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All hotels in Cheltenham, United Kingdom
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1 room,  2 adults 
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Room 1:

Mercure Queen's Hotel Cheltenham

51.89631, -2.08101
4 stars
The Promenade, Cheltenham, GL50 1NN United Kingdom ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $133
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3.8 49 5

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    Image of Mercure Queen's Hotel Cheltenham, Cheltenham
    3.8 out of 5 Good (49 reviews)
    (Neighborhood average 4.2)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    A high quality hotel in the lovely Montpellier area, surrounded by high end shops and restaurants. Just a short walk to the town center the hotel is... conveniently located and well presented with friendly staff. For the rate of the room we would like to have had access to free parking. Reviewed by a Hotels.com guest on Feb 23, 2013

    Overview

    Location.
    Situated in the heart of Cheltenham, Mercure Queen's Hotel Cheltenham is close to Cheltenham Art Gallery and Museum, Holst Birthplace Museum, and Pitville Pump Room. Also nearby is Cheltenham Racecourse.

    Hotel Features.
    Dining options at this business-friendly hotel include a restaurant and a bar/lounge. Wireless Internet access is available in public areas (surcharges apply). Additional amenities include laundry facilities, a garden, and 24-hour room service. Guest parking is available on a limited first-come, first-served basis (surcharge). This is a smoke-free property.

    Guestrooms.
    The 79 air-conditioned guestrooms at Mercure Queen's Hotel Cheltenham include minibars and safes. For a surcharge, guests can use the in-room wireless high-speed Internet access. Televisions are equipped with satellite channels. All accommodations provide desks and direct-dial phones. Bathrooms offer shower/tub combinations and hair dryers. Additional amenities include clock radios and trouser presses. In addition, amenities available on request include irons/ironing boards and wake-up calls.

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    Hotel Info: ‎1-866-539-8117‎
    from $133
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Classic Room With 1 Queensize Bed.

    Classic Room With 2 Single Beds.

    At a glance

    Key facts

    Hotel size

    • This hotel has 79 rooms
    • This hotel is arranged over 4 floors

    Arriving/leaving

    • Check-in time starts at 2 PM
    • Check-out time is noon
    • Express check-in

    Required at check in

    • Minimum check-in age is 18

    Travelling with others

    Children

    • Children (16 years old and younger) stay free †

    Pets

    • Pets allowed

    Internet

    • WiFi in public areas *

    • WiFi in rooms *

    Transport

    Parking

    • Onsite parking (limited) *
    Mercure Queen's Hotel Cheltenham See hotels on a map

    Other information

    • Smoke-free property
    */† The hotel charges extra for these services or facilities

    Policies

    Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • All citizens of United Kingdom will be charged the national value-added tax

    Pet deposit: GBP 50.00 per stay

    The charges below are included in the total price displayed:

    • Resort fee

    Optional extras

    Early check-in can be arranged for an extra charge of GBP 25.00

    Late check-out can be arranged for an extra charge of GBP 25.00

    Self parking costs GBP 10.00 per night with in/out privileges (a different rate applies for extended parking)

    Self parking for large vehicles costs GBP 45.00 per night with in/out privileges

    Air conditioning is available for an extra charge

    Rollaway beds are available for GBP 15.00 per night

    Breakfast is offered for an extra charge of GBP 15.50 per person (approximately)

    Cribs/Infant beds are available for an extra charge

    WiFi is available in guestrooms for GBP 4.00 for 4 hours (rates may vary)

    WiFi is available in all public areas for GBP 4.00 for 4 hours (rates may vary)

    WiFi is available in the business center for GBP 4.00 for 4 hours (rates may vary)

    Special features

    Dining

    Full breakfasts are available for a surcharge and are served each morning.
    Napier Restaurant - This restaurant serves breakfast, lunch, and dinner.
    The Gold Cup Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Afternoon tea is offered.
    24-hour room service is available.

    Recreation

    Nearby

    • Golf - driving range nearby
    • Golfing nearby

    In the hotel

    Stay connected
    • Wireless Internet access - surcharge
    Food and drink
    • Full breakfast daily *
    • Restaurant
    • Bar/lounge
    • 24-hour room service
    • Free reception
    Working away
    • Number of meeting/conference rooms - 3
    • Multiple large conference rooms
    • Business services
    Services
    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    Facilities
    • Elevator/lift
    • Air-conditioned public areas
    • Garden
    Accessibility
    • Accessible bathroom
    • In-room accessibility

    In the room

    Home comforts
    • Climate control
    • Air conditioning
    • Minibar
    • Iron/ironing board (on request)
    • Trouser press
    Sleep well
    • Wake-up calls
    Freshen up
    • Shower/tub combination
    • Hair dryer
    Be entertained
    • Satellite TV channels
    Stay connected
    • Desk
    • Wireless Internet access (surcharge)
    • Direct-dial phone
    Other stuff
    • In-room safe

    Mercure Queen's Hotel Cheltenham’s small print

    Policies

    Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • All citizens of United Kingdom will be charged the national value-added tax

    Pet deposit: GBP 50.00 per stay

    The charges below are included in the total price displayed:

    • Resort fee

    Optional extras

    Early check-in can be arranged for an extra charge of GBP 25.00

    Late check-out can be arranged for an extra charge of GBP 25.00

    Self parking costs GBP 10.00 per night with in/out privileges (a different rate applies for extended parking)

