Book online or call:
800-246-8357This call is free. 24 hours a day; 7 days a week.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
North Bridge Brasserie - Mixing old and new decor, this large and informal brasserie features a steel-and-glass bar, black-leather stools, 19th-century oak paneling, and giant marble columns supporting an elaborate plasterwork ceiling. Tables and leather dining chairs are scattered on two levels, and guests take in street views. Open for lunch, dinner, and drinks every day.
Guests have complimentary access to the hotel's health club with 53-foot indoor lap pool, spa tub, sauna, steam room, aerobics studio, beauty treatments (surcharge), cardio and resistance machines, free weights, and a small café bar.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Upon check in, the front desk will pre-authorize credit cards. Nothing will be charged until departure, but a deposit of the the first night's stay, plus £50 per night for incidental fees.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"too pricey for what you get"
hotel bellboy (s) wonderful. hotel receptionist (s) really cold. when i checked out no one even asked how my stay was. also, was given a set of charges that were all erroneous. had to debate with the check out clerk to have her take off the incorrect room charges. never said "sorry" or "did you have a good stay". also, room very small - nice but very […] small. finally, hotel layout terrible - no seating area upon entrance, terrible and confusing journey to pool (nice pool) and totally overpriced restaurant. would go to better hotel next time. Read moreGenuine Hotels.com guest review
"A bit disappointed!"
I was very much looking forward to staying at this hotel. I had heard good reviews in the news media and on other internet sites. I found the physical space, i.e. the hallways and the public spaces to be cramped and a bit maze like. The room I was in was lovely but in July and August it can be a bit warm. My room was very warm to hot with one window […] that was broken and only a small fan to sort this out. I had to leave all the windows and curtains open all night just to make it through the night. I have to say that I found the young man who checked me in to be a bit rude. I didn't appreciate it when I asked him questions that he rolled his eyes and smirked at the other clerk. The only person who was great was the valet who helped with the bags and the showed me to my room. He was very helpful. I would definitely not return here. Read moreGenuine Expedia guest review
"Club music kept me up for hours."
I got a room on the 2nd floor. At 1am the music coming through the walls was still loud enough for me to make out the words. When I complained to the front desk they asked "does it bother you?" This wasn't street noise. The walls were actually vibrating. At 1:30 they had me repack and move to another room which they didn't make up the next day. I pointed […] out to both the night manager and the day manager the following morning my frustration. Their only response/remedy was "Sorry, this usually doesn't happen." Definitely not what I expect from a 5-star hotel. Location was perfect even though the hotel was surrounded by scaffolding. Read moreGenuine Expedia guest review
"GREAT people...pedestrian condition. Reputed to be 5 Star...no way."
see travel experience aboveGenuine Expedia guest review
"two big problems with this hotel!"
Parking was billed as across the street while it was actually down 2 flights of stairs and about a block away.. with no help from the hotel with luggage! When we pulled up to the hotel they simply gave us directions to the parking area with no offer to at least hold the baggage. also the beds were awful mattresses very soft woke up in the night with […] a back ache .. had to add pillows for support Read moreGenuine Expedia guest review
unfortuntely the dimer switch in our room did not work and lights stayed on so had to have the staff pull out the fuse on the first night of our stay. this was an inconvenience and was compounded by having to call the staff to reinstall the fuse the next morning. WE were then told th problem ahd been fixed but the sam ething happened thenext night which […] is very very disappointing for a hotel which claims to offer 5 star service. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Zeer slecht gemotiveerde medewerkers"
Absoluut niet plezierig. Je voelt je niet welkom.Genuine Hotels.com guest review
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