not in the […] middle of the night ! but They changed the codes a week before we got there and forgot to inform us so we stood in a courtyard in the pitch black while none of the numbers for the hotel were given were working ! Eventually a kind neighbour let us in the drama was over after an hour standing outside wondering if we would have to pay another hotel for that one night. I got up early the next day to complain and possibly move rooms as we were given two single beds there was no one to be seen for the rest of the trip, never anyone on reception or anywhere around the hotel. We got left a note on our last night to pay a €12 extra charge which we certantly did not pay. As I hadn't seen one member of staff the whole trip I felt there was no need to pay that extra charge. Read more

Genuine Hotels.com guest review

We had a terrible experience with this hotel. Not only is it difficult to find, but if you arrive late - good luck trying to find a phone close by to call them. The reception person is gone by 2pm, and doesn't speak much english. If you do book by Hotels.com, be sure to bring your confirmation with you because they will try to make you pay again, stating […] that you only reserved the room, not payed for it. The rooms themselves were nice looking. We had a two year old with us and the hotel failed to put a crib in our room - so since there was not hotel reception, we had to wait till almost 8pm for someone to come and set up a crib for us. The crib is stored in their storage room, and after the first night, my son woke us with strange little red bumps all over him, which when you touched he would cry out in pain. The following night, both my husband and myself developed one or two of these same "bites". Upon closer examination, they were bed bug bites! The breakfast offered was the worst I have had in all my stay in Italy. It consisted on a coissant and a coffee... so much for continental breakfast!! The breakfast was also served at a near by pub, not in the hotel, and on sundays, the pub doesn't open till 11am, so if you want to eat breakfast before you go out, you are stuck. The staff is supposed to turnover the room and replace any consumed goods (like coffee and juice that were offered in rooms free) but they didn't do this, so if you consumed them the first day, you had to go without. The hotel room itself was quite worn, chipping walls and paint, bathtub that doesn't have a proper door so the water sprays everywhere on the floor. The hotel is also in a residential area, so you have the locals yelling out their back doors till late at night. The location though was gold. It was within a two minute walk to the Spanish Steps and to go to see the other close sites was easy. This was the only saving grace of the hotel. I would not recommend this hotel for those with ch Read more

Genuine Hotels.com guest review

The location was great (Spagna). The hotel was not what I expected. First of all I had a phone call while I was at the airport in Athens, giving me a code use in order to enter the hotel. There was no one at the hotel reception, like most of the day. We did see only someone in the morning, serving us the breakfast in the room. The quality of the breakfast […] was not memorable. The building was an old house, quite renovated, the room was very narrow and the bed was not good. Generally, I think the money we payed was too much for the hotel and the services. Read more

Genuine Hotels.com guest review

Das Hotel ist zwar klein, aber für ein Wochenende Rom ideal, da es direkt oberhalb der spaniscen Treppe liegt und viele Sehenswürdigkeiten fußläufig gut zu erreichen sind. Das Personal war sehr freundlich und das Zimmer sehr sauber. Dadurch, dass das Zimmer zum Innenhof gelegen war war es relativ ruhig. Das Frühstück wurde auf dem Zimmer serviert und […] völlig ausreichend, es konnte am Abend zuvor gewählt werden und bestand aus Cormflakes, einem Croissant, Toast, Orangensaft und einem Kaffee oder Tee. Ich würde das Zimmer bei meinem nächsten Rombesuch wieder buchen und es Freunden und Bekannten weiterempfehlen. Read more

Genuine Expedia guest review