Ferrari

I booked two nights at the Ferrari hotel, one before and after a tour I took of Italy. The night before the tour that I stayed at the hotel I was given a nice clean room. There were no issues. My only annoyance was that I had to leave the key with the desk staff everytime I left the hotel. "So we know who's coming into the room" was their explanation. […] On the day that I was checking in after my tour ended I was given a room with the filthiest mattress I had ever seen. I always check hotel rooms for bed bugs so I naturally had pulled back the bed sheets. The mattress had brown and yellow stains all over it. When I told the one staff member who can speak English that I refused to stay in the room I was given attitude by him and the desk clerk. The man's response to me was all beds are like this. He then proceeded to demonstrate to me how stains come about by sprinking water on the bed and saying that when it dried it would look like the other stains. They did change my room after making me make up the bed that I "ruined" because it was "already made". The second room I was given was worse than the first. I found small bugs in the crevice of the mattress. I immediately went back to the desk clerk and told him that I refused to stay there because the room had bed bugs. I was given even more attitude by the clerk and this time also by the manager of the hotel. The manager tried to give me a third room but I declined, stating that I would find another place to stay. When I handed the manager the key to the second room he told me that he was still going to charge me for the room because I didn't cancel 48 hours prior. I attempted to reason with him saying that I couldn't have known 48 hours ago that the rooms that I was going to be given would be unsanitary. He maintained that he was going to charge me the full amount for the room. I advised him that I would be calling my credit acard company to ensure that he would not receive payment for the room. I suppose he took my thr Read more

Genuine Hotels.com guest review

This hotel is not a 5 star hotel, i would give it 2, cause it was too cold there. They didnt turn the heaters on before late when it was really cold outside. The staff was quit helpful... The breakfast was not what i expected, first day we just got some ciabatta, they were hard like stone... No cheese or boiled eggs (thats what i like). Just small packets […] of jam and nutella and croisants with different filling. In winter i dont recommend this hotel, but maube in summer it will be better with the AC on... But for this price u can get a much better hotel just 50 m away... There are many many hotels in this area, Better go inside and ask for price and take a look at the rooms. But the area is just great, train and metro 3 min away, restaurants, shops. And the city center is just a few stops away with the metro or the bus... I loved that... Read more

Genuine Hotels.com guest review