Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The recreational activities listed below are available either on site or nearby; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"NOISE"
We were not told about the noise from the bars and street which went on until 5 AM!! Even the earplugs offered were useless. The room was so small that one cannot have two suitcases inside without blocking the way to the bathroom or door!!Genuine Hotels.com guest review
"City Centre Hotel in Reykjavik"
I booked a twin room from the website-Hotels.com. As I remembered, the price of the room that I booked has included breakfast. The document also shows the room type: twin room, breakfast buffet, free parking. The information was clear fair enough that I've booked a room and also have breakfast and free parking. However, when I checked out, City Centre […] Hotel told me that I had to pay for having breakfast. The hotel knew the situation that the website-Hotels.com provided confused information to the other clients before; nevertheless, they did not inform me when I checked in. I asked the staff if she can see the information regarding my room type has included breakfast or not? She told me she can see the information on their computer system, however, it is 'the customers’ responsibility to understand which type of the room they have booked'. The hotel did not think they should have to take the responsibility at all. The staff kept saying it is the customers’ responsibility to understand the details. The information on the document was clear to me, the argument from the hotel side was that does not show the word ‘include’ in the front of the word ‘breakfast’. Honestly, I was not satisfied with the outcomes that I had to pay the extra fee for the breakfast due to their arguments with the website-Hotels.com. City Centre Hotel should not use the excuse as they do not know which resource we booked the room. Since they have known this problem, they should have to be aware and double confirm with each customer. My mother and I stayed at the hotel for six nights. We had breakfast everyday, thus I had to pay the extra £96 due to the problem between City Centre Hotel and the website-Hotels.com. Apart from this, the hotel was allocated in the city centre, a club was opposite the hotel. The sound proof in the hotel is not good enough to avoid the noise, I stayed at 4th floor, the room felt like shaking with the loud music at midnight. Read moreGenuine Hotels.com guest review
"Goed hotel, behalve als de disco tegenover open is"
Erg tevreden over dit hotel (dinsdag tm donderdag) tot vrijdagavond: tot 4u15 een zeer luide "Boom" in mijn hotelkamer: geen oog dicht. Donderdag was er ook al wat geluidsoverlast, maar te doen. Erg jammer voor dit leuke en goede hotel. (weet niet of de disco ook op zaterdag, etc open is).Genuine Hotels.com guest review
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