    Self parking for large vehicles costs GBP 45.00 per night with in/out privileges

    Air conditioning is available for an extra charge

    Rollaway beds are available for GBP 15.00 per night

    Breakfast is offered for an extra charge of GBP 15.50 per person (approximately)

    Cribs/Infant beds are available for an extra charge

    WiFi is available in guestrooms for GBP 4.00 for 4 hours (rates may vary)

    WiFi is available in all public areas for GBP 4.00 for 4 hours (rates may vary)

    WiFi is available in the business center for GBP 4.00 for 4 hours (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    51.89631, -2.08101
    Hotel coordinates:

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    Map

    Mercure Queen's Hotel Cheltenham
    View Mercure Queen's Hotel Cheltenham on a map
    All hotels in Cheltenham, United Kingdom
      of

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Cheltenham Art Gallery - 600 yards
    • Cheltenham - 700 yards
    • Cheltenham Art Gallery and Museum - 800 yards

    0.50 - 1.0 mi

    • Holst Birthplace Museum - 1200 yards
    • Cheltenham Spa Rail Station - 1400 yards

    1.0 - 3.0 mi

    • Pitville Pump Room - 1.2 miles
    • Cheltenham Racecourse - 1.6 miles
    • Shurdington - 2.6 miles
    • Southam - 2.8 miles

    3.0+ mi

    • Cleeve Hill - 3.7 miles
    • Gloucester Gloucestershire Airport (GLO) - 8.5 miles
    • RAF Brize Norton Airport (BZZ) - 24 miles
    • Oxford Airport (OXF) - 33 miles
    • Coventry, England, UK (CVT) - 41 miles
    • Birmingham Intl. Airport (BHX) - 41 miles
    • Bristol Intl. Airport (BRS) - 44 miles
    All hotels in Cheltenham, United Kingdom
    Reviews
    • All (49)
    • Business (10)
    • Romance (8)
    • Family (4)
    • Friends (2)
    • Other (25)
    3.8 / 5
    Good

    Score breakdown (from 8 reviews)

    • 5.0
      (2)
    • 4.0
      (4)
    • 3.0
      (1)
    • 2.0
      (0)
    • 1.0
      (1)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      3.8
    • Comfort
      3.8
    • Condition
      3.8

    Reviews: Overall

    The following English reviews were posted by Hotels.com guests from other countries

    Mercure Queen's Hotel Cheltenham
    1.0 / 5
    Poor
    "not as described"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      4.0
    Booked a room with a Queensize bed. I was given a room with a double bed when I complained I was told this was what the hotel class as a Queensize. Was very disappointed as this was for my wedding anniversary and if I had known that It wasn't a Queensize bed I wouldn't have booked it here. Ironic as the hotel is called 'Queens', maybe all the beds are […] "Queensize"????? Read more
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2013
    Lindsey
    GB

    Mercure Queen's Hotel Cheltenham
    4.0 / 5
    Excellent
    "Classic hotel in lovely Montpellier area"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    A high quality hotel in the lovely Montpellier area, surrounded by high end shops and restaurants. Just a short walk to the town center the hotel is conveniently located and well presented with friendly staff. For the rate of the room we would like to have had access to free parking.
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    Martin
    GB

    Mercure Queen's Hotel Cheltenham
    5.0 / 5
    Outstanding
    "CLOSE TO EVERYTTHING"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    very good
    Genuine Hotels.com guest review
    2 night romance trip in Dec 2012
    A Traveller
    GB

    Mercure Queen's Hotel Cheltenham
    4.0 / 5
    Excellent
    "Brilliant location"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    We were there for the Literature festival and therefore, location-wise, it is perfect - right in the middle of town. 5 min from the high street, from all the restaurants etc and a 2 min cab ride from the railway station. The hotel itself is a bit dated (in terms of upkeep) but staff are very friendly and service was pretty good. I'd stay here again […] . Read more
    Genuine Hotels.com guest review
    2 night romance trip in Oct 2012
    Shivani
    GB

    Mercure Queen's Hotel Cheltenham
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Jul 2012
    A Traveller
    GB

    Mercure Queen's Hotel Cheltenham
    4.0 / 5
    Excellent
    "Great service in an olde world hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great location and really nice staff. The bedroom was nice and the bed was like a great big swallow you up pillow...(great nights kip). The property itself is really nice but in need of a little bit more love and attention. We didn't eat in the hotel as there are some great places really nearby (the Dafodil was wonderful!). Would go back :-)
    Genuine Hotels.com guest review
    1 night romance trip in Jul 2012
    A Traveller
    GB

    Mercure Queen's Hotel Cheltenham
    3.0 / 5
    Good
    "Needs updating, but great location for centre of C"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Being told that they already know about faulty air conditioning, when it is reported, is not reassuring, particularly when they say that each unit works four rooms, and it is just pot luck which room is defective on which day. Customers do not want the problem, even less to be told they know the fault, but can not be bothered to fix it. Breakfast good […] but expensive Bed comfotable, and facilities reasonable Read more
    Genuine Hotels.com guest review
    1 night romance trip in Sep 2011
    kevin c
    GB

    The following reviews were posted by Hotels.com guests from other countries

    Mercure Queen's Hotel Cheltenham
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    JP

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

    All hotels in Cheltenham, United Kingdom
    Review written by a customer who has booked on Hotels.com.
